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GamesForCanada.com (GFC) - Friendly Package Forwarding Service for Canada & The World


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#8761 Lucas252

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Posted 23 July 2010 - 01:22 PM

Hey Lucas252, I got your PM and will try to take care of that for you :) I just finished a HUGE order (57 pounds between two packages) so I'm a bit beat up but I'll be back in the office in about an hour. Thanks!


thanks Goomba Will i receive a new receipt?
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#8762 J-P

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Posted 23 July 2010 - 10:54 PM

** Top 5 Mistakes Made by GFC Customers: **

Hey guys, I'm off to work now but thought you'd like to know the 5 things new customers (and some existing customers) mess up the most. Keep these in mind when ordering to save us both a lot of trouble :)

1) Not including shipping: If you are buying from eBay, Amazon Marketplace or any website that charges shipping...make sure you include it with your item price. If you need a Zip Code to calculate shipping use 06226 as a reference. This is by far the biggest mistake.

2) Not including sales tax. Not all sites charge it, in fact most don't but please check to see if the website charges sales tax for the state of Connecticut (CT). Again, Zip Code is 06226 to check.

3) Undervaluing shipping costs. If an item weighs 10 pounds and you put 1 pound, then you can expect 1-2 weeks delay with your item as I'll have to contact you back and forth, re-invoice you and get it all straightened out. If you aren't sure of an item's weight, Google it or feel free to shoot me an Email. I'm usually very close. For the record, most shoes weigh 2.5 - 3.0 pounds shipped. Most users estimate 1 pound...

4) Include your FULL Shipping Address. Putting "John" and "Ontario, CA" doesn't help me if you don't include your full name, your street address and all of your details. Please, please check to make sure it's complete :) Thanks! Also, if you're an existing customer and your address has changed since you signed up let me know so I can correct it for you.

5) Paying in Canadian Dollars. This isn't so much of a problem since we've been using the auto-checkout system, but it still comes up from time to time. If you are sending funds my way please make sure they are USD. Thanks again ^_^

That's it for now. Please be sure to think of these things when ordering. See you guys tomorrow! Appreciate your support :).

Guilty of 2 and 3.

I'd suggest putting these up on GFC.

#8763 goomba478

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Posted 24 July 2010 - 12:06 AM

J-P, yeah I will :) I am putting together a more robust list and I want it to be more of a "don't forget" list rather than a "this is what people do wrong" list so I'll tailor it to make it more friendly sounding and helpful ^_^. In the meantime back to packing/invoicing. So much to do!

#8764 vanc429

vanc429

Posted 24 July 2010 - 12:16 AM

sent u an email.
pls check it.

#8765 goomba478

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Posted 24 July 2010 - 03:11 AM

I'm up again and processing all the existing Emails once again. So, so many :) I'll be home for 4 more hours then off to work so I should have it all caught up on GYROS. Then Saturday/Sunday/Monday I'll be shipping out items again. Since I caught up with all of the big items things should be moving along quickly. If your item appears as RED on the GYROS page it means you still owe shipping or additional funds before I can ship out. You should have received an invoice for the difference, but if not let me know and I will resend it. Thanks guys!

#8766 Firestorm

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Posted 24 July 2010 - 04:30 AM

Ok lots of things have changed since I last used this! Might be looking at getting a Nook.

#8767 goomba478

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Posted 24 July 2010 - 04:47 AM

The nook looks really awesome ^_^ If I was in the market for a digital book reader it'd probably be my second choice (I'd likely get an iPad just cuz it does a lot more than just eBooks) but eBooks alone the Nook is really, really nice! Nice hearing from you Firestorm :) I'm off to work soon but keep in touch!

#8768 goomba478

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Posted 25 July 2010 - 01:20 AM

Just got up at 9:15 AM :) man this is the weirdest work and sleep schedule ever haha. Back to GFC'ing now!

#8769 goomba478

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Posted 25 July 2010 - 04:48 AM

This is hillarious...see if you guys can (if you can view this video) notice something uniquely interesting about this video entry ...



(by the way, I didn't make this video...it's one of the video submissions in an animation contest going on until August 2nd).

#8770 constellation

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Posted 25 July 2010 - 05:12 AM

Any updates on order #1306? It's been a month now, so I hope they finally shipped it to your address. If not, could you give me an update on whether they actually shipped it at all?

#8771 ironchefff

ironchefff

Posted 25 July 2010 - 05:33 AM

This is hillarious...see if you guys can (if you can view this video) notice something uniquely interesting about this video entry ...



(by the way, I didn't make this video...it's one of the video submissions in an animation contest going on until August 2nd).


