Gamestop/EB Sale: Street Fighter IV $20+more SALE ENDED EARLY :(
Posted 04 August 2009 - 05:32 PM
I filed a complaint with the BBB, but wouldn't mind sending something to the FTC as well. Does anyone have a link for the FTC complaint page? Yes, this is a minor issue, but if everyone takes it laying down then nothing will ever change. File a complaint with the BBB and call them if you received a used copy. The power of the masses will prevail.
Posted 04 August 2009 - 06:12 PM
Posted 04 August 2009 - 06:31 PM
Edited by Justin42, 04 August 2009 - 09:23 PM.
Posted 04 August 2009 - 07:13 PM
I did call Gamestops customer service again. I decided I would take my "free" copy by getting the credit to my account. The guy I talked to said that it wasn't possible and that they have no record of me calling yesterday so there was no way to verify what I said I had been told. He did offer me a $10 credit to Gamestop.com or the option to return my copy and wait until they get a new copy in, which acccording to him could be as early as August 10th.
Posted 04 August 2009 - 08:44 PM
I received a follow-up email with the same $10 code as others have received here. Hopefully they will change their policies, but none of us will know until the next fiasco happens. All we can do for now is call, email, and file reports and hopefully something will change.
Posted 04 August 2009 - 09:08 PM
I wonder if online/corporate employee gets the same benefit as store employee; being able to "rent" the game.
Posted 04 August 2009 - 11:42 PM
She said they did get a number of gutted games from stores but they all "should have been" new and had no explanation as to why games were arriving in poor condition. She tried to make it sound like they only have gotten a few calls about this. (which is interesting given she didn't look up my order, and knew exactly what I was talking about without much information from me) I did have to laugh when she asked "It did have a sticker on it that said new, right?"
I didn't get offered any sort of credit, which is probably a good thing since after this experience I'm not in a huge rush to order from Gamestop.com again.
She said to just return the game and they'll ship a new one out "when they get more in stock" which they have absolutely no idea when that'll be.
Why do I have a feeling this is about to go from bad to worse? (I can't shake the feeling I'll ship this back and never see another copy of the game)
Posted 14 August 2009 - 05:52 PM
I sent it out the next day and, afterwards, noticed that it came back in stock online. So, I called them again, told them my situation, and asked if they can change my return into an exchange. He did just that and I waited for the new delivery.
The 2nd delivery finally came and, guess what, another gutted copy. I immediately called again to find out WTF is going on. So far, everyone I've called from the 1st guy said that this shouldn't have happened. This time, I wasn't offered a coupon, only a return or exchange. I decided to give the exchange one more shot.
The only reason I'm doing this is because I used a unique coupon code on the order, which they obviously won't recredit to me. So, although I didn't pay as much out of pocket as some people, I wouldn't have used that coupon if I knew this was going to happen. Heck, I wouldn't even have bought SFIV if I knew this would happen, since I was never really interested in the game.
What sucks is that those of us getting gutted copies are probably getting each others' copies that we returned/exchanged. Anyway, here's hoping that 3rd time's the charm.