I bought some counterfeits figures (those Yamato Metal Gear figures to be exact) online through eBay. I didn't like how they looked, so I tried selling it through a message board for toy collectors. It turned out, my figures were counterfeit. One collector informed me and sent me photos of his real collection.
I setup a dispute, then claim through PayPal with the two sellers I bought the figures from. One asked me to send photos. No reply. The other kept beating around the bush saying these goods are brand new and blah blah blah. Of course these sellers are from Hong Kong (shame on me).
I'm at the claim stage through PayPal. No replies yet since it's only been about 12 hours. I've threatened to use the Postal Inspection Service and Hong Kong authorities if it comes down to that, assuming PayPal gets no resolution.
I looked up how well eBay and PayPal handles claims of counterfeit goods. The things I found were not reassuring. Basically, they are supposed to be no help. If it comes down to it, it looks like I have to use the BBB to get eBay and PayPal to actually work.
Do any of you have suggestions for getting me a swift and positive resolution?
I setup a dispute, then claim through PayPal with the two sellers I bought the figures from. One asked me to send photos. No reply. The other kept beating around the bush saying these goods are brand new and blah blah blah. Of course these sellers are from Hong Kong (shame on me).
I'm at the claim stage through PayPal. No replies yet since it's only been about 12 hours. I've threatened to use the Postal Inspection Service and Hong Kong authorities if it comes down to that, assuming PayPal gets no resolution.
I looked up how well eBay and PayPal handles claims of counterfeit goods. The things I found were not reassuring. Basically, they are supposed to be no help. If it comes down to it, it looks like I have to use the BBB to get eBay and PayPal to actually work.
Do any of you have suggestions for getting me a swift and positive resolution?