The GFC invasion has begun! I can't handle the truth!

#8772 goomba478

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Posted 25 July 2010 - 06:48 AM

constellation, yes I have them in and the package is shipping Monday. Endicia (the company I use for online shipping) is down the last day or two so I can't ship till Monday but yes it's ready to go :) Thanks!

ironchefff, I know isn't that hilarious haha.

#8773 constellation

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Posted 25 July 2010 - 04:28 PM

Thanks for the updates, goomba!

#8774 Airtrack

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Posted 25 July 2010 - 06:32 PM

Hey Goomba,

PM'ed you a couple times about my order but have yet to receive a reply.
If you could update me that would be great. Thanks!

#8775 J-P

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Posted 25 July 2010 - 06:39 PM

Hey Goomba,

I was wondering if you've sent out invoices for the extra money I need for my 3 orders becuase I haven't received any yet:

#1321 / 1950168393

#1322 / 1547893860

397353702 ( I asked this to be combined with #1321 / 1950168393 so I guess that's why it's not listed on the GYROS page).

#8776 evantrees

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Posted 25 July 2010 - 06:56 PM

order it doesn't look like I will be placing but how bad would shipping be on 15 book and or graphic novels weighting a little less than 9 pounds total? The legacy comics and a few books.
50% off a ton of star wars books + buy 4 get 5th free at borders is tempting...
may just order a laptop hardrive off newegg and a smaller bunch of cheaper books hmm

#8777 Lucas252

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Posted 25 July 2010 - 09:05 PM

Hey Goomba

Can you please email me when you change my preorder from Call of duty Black ops to Fable 3.

thanks
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#8778 goomba478

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Posted 26 July 2010 - 04:20 AM

Airtrack, sorry I've been working 8 hours a day for the last week or so and coming home and going straight to bed (grave shift is confusing my sense of time). My wife started writing Emails for me to various customers but she's still getting the hang of it and didn't get up to yours yet. Your item is in and should be processed in the next day or two :) I'm off from work tomorrow evening so I'll be playing a lot of catch up then. Thanks again!

#8779 goomba478

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Posted 26 July 2010 - 04:22 AM

Also, Endicia is back up and running now after a weekend of being shut down. I will resume shipping tomorrow and have lots of items going out. Keep in touch and I will keep updating GYROS. Keep in mind also I'm on grave shift now so I work at night and sleep during the day. It's not easy being a Goomba :). Off to work now!

#8780 emjaymj

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Posted 26 July 2010 - 11:56 AM

My wife started writing Emails for me to various customers but she's still getting the hang of it and didn't get up to yours yet.


I guess this is the time to send you a fake back-and-forth cybersex email? :lol:

#8781 ironchefff

ironchefff

Posted 26 July 2010 - 04:04 PM

Hey Goomba,

It has been about a month since I placed my order. Have you placed a new order with Verizon for my shipment yet? Please let me know. Thanks.

#8782 Lucas252

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Posted 26 July 2010 - 04:45 PM

Hello Goomba

Should i just place a new request for fable 3 and cancel my call of duty black ops order? Or can you change it manually?

thanks in advance
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#8783 evantrees

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Posted 26 July 2010 - 10:10 PM

working on an order and huh? its one item
$ 50.00 - Sum of all items requested
$ 5.00 - GFC Service Charge for Services
$ 3.50 - Estimated Shipping Charges
--------------------------------
why $5 i'm unsure
edit: oppsie please disregard the 2 orders I think I accidentally ended up placing, certainly got 3 e-mails, er nevermind 3 e-mails same order number can I still pay with paypal via a goods or services payment? also tried to package forward to you via paypal once... for fun but need a verified address and seem to have misplaced the page with the option to pay....

more nonsense perhaps

ORDER TOTAL$44.90
You saved$37.54
on a package forward order from borders for 10 books half of them currently $4. I'll pm you the details goomba and see what you want me to do concerning it. Wonder how bad the shipping will be

Edited by evantrees, 27 July 2010 - 01:33 AM.
oopsie


#8784 emjaymj

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Posted 27 July 2010 - 02:51 AM

working on an order and huh? its one item
$ 50.00 - Sum of all items requested
$ 5.00 - GFC Service Charge for Services
$ 3.50 - Estimated Shipping Charges
--------------------------------
why $5 i'm unsure


Paypal's credit-card processing fee. Whether you use a credit card or not...

#8785 WillGabriel

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Posted 27 July 2010 - 05:54 AM

Goober! TRU is having a Buy One, Get One Half Off Sale this week, so could you do a real time-sensitive order for me? I've been looking for a good deal on Pokemon SoulSilver and HeartGold, and 25% off would be just swell.

