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GamesForCanada.com (GFC) - Friendly Package Forwarding Service for Canada & The World


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#9601 gsrce

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Posted 18 December 2010 - 02:07 AM

Hey Goomba, I haven't received any invoices for 2 PF orders that I placed almost 2 weeks ago. Are PF orders behind?


Of course they are, have you not been following the posts? lol

With Black Friday, Goomba slows down quite a bit due to having to sort through the hundreds of packages he has. If you see how much he has just for myself, you can get an idea of how much he is trying to backlog through while still working full time.

#9602 Hockridge

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Posted 18 December 2010 - 02:26 AM

Of course they are, have you not been following the posts? lol

With Black Friday, Goomba slows down quite a bit due to having to sort through the hundreds of packages he has. If you see how much he has just for myself, you can get an idea of how much he is trying to backlog through while still working full time.


Ah, I see. Haven't been paying too much attention, I apologize.

#9603 evantrees

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Posted 18 December 2010 - 03:51 AM

how should I send you amazon gift cards again?

#9604 Afrodiziak

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Posted 18 December 2010 - 05:10 AM

Hey Goomba. Just wondering if you received my Maijin and the Forsaken Kingdom and Left 4 Dead 2 from Black Friday? It was a PF order

#9605 goomba478

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Posted 18 December 2010 - 07:51 AM

Hockridge, no problem. We are still behind on PF's but we're steadily catching up. A few customers had 50+ item orders and I had to sort them all which took a bit of time. The good news is we're nearly there and I actually just received one of your items only yesterday. I believe there is still one item to go, but I may end up invoicing you beforehand just to speed things up. Sorry for the delay, it's been ultra busy around here ^_^;;

evantrees, you can simply send us an Email at GamesForCanada AT improviser DOT org with your Amazon Cards, or you can PM them on CAG. Either way. Just make sure you state who you are (since it's not always obvious by the Emails) and what you're sending. We'll then apply that to your account. We allow for up to $100 a month for non Amazon items and as much as you want for Amazon items. If you need more info let me know. Thanks :).

Afrodiziak, I believe we did. A lot of orders didn't come with Gift Messages so I have to make sure I don't send out any copies that belong to anyone else. I hope to have all packages processed and invoiced by this upcoming Tuesday. Thanks :)

#9606 emjaymj

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Posted 18 December 2010 - 01:56 PM

I can understand why BF/post-BF orders are backlogged (and to expect anything else is frankly silly) but despite your reassurances I do have to admit I'm feeling a bit ignored at this point concerning how in the dark I am about my order placed well in advance of BF to begin with (tracking shows you received it a month ago - less a single day, actually - and a Christmas gift for a distant relative I'll be going to see on Thursday, of all things).

But I find it hard not to when you seem to not just be replying relatively promptly to almost every other post and are apparently tackling massive BF orders already while appearing to have skipped my tiny order placed before even the BF flyers were sent out, let alone when the sales actually started.

Maybe I'm to blame for sticking you with a novel every time I post lol, and god knows you've made more of an effort than you had to for me on more than one occasion... so I can't help feeling a little guilty coming on and bitching but for the fact that I'm absolutely dumbfounded as to what is going on, and that what should have been a very comfortable amount of time to get this (intended) Christmas-present-to-be to my doorstep is now at the point that I could buy it here at full price for the cost of shipping it here on time, which either option sadly enough I couldn't even afford at this particular moment even if you were to magically meet the dual requirements of sending it out this weekend and using a courier that both of us would probably rather never deal with again heh.

I guess the reason I've clearly got a stick of mistletoe up my ass this time around is just that I literally don't have and for that matter can't even get a gift for this one individual now who in all likelihood will feel even more confused and ignored than I do right now, with my prior post singly ignored (seemingly, anyways) and not being able to spot any rhyme or reason to the order in which things are processed... it certainly doesn't appear to resemble anything chronological - and if it actually IS so-processed, then that would seem to just make an even more genuine case for being ignored.

So I can only be left to think that maybe I offended or otherwise wronged you in the past month or two, although if that's the case I don't have the slightest clue what it might be :/

Well, I probably just got myself (at best) skimmed over once again by leaving another Dostoevsky-wannabe of a post. Humbug!

