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Free Snow White Steelbook w/pre-order at Best Buy


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234 replies to this topic

#211 mhnajjar

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Posted 08 October 2009 - 10:21 PM

SDC, you kept the Steelbook for free? You have already paid $7.50 to get it right? so did they refund you that money?

#212 tahoesnowboarder

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Posted 08 October 2009 - 10:26 PM

i did the same thing. my bb wouldnt let me price match and use the coupon. then i told them to use the coupon then they thought it was a fraud coupon. i ended up getting my money back and decided to purchase on amazon. i have to wait now till next week tnough. oh well. at least i got the steelbook for free for all of that trouble. maybe i should try toysrus?

#213 darkdaze73

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Posted 08 October 2009 - 10:42 PM

It took three ppl to figure out how to ring up the pre-order at my BB. And then they called WM when I tried to do the pm and the person over at WM told them it was 24.96 even though I had a printout of the local ad for that WM. The cashier said that maybe it was a "local online ad". I was like wtf? So i had to drive 5 minutes to the local WM, bought a copy using one of the cpns I had, take the receipt back to BB and show it them.

Then I had to argue to get them to pm & use the cpn. One of the CS reps said it had to be one or the other. Then i told her other BB's were taking them, why couldn't they take it? She said "let me go check". Came back 5-7 min. later and said "we usually don't do this, but we will do it this one time". I was thinking, yeah, do it this time cuz I won't be back. ever.

I don't think I'll be doing the Up steelbook pre-order. Not worth the hassle.

#214 SDC

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Posted 08 October 2009 - 11:03 PM

SDC, you kept the Steelbook for free? You have already paid $7.50 to get it right? so did they refund you that money?


I kept the steelbook, yeah, though that is YMMV too.

Seeing as I'm a BB employee, I guess I'll let you guys know:

The official policy really IS that we can't PM and use a coupon (even if it is a manufacturer's coupon). Some people don't care, but don't get pissed off at employees who shoot you down. They are just doing their jobs, y'know?

#215 SlammedNiss

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Posted 09 October 2009 - 12:24 AM

I had the same experience as most of you had with mine.

Walked into BB armed with my coupons and printout of the TRU ad. There was a display as soon as you walk in, which saved me the hassle of having to walk back to the movie section. Grabbed my 3 copies, and proceeded to the CS counter.

CSR#1 was a young girl, who obviously hadn't been a CSR for very long. I handed her my 3 copies of SW and told her they were pre-order copies, and that I would like to PM to TRU, then apply the coupon to each copy. I think that was more than she could handle, so she turned to CSR#2. I explained everything again. He then told me the now famous line of "I'm sorry, but we can't PM and apply a coupon. It's either one or the other." I asked why, and he said that he just can't, even with it being a manuf. coupon. So, I just told him to refund my pre-orders, and I'd just go to the TRU that was right down the street. As soon as CSR#3 overheard that, he asked what was going on. CSR#2 explained the situation, then asked CSR#3 if they could do that. CSR#3 said sure, just that it has to be an override from a supervisor.

A few minutes later I was walking out with my 3 copies, having paid $3.26 (+ pre-order of course) for each copy. Thank you CAG!


BTW, anybody need an extra SW blu-ray case? :)

Edited by SlammedNiss, 09 October 2009 - 04:05 AM.


#216 mhnajjar

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Posted 09 October 2009 - 07:45 AM

If Toys R us are accepting the coupon then BB should no matter what. Sorry SDC but BB sucks big time.

#217 munch

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Posted 09 October 2009 - 12:03 PM

So can anyone confirm this: If I don't pick up my pre-order of Snow White from Best Buy, will they just refund me my $7.50? I kind of want to keep this steelbook, but I ordered from Amazon.

#218 major morgan

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Posted 09 October 2009 - 08:07 PM

Does anyone have an extra steelbook they'd be willing to part with? I had no clue about these and I'd like to get one for my gf. She LOVES Snow White.

Please PM me if you have one. Thanks!

Edit: Since this was supposed to be on pre-orders, I'm assuming that I can't pick this up in store anymore, right?

#219 manthing

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Posted 09 October 2009 - 08:25 PM

Edit: Since this was supposed to be on pre-orders, I'm assuming that I can't pick this up in store anymore, right?


