[quote name='the4thnobleman']Arcane, just to let you know the copy of Rock Band I mentioned earlier was pristine yet listed as "good" on the site. It also came complete. I think the big thing is it all depends on the seller. If the seller misrepresents a product, you simply contest it, post-sale and I'm pretty sure you get your money back and Glyde takes action against the seller.[/QUOTE]
Yeah, the thing is that their definition of "good" allows for product that is, in my mind, not "good" at all. I can't contest it (or, well, it wouldn't be right to contest it) if the product does fit within their description of "good" but doesn't fit within my definition of "good". Let's face it -- by their definition, "good" allows for a game that's an obvious rental, with scratches, no manual, shelf wear, and a replaced case -- all in one package! Does it even require that the original cover art be included? It's not clear. So as long as their definition is so far off from mine and allows for such a wide range of possibilities, it's not worthwhile. I might get lucky and get one like you did that's pristine, but there are no guarantees.
I might consider them for "excellent" or "new" titles, because there's less margin of error with those, but honestly, I don't have enough incentive to dig through their site as much as I'd have to in order to find those. It's too much of a pain, the prices on those aren't that great for the most part, and it seems like the majority of their listings are in the "good" category. Maybe if they made it possible to filter the listings by condition I might feel more inclined to take a quick look through every now and then, but without that it's not worth the effort.
What it comes down to is that they need a way for the seller to enter more specific details -- maybe even specifically ask them about condition (check boxes for "light scratches", "missing manual", "damaged case", etc.). Give the general terms for quick reference, but also give the buyer more specific information before ordering. One of the reasons why I will buy used games from half.com or Amazon, but won't buy them from the Gamestop website (because it's even less descriptive than this), is that half.com and Amazon allow the seller to enter a detailed description (and to contact the seller for more info if needed, which this site doesn't seem to allow). On those sites, I feel like I know what I'm getting. Here, I don't.
Yeah, you're right, it all depends on the seller -- but it's up to the site to provide the seller with a means to clearly describe what's being sold, and there is none here. Leaving it to a single word (and one with such a vague range of possibilities at that) makes it way too YMMV for me to put my money into it.
Edit: Oh yeah -- the other thing that half.com and Amazon do that this site doesn't is let me know who the sellers are, and show me ratings from other people who have purchased from them. I don't like the large amount of anonymity here. The seller could be a jerk who ships slowly and screws half of the people he deals with, and I'd have no way of knowing it before ordering from him.
Yeah, the more I think about it, the more this site appears to be an epic failure to me. I'd love to have another good source for games, but this isn't it.