#9607 Jbently

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Posted 18 December 2010 - 03:41 PM

emjaymj, just leave a TLDR version at the end of your post and maybe goomba can reply to that! :D

#9608 goomba478

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Posted 18 December 2010 - 05:51 PM

emjaymj, I'm sorry I completely missed your wall of text posts on here once it went over to the new page. For that I do apologize. As for the process of orders with order numbers later than yours showing up, it's not quite how it appears. A lot of those orders were placed before yours but due to the overwhelming amount of orders we got on BF I just never got around to entering them into GYROS. As always, GYROS isn't a rule of thumb it's more of a convenient way for me to keep track of who has what, which orders go where and what needs processing. The numbers for the order numbers themselves are random and the first set of numbers are simply Quickbooks reference numbers.

But yeah anyhow, I'm sorry that your game wasn't received or processed quicker. We process everything as quickly as possible but with the holiday rushes and literally hundreds of packages there's simply no way to have normal turnaround times. I had messages on the site though stating that it would get backed up more than likely. We are happy to help you guys get your packages but unfortunately there's no way for us to guarantee holiday delivery or any delivery date in general unless we've got no backlog and the buyer is willing to pay for overnight delivery or something similar.

So again, you didn't offend me or do anything. I'd never intentionally delay a package for something so trivial. The only time I wouldn't mail out an item is if it's unpaid for, or if an item is a multiple-item order and I have only received a portion of the order. Period. I try my best to always ship in the order I receive items in, and it simply makes good business sense to do so. I don't play favorites and I don't give preference to any of my customers no matter how long they've been with me.

So please don't take it personally! Tell your friend who you bought the gift that it's on its way and give them my sincere apologies for the holiday delay. We're almost through the rush =P.

#9609 pyrox4

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Posted 18 December 2010 - 08:55 PM

Hey Goomba, did I put in the right order number with the second paypal payment I made? I hope I did but I can't remember if I put the invoice number by accident or the order number. I'm like 70% sure I put the right order number.

#9610 goomba478

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Posted 18 December 2010 - 11:36 PM

Yes you did everything right pyrox4. Just to let you know. Best Buy shipped the first phone (it'll be delivered Monday supposedly) but said the other two are backordered for 1-2 weeks. Just wanted to give you a heads up. They charged my card though so we should be all set. I'll keep you posted. Thanks ^_^

Everyone else, I just got back from a grueling day of work. I'll be spending all afternoon and night tomorrow processing orders though. I am planning a partial GFC shutdown very soon which I'll explain more in my next post...

#9611 goomba478

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Posted 18 December 2010 - 11:40 PM

** GFC PARTIAL SHUTDOWN (Coming Wednesday 12/22/2010) **

Just wanted to give you guys a heads up. On this upcoming Wednesday I plan to partially close off the GFC services (Package Forwarding mainly) on the site. This is because we've been using the PF 1.0 system for too long and it still requires a lot of manual editing since it's based on the old DR Classic form. This form has you enter your item info but doesn't prompt you to estimate shipping weights or pre-pay anything, which means that we have to do all the billing and invoicing manually as we did in the old days of Direct Requests. This was fine when we only did 1-2 PF requests a week but these days 90% of our orders are PF which is why we are getting backlogs again.

The new system will be developed over a 2-3 week period (possibly 4 weeks but I really don't intend for it to take that long). What this means is that Direct Requests will still be available on the site and we'll continue to process all existing orders (DR and PF) but the PF form will not be publicly available on the site, or at least not directly. We will still have the PF service running but with a disclaimer that our services will be severely slowed during the rebuilding process. So if you don't mind us holding onto your items for a few weeks and manually invoicing you as we've been doing, we will make it available on the site, but otherwise you'll get a message saying that it's coming soon (PF 2.0).

I want to stress this again: It will not impact existing orders. Rather, it'll allow us time to ship all the BF and Christmas orders out and get ready for the new year. Having an automated PF system in addition to the automated DR system will make our site much, much more efficient and less prone to slow down. More on this soon. Thanks guys!


#9612 pyrox4

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Posted 18 December 2010 - 11:53 PM

Yes you did everything right pyrox4. Just to let you know. Best Buy shipped the first phone (it'll be delivered Monday supposedly) but said the other two are backordered for 1-2 weeks. Just wanted to give you a heads up. They charged my card though so we should be all set. I'll keep you posted. Thanks ^_^

Everyone else, I just got back from a grueling day of work. I'll be spending all afternoon and night tomorrow processing orders though. I am planning a partial GFC shutdown very soon which I'll explain more in my next post...