I'm looking for Dragon Quest IX as well, but I don't have a fourth game in mind and I don't want to buy a random game I don't want just because it's on sale. If you have a game you wanted to grab from the sale yourself--or if someone else wants to 'buy in'--I'd be happy to add DQIX to the order.

Edit: Eek, I tried using the Direct Request service but I'm not sure if the order went through--I confused the thing by adding a third, blank item (a placeholder for DQIX) but that increased the order fee and I couldn't back up to remove it. I got an email confirmation, though, so I'm not sure where it's sitting in the system right now. Unpaid, currently, so let me know what's what so I can get you your dollarcash.

Edited by WillGabriel, 27 July 2010 - 06:38 AM.


#8786 goomba478

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Posted 27 July 2010 - 05:58 PM

I am at the office now (University job) so I won't be able to update order statuses or look into any specific order questions but I'll do my best to answer as many as possible tonight. I have the next two or three days off from the casino job so I'll have a good amount of time to pack items today, tomorrow and Thursday. Also, I'll be taking off Thursday from my University job to get even more work processed.

Starting August 1st, I will be implementing a new rule too. If your item requires manual adjustment (generally for under-estimating shipping costs or leaving them off entirely on the request form) there will be a 1-2 week delay in getting the item shipped out. This isn't to punish you or anything, it's just a way to streamline the orders that were placed perfectly and paid up front. During the 1-2 week delay it will allow adequate time for me to do the back and forth Emails to you explaining the underpaid shipping or item costs and will allow me to receive the additional funds and such. Doing this will allow me to post the actual shipping times for items as well so that the yellow and red items aren't mixed together as much. In addition, I'm looking into ways for you to ask questions on the site BEFORE submitting them to further alleviate underestimated shipping.

It's a process to be sure and I'm never entirely sure we have nailed the best way for requests, so if you have any suggestions or ideas please let me know :) Also, if you ever want me to estimate shipping for you just shoot me an Email. Thanks guys!

#8787 goomba478

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Posted 27 July 2010 - 06:18 PM

** How GFC Treats DR/PF Orders [Updated 07/27/2010] **

This is more of a live-note-taking process for me as these things are constantly changing and evolving but feel free to take notes if you're curious ^_^. These are the current methods that GFC treats incoming orders through our Direct Request (DR) / Package Forwarding (PF) services.

1) Orders that are paid in full, properly filled out and have shipping weights correctly entered will have immediate processing. This means typically speaking in 24 hours or less. If the items you requested are no longer available we will contact you about alternative places to purchase the item. If none exist we will offer you a full refund or give you a chance to keep the credit on file for a future purchase. Soon the website will reflect your current funds with GFC in real-time so this will be more transparent on your end.

2) Items that are PF orders MUST be processed through our PF web-page. It's not listed on the website at the moment but it is live. If you need the address/URL just let me know and I'll be happy to supply you with it. This is to keep the PF orders down from new customers who are less familiar with the system and will allow us to create a better web-page for processing PF orders. Again, if you want to use package forwarding and haven't, by all means you can but just PM me or Email me to ask for the information on how to do so :).

3) If you fill out a DR form and do not pay through the website your order will be treated as an "estimate only". This means we will not contact you further about it or manually invoice you as we have done so in the past. I realize at the moment that you will be Emailed a copy of the form whether or not you decide to pay or further process it, but this is simply for your records. This also allows you to contact us with alternative payment options (Amazon Gift Cards, Google Checkout, etc.) and will give you a point to say "Hi Goomba, I'm contacting you about about order #1234567890 and wish to pay with Amazon Gift Card", etc. Having the order number in our system will allow us to pull it up and then we can manually invoice you from there if you so choose. If we do not hear from you though we will treat it as a mere estimate or curious customer inquiry :).

4) If you do fill out a DR and pay up front but do not estimate shipping costs or underestimate them (our prime example would be ordering a PS3 console and listing the weight as 2 pounds.... when in fact it's closer to 20 pounds), we have a new system. If your payment is enough to cover the cost of the item and shipping to the USA, we will still go ahead and process and order your item, but you will be put at the bottom of the GYROS list (the hellishly red section at the bottom). This will typically cause your item to be delayed for a total of 1-2 weeks as we'll need to Email you and manually invoice you (once the items have been received). Again, this isn't to punish you but it's just the nature of our service that more complex orders take more time and it's not fair for us to slow down other orders.

