** How GFC Treats DR/PF Orders [Updated 07/27/2010] **
This is more of a live-note-taking process for me as these things are constantly changing and evolving but feel free to take notes if you're curious ^_^. These are the current methods that GFC treats incoming orders through our Direct Request (DR) / Package Forwarding (PF) services.
1) Orders that are paid in full, properly filled out and have shipping weights correctly entered will have immediate processing. This means typically speaking in 24 hours or less. If the items you requested are no longer available we will contact you about alternative places to purchase the item. If none exist we will offer you a full refund or give you a chance to keep the credit on file for a future purchase. Soon the website will reflect your current funds with GFC in real-time so this will be more transparent on your end.
2) Items that are PF orders MUST be processed through our PF web-page. It's not listed on the website at the moment but it is live. If you need the address/URL just let me know and I'll be happy to supply you with it. This is to keep the PF orders down from new customers who are less familiar with the system and will allow us to create a better web-page for processing PF orders. Again, if you want to use package forwarding and haven't, by all means you can but just PM me or Email me to ask for the information on how to do so
3) If you fill out a DR form and do not pay through the website your order will be treated as an "estimate only". This means we will not contact you further about it or manually invoice you as we have done so in the past. I realize at the moment that you will be Emailed a copy of the form whether or not you decide to pay or further process it, but this is simply for your records. This also allows you to contact us with alternative payment options (Amazon Gift Cards, Google Checkout, etc.) and will give you a point to say "Hi Goomba, I'm contacting you about about order #1234567890 and wish to pay with Amazon Gift Card", etc. Having the order number in our system will allow us to pull it up and then we can manually invoice you from there if you so choose. If we do not hear from you though we will treat it as a mere estimate or curious customer inquiry
4) If you do fill out a DR and pay up front but do not estimate shipping costs or underestimate them (our prime example would be ordering a PS3 console and listing the weight as 2 pounds.... when in fact it's closer to 20 pounds), we have a new system. If your payment is enough to cover the cost of the item and shipping to the USA, we will still go ahead and process and order your item, but you will be put at the bottom of the GYROS list (the hellishly red section at the bottom). This will typically cause your item to be delayed for a total of 1-2 weeks as we'll need to Email you and manually invoice you (once the items have been received). Again, this isn't to punish you but it's just the nature of our service that more complex orders take more time and it's not fair for us to slow down other orders.
If you have any questions feel free to contact me at GamesForCanada@improcomics.org
. We are working our hardest to ensure that the system moves quickly and the above rules will make that happen. More updates to come. Thanks guys!
Edited by goomba478, 27 July 2010 - 10:50 PM.