Ahh that really sucks to hear about the other two, but yeah, let me know what's happening or what happens when there is an update. Thanks, sounds like you got your work cut out.

#9613 goomba478

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Posted 19 December 2010 - 12:02 AM

Yeah, I have faith we'll be able to get them but they seem to be popular and the website did only let me order one at a time so maybe they have some type of time restriction on how many they sell to an individual. I'll keep you posted though :) Thanks!

#9614 goomba478

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Posted 19 December 2010 - 07:13 PM

I'm back home from work guys and working as hard as possible to get as many orders as I can done today. Wednesday is my deadline to really start shutting down the PF system in parts so I can rebuild the new ones. More on my new system as it launches. I will be selecting a few of you guys to act as BETA participants once I have working code (probably mid January). Thanks again for your support :) Back to packing and invoicing I go!

#9615 JamesC_

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Posted 19 December 2010 - 08:04 PM

Hey, Just reminding you about the Cr-48, it should be arriving tomorrow. I havent filled out a PF because I'm not entirely sure if it'll arrive. Its complicated... But if it does give me an email at jaames[at]cydonia.im :)

Thanks

#9616 goomba478

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Posted 19 December 2010 - 08:47 PM

Okay JamesC_, snowstorm warnings aside, I should be picking up the next batch of UPS orders tomorrow so I'll definitely keep you posted :).

#9617 pyrox4

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Posted 19 December 2010 - 09:42 PM

Heh, I just read an article on engadget about the back orders on the phones. Looks like you're not alone, christmas delivery best buy? Don't think so :P Hopefully they don't stray far from their promise.

#9618 gsrce

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Posted 19 December 2010 - 11:30 PM

Hey Goomba,

Just wanted you to know that I have items on preorder at Amazon between now and the end of Spring that are going to be shipped to you. I generally don't submit a PF request in advance as prices change and the orders get canceled often.

Just wanted to check with you to make sure you're still OK with the way I have my orders set up =)

#9619 emjaymj

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Posted 20 December 2010 - 12:57 AM

Yeah Goomba I understand the whole thing about the rush right now and that order/invoice numbers can't really be used to determine this, but I was actually going off posts by people implying orders made AFTER mine, and since I used Amazon prime to get it to you quickly, it still seems like a safe bet that you shouldn't have received it afterwards, or at the very least significantly later.

And I get that you can't guarantee delivery times, and even though I believe when I placed my order you hadn't yet put up the warning about delays, I know by now to usually expect them anyways :lol:

What really got to me though is that it seems very apparent you're processing Black Friday orders already, some of them quite massive, when my order not only comfortably predates Black Friday, but as I already mentioned, I even resorted to using Amazon Prime... so the idea that the package was received after so many Black Friday orders just totally confounds me still (an order that I placed on the 30th I have no illusions about though heh)

So I understand what you're saying about your process and for the most part am familiar enough with GFC to have already been largely aware, but that's actually precisely why it's left me so confused! Anyway, not much I can do about it, not sure if I've effectively communicated it, but I'm just expressing my own personal frustration, and I apologize that its hardly the best place to vent it.

#9620 goomba478

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Posted 20 December 2010 - 02:11 AM

pyrox4, I saw that article on Engadget as well. I'll let you know once I've received all three. Did you want me to ship them to you all in one package or individually? Let me know what works for you. For customs purposes I don't think it makes a huge difference.

gsrce, thanks for the heads up :) Glad to know I'll have business with you for the next couple of months ^_^ appreciate it. And yes, you're all good with how you're doing things so no worries.

emjaymj, well I do apologize again for the delays. The thing is last month I only had 4-5 UPS pickups total so it's quite possible that some of your packages got mixed in with the BF orders even if they were ordered beforehand. I try to open boxes in the order I get them but they pile up so quickly in my two cars, our basement, our living room and now our kitchen area lol so some packages may fall through the cracks and get processed later. I'm still working out a better system on the site and in the physical work space as well. No hard feelings though, I know you've been a really very loyal customer and I have no ill will towards you or anyone else for that matter.