I would imagine that since the movie was released, any Snow White steelbooks still in BBs will ring up for $14.99 by themselves.
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#220 major morgan

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Posted 09 October 2009 - 08:33 PM

I would imagine that since the movie was released, any Snow White steelbooks still in BBs will ring up for $14.99 by themselves.



Thanks. Makes sense that they'd charge for it now - if they still have it. >_<

#221 shrike4242

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Posted 09 October 2009 - 08:35 PM

So can anyone confirm this: If I don't pick up my pre-order of Snow White from Best Buy, will they just refund me my $7.50? I kind of want to keep this steelbook, but I ordered from Amazon.

Multiple people earlier mention that they had no problems returning the preorder and getting their $7.50 back. According to the back of the case, it shouldn't work until October 25th to get a refund, though earlier posts indicate otherwise.

I would imagine that since the movie was released, any Snow White steelbooks still in BBs will ring up for $14.99 by themselves.

If the pre-order UPC's are still active in the system, and the steelbook UPC + DVD or BR UPC get scanned in, it should work and knock it down to $7.50 for the pre-order.

It takes the steelbook UPC and one of the other two UPC's to put in the $14.99 coupon for the $14.99 steelbook to make it zero cost.

If the two pre-order UPCs aren't working any longer, then there's no way out of it.

#222 hellmutt

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Posted 09 October 2009 - 08:42 PM

I confirmed the entire refund posted back to my CC already ($8.23 including tax).

#223 Despacio

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Posted 09 October 2009 - 09:38 PM

Can you or has anybody been able to find any steelbooks left at their local Best Buys? I wonder if you can still pick one up.

#224 ajh2298

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Posted 09 October 2009 - 09:47 PM

I confirmed the entire refund posted back to my CC already ($8.23 including tax).


Did you return the steelbook or keep it?
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#225 Collectordragon

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Posted 09 October 2009 - 09:47 PM

Since both the Blu-Ray and DVD bundles come with a Blu-Ray and a DVD are the bundles identical other than their packaging?

#226 Animal7390

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Posted 09 October 2009 - 10:08 PM

Since both the Blu-Ray and DVD bundles come with a Blu-Ray and a DVD are the bundles identical other than their packaging?


yes, please read one of the many snow white threads available.
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#227 hellmutt

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Posted 09 October 2009 - 11:00 PM

Did you return the steelbook or keep it?


I kept it. They did not ask for it back, and I didn't offer it :)

#228 trunks982

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Posted 10 October 2009 - 01:29 AM

i went to BB today to pick up snow white. when they scanned the $10 off coupon, it says "invalid coupon". they said they dont take it. i dont get it. u guys got no problems right?

#229 SlammedNiss

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Posted 10 October 2009 - 11:46 PM

i went to BB today to pick up snow white. when they scanned the $10 off coupon, it says "invalid coupon". they said they dont take it. i dont get it. u guys got no problems right?

They manually entered mine. It's a manuf. coupon, not a BB coupon, so it probably wont scan.

#230 fuss

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Posted 10 October 2009 - 11:51 PM

i went to BB today to pick up snow white. when they scanned the $10 off coupon, it says "invalid coupon". they said they dont take it. i dont get it. u guys got no problems right?


they have to hit total (f8) then hit f7 then enter 10.00 ... but they do take the coupon.

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#231 fuss

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Posted 11 October 2009 - 12:01 AM

Starting Sunday 10/11 Best Buy is now doing the same deal for the movie "Up". The case is THICK, not sure how many discs it holds, maybe 4?

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#232 iNCREDiPiNOY

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Posted 11 October 2009 - 12:31 AM

Starting Sunday 10/11 Best Buy is now doing the same deal for the movie "Up". The case is THICK, not sure how many discs it holds, maybe 4?

Already posted by me, look it up.

#233 Rocko

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Posted 30 October 2009 - 09:00 PM

Has anyone tried to get a preorder refund who got the steelbook but not the actual DVD/BR?

#234 hellmutt

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Posted 30 October 2009 - 09:13 PM

Has anyone tried to get a preorder refund who got the steelbook but not the actual DVD/BR?


Discussed a lot in this thread. The answer is 'yes'.

#235 Rocko

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Posted 30 October 2009 - 09:36 PM

It was discussed, but never tried, since the steelbook stated a date of 10/27 or something was required to do that. Hence the reason why I asked if anyone has actually pulled off the move.