If you have any questions feel free to contact me at GamesForCanada@improcomics.org. We are working our hardest to ensure that the system moves quickly and the above rules will make that happen. More updates to come. Thanks guys!

Edited by goomba478, 27 July 2010 - 10:50 PM.


#8788 RoganSarine

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Posted 27 July 2010 - 08:43 PM

Hey Goomb,

Another $10 should be sent to you within the next week by (I believe) charredguard@yahoo.com email address.
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No credit card required. Since June 2009 I have gotten $430 in amazon gift cards. Just use it instead of google (because it's the same search engine), and get giftcards for amazon.

Want to discover new music? Check out my site filled with live videos of unsigned artists: http://www.overmined.com Podcast: Coming soon
http://www.youtube.c...ser/RoganSarine



#8789 emjaymj

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Posted 27 July 2010 - 09:33 PM

** How GFC Treats DR/PF Orders [Updated 07/27/2010] **

This is more of a live-note-taking process for me as these things are constantly changing and evolving but feel free to take notes if you're curious ^_^. These are the current methods that GFC treats incoming orders through our Direct Request (DR) / Package Forwarding (PF) services.

1) Orders that are paid in full, properly filled out and shipping is correct will have immediate processing. This means typically speaking in 24 hours or less. If the items you requested are no longer available we will contact you about alternative places to purchase the item. If none exist we will offer you a full refund or give you a chance to keep the credit on file for a future purchase. Soon the website will reflect your current funds with GFC in real-time so this will be more transparent on your end.

2) Items that are PF orders MUST be processed through our PF webpage. It's not listed on the website at the moment but it is live. If you need the address/URL just let me know and I'll be happy to supply you with it. This is to keep the PF orders down from new customers who are less familiar with the system and will allow us to create a better webpage for processing PF orders. Again, if you want to use package forwarding and haven't, by all means you can but just PM me or Email me to ask for the information on how to do so :).

3) If you fill out a DR form and do not pay through the website your order will be treated as an "estimate only". This means we will not contact you further about it or manually invoice you as we have done so in the past. I realize at the moment that you will be Emailed a copy of the form whether or not you decide to pay or further process it, but this is simply for your records. This also allows you to contact us with alternative payment options (Amazon Gift Cards, Google Checkout, etc.) and will give you a point to say "Hi Goomba, I'm contacting you about about order #1234567890 and wish to pay with Amazon Gift Card", etc. Having the order number in our system will allow us to pull it up and then we can manually invoice you from there if you so choose. If we do not hear from you though we will treat it as a mere estimate or curious customer inquiry :).

4) If you do fill out a DR and pay up front but do not estimate shipping costs or underestimate them (our prime example would be ordering a PS3 console and listing the weight as 2 pounds.... when in fact it's closer to 20 pounds), we have a new system. If your payment is enough to cover the cost of the item and shipping to the USA, we will still go ahead and process and order your item, but you will be put at the bottom of the GYROS list (the hellishly red section at the bottom). This will typically cause your item to be delayed for a total of 1-2 weeks as we'll need to Email you and manually invoice you (once the items have been received). Again, this isn't to punish you but it's just the nature of our service that more complex orders take more time and it's not fair for us to slow down other orders.

If you have any questions feel free to contact me at GamesForCanada@improcomics.org. We are working our hardest to ensure that the system moves quickly and the above rules will make that happen. More updates to come. Thanks guys!


some items can be nearly impossible to give an accurate estimate, especially if it's not an item typically carried by a major retailer such as Amazon. For instance... I have NO idea whatsoever what that clipper order will weigh, and couldn't find a single vendor that provides that information. Perhaps you're more resourceful than I, but that's why I didn't even bother to include shipping costs (though I think I explained that and asked you to just let me know), and it'd be just like throwing darts at a board, almost definitely going to require additional shipping money or a refund, unless I hit a bullseye.

In such cases where that information is just unavailable and impossible, is such a delay really warranted? I understand where you're coming from but I'm usually able to get any payments out within like a half hour of receiving an email, so how does that translate to a few weeks? I can understand if the customer is obviously just offloading the work to you... but I dunno, maybe it's just necessary, but I can see some customers sometimes just paying more to get the item elsewhere if they KNOW it's going to take so long because they really just can't do anything about it. Maybe you actually consider that an IDEAL alternative... again I really don't know :)

Whatever you think is best... I don't mean to come across as complaining, just trying to figure out to what extent you think is reasonable lol

#8790 Lucas252

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Posted 27 July 2010 - 10:29 PM

Hello Goomba

Can you please confim that you changed my call of duty black ops (xbox 360) to fable 3 for the xbox 360. It should cost the same.

thanks
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