I'm thinking though in the future I may not combine orders the way I do now. Right now a lot of people put in separate orders for each item they order but this makes a flood of orders that they want to combine. It'd probably make more sense to ship orders as groups they way they were requested. So if a person puts 3 games in one order, that's fine but if they have 6 orders of 3 games each, it makes more sense to ship out in 6 shipments. Doing that would probably make a lot less confusion for me as well as I have to sort multiple item orders which compounds the problem.

It's not a science quite yet but we're working our packing theories and getting better month by month. I really do think after the holiday rush is over and we implement some new PF systems we'll be a lot better off :) I can only hope so ^_^.

#9621 gsrce

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Posted 20 December 2010 - 02:20 AM

pyrox4, I saw that article on Engadget as well. I'll let you know once I've received all three. Did you want me to ship them to you all in one package or individually? Let me know what works for you. For customs purposes I don't think it makes a huge difference.

gsrce, thanks for the heads up :) Glad to know I'll have business with you for the next couple of months ^_^ appreciate it. And yes, you're all good with how you're doing things so no worries.

emjaymj, well I do apologize again for the delays. The thing is last month I only had 4-5 UPS pickups total so it's quite possible that some of your packages got mixed in with the BF orders even if they were ordered beforehand. I try to open boxes in the order I get them but they pile up so quickly in my two cars, our basement, our living room and now our kitchen area lol so some packages may fall through the cracks and get processed later. I'm still working out a better system on the site and in the physical work space as well. No hard feelings though, I know you've been a really very loyal customer and I have no ill will towards you or anyone else for that matter.

I'm thinking though in the future I may not combine orders the way I do now. Right now a lot of people put in separate orders for each item they order but this makes a flood of orders that they want to combine. It'd probably make more sense to ship orders as groups they way they were requested. So if a person puts 3 games in one order, that's fine but if they have 6 orders of 3 games each, it makes more sense to ship out in 6 shipments. Doing that would probably make a lot less confusion for me as well as I have to sort multiple item orders which compounds the problem.

It's not a science quite yet but we're working our packing theories and getting better month by month. I really do think after the holiday rush is over and we implement some new PF systems we'll be a lot better off :) I can only hope so ^_^.


I'd actually prefer to see the opposite, as that will drive costs up on shipping to the point where it may not be worth doing.

What I'd suggest is just open and categorize everything as it comes in like a retail store would do for it's stock room. Put all the games that come in in one pile with the invoices attached, all the movies in one pile with the invoices attached, etc.

Then when you go to ship items out for people you just pick from your stock everything showing in your database that person wants sent out to them, and ship it all together =)

This would of course require lots of room on your end and maybe a more sophisticated inventory/order tracking system, but it's easily doable and I would think would make your life a lot easier!

#9622 pyrox4

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Posted 20 December 2010 - 02:22 AM

Goomba, if you send one of them individually will I have to pay extra shipping on that one? If so, what would that extra be in total? I mean of course I'd love to get one as early as possible, since one of them is for me :) I mean if you suggest not doing so let me know, but if it's no problem then why not! Especially if I don't have to pay much extra if at all.

Thanks for the replies btw, I know you're a busy dude.

#9623 goomba478

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Posted 20 December 2010 - 02:56 AM

gsrce, that actually is the system I'm using now. The problem is that some people order the same items...and what I'm worried about is that potentially someone could try to say they ordered something like a new release game when they really didn't and try to take someone else's order. This hasn't happened and most people provide gift messages and/or tracking numbers, but it could be a mess. I guess you're right though, it wouldn't be as price conscious to do that other method. But like you said, it does require more room and actually requires a lot more processing time...it's pretty much the sole reason that my Black Friday orders get so backed up. I get like 20 orders of the same game but they all come in at different times, with slightly different versions with different orders :) It's crazy...

pyrox4, it won't make a huge difference either way to be completely honest. I actually invoiced you for three separate packages so I'd be happy to mail out just one initially and the other two later when they come in if that makes you happy. You're quite welcome. I do try to keep up with all customers =) It's why I do what I do. Talk to you soon!

#9624 goomba478

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Posted 20 December 2010 - 02:58 AM

gsrce, one other thing. My basement right now is mostly just boxes and boxes and boxes of our stuff from our old place. Once I settle into this place I hope to sell/auction and junk a lot of the stuff which will clear up a huge area. Eventually I do hope to build a more intelligent sorting system for games/movies/items like you said, but in the meantime it's not very workable. Also, I don't want to keep items around too long as that leads to unhappy customers and backlogs :)

The "good" news is that I'm getting laid off from my University job mid April which means GFC will be a full time job more or less for me at home, which is a lot more than the time I have allotted right now. With the new PF system I'm developing and more time it seems very reasonable that I can come up with something that works easier. Though I will have a 2-month old newborn by then as well ^_^.

#9625 pyrox4

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Posted 20 December 2010 - 03:07 AM

gsrce, that actually is the system I'm using now. The problem is that some people order the same items...and what I'm worried about is that potentially someone could try to say they ordered something like a new release game when they really didn't and try to take someone else's order. This hasn't happened and most people provide gift messages and/or tracking numbers, but it could be a mess. I guess you're right though, it wouldn't be as price conscious to do that other method. But like you said, it does require more room and actually requires a lot more processing time...it's pretty much the sole reason that my Black Friday orders get so backed up. I get like 20 orders of the same game but they all come in at different times, with slightly different versions with different orders :) It's crazy...

pyrox4, it won't make a huge difference either way to be completely honest. I actually invoiced you for three separate packages so I'd be happy to mail out just one initially and the other two later when they come in if that makes you happy. You're quite welcome. I do try to keep up with all customers =) It's why I do what I do. Talk to you soon!

Then I'd love to get the one you're supposed to get on Monday early. Thanks a lot man. Let me know when you ship it, assuming you get it on Monday and manage to ship it then, or whenever near then?

edit: congrats on new born (to be) btw.

#9626 goomba478

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Posted 20 December 2010 - 03:29 AM

OK not to worry :) We send an Email for each and every package that ships along with the customs/tracking numbers. Thanks again. I'll keep you posted :).

#9627 underkover19

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Posted 20 December 2010 - 03:36 AM

Hey Goomba would you happen to have any idea what's happening with my CoD: Black Ops package forward? Is it not listed on the site since I said I'd be okay with just getting sent the serial key? No big deal if it doesn't come to me soon though I would like to play it over the christmas break if possible. I know you're mad busy; just want to make sure it doesn't get lost in the sea of orders you've been getting since it seems most of the Black Friday stuff has started to ship out. Congrats on the child too!

#9628 goomba478

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Posted 20 December 2010 - 03:39 AM

I have your game here now underkover19. I'll send you the serial via PM in a minute :) Thanks. Sorry for the wait, I forgot that you were okay with just the code ^_^.

#9629 emjaymj

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Posted 20 December 2010 - 12:53 PM

I guess I can at least UNDERSTAND what happened if you were doing less frequent pickups around then, and I really hate the idea that I probably come across as whining here... but though I have an idea nohb
fof how it happened and know it wasn't malicious, nor something as absurd as having been singled out or anything absurd like that, I still can't help but feel really disappointed about it (and yes, that world's smallest violin you're playing sounds beautiful) as really feel it could have been handled a lot better (though I don't exactly expect sympathy of any sort, I also don't intend any offence or ill-will as a result.)

Perhaps though, maybe next time you anticipate such a hectic shopping day/week/whatever, you can pick up package forwarding orders placed ahead of time, a day or two before (or mayb even better, the day OF), and just set them aside to be processed first. That way earlier, general purchases aren't massively (and somewhat unfairly) delayed by later sales rushes? Just a card for the old suggestions box and i apologize if that sounds like myself dictating to you how things ought to be run.

Regardless, Merry Christmas, as I very likely won't be around to post until the new year. And who knows... if you manage to find the game soon enough and send it, my little brother may be able to forward it to where I'm staying express... unfortunately he can't make it because his work involves some important government and commercial contracts for snow removal. Everything would have to go perfectly to even have a chance at it working out but maybe I'll be witnessing a (almost negligibly tiny lol) Christmas miracle heh. If you do get to it sometime soon and you need additional shipping funds... I may not be around at the time but hopefully you know I'd always square things up when I get the chance without even the slightest foot-dragging. Though after my recent posts I'd completely understand if you felt unwilling to do so.

But in case I don't have a chance to post again or otherwise talk to you before the holidays, I hope you and your wife and the rest of your family have a great one :)

#9630 JamesC_

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Posted 20 December 2010 - 06:19 PM

Hey goomba,
Any updates?
Thanks