bigdaddybruce44[/LEFT];6542487]You're comparing two completely different business models.
GameFly is a rental service. Dozens of different people likely have rented the disc you're buying from them. If you honestly expect all of the rental copies they have to be in great shape, you probably should go with what you said in your first post and not buy from GF anymore.
I was not aware that they do not do exchanges, but that was not the point of my post, really. The point was that they will take care of you. Refunding you your money isn't as good as getting the game for the price you wanted, but still, they take care of the problem. It's not like you'll get a dud, and they will tell you to go screw.
As far as checking the games go, it's kind of unrealistic of you to expect them to test the millions of games they have in their various warehouses. They are working under the assumption that, if a person rents the disc and does not report any issues, the disc works. At the end of the day, their guarantee that the disc will work, and if it doesn't, they take care of it.
Sure, I know, but if you are going to have something like "Disc Guaranteed To Work" on your game site then I expect it to work and assumed that you have tested the disc instead of talking outta your ass, that's like if I sold my untested Dreamcast and said "yeah it works" and you get it and you're like "WTF!? This doesn't work", you would be pissed I am sure.
Now don't get me wrong, I am not a GF hater or nothing, hell I love GF for buying and will continue to buy from them, BUT! if you are going to have that particular word on your site then I expect it to be true.
"a promise or assurance
, esp. one in writing, that something is of specified quality, content, benefit, etc., or that it will perform satisfactorily for a given length of time: a money-back guarantee."
Guarantee The Gamefly Way:
Well......... We thought it would work.
Not THAT big of a deal but still kinda :/ Welp, I hope my games show up today and if they don't work I will report back here, actually I will anyway, but I do hate GF from a renting perspective, not their fault though.
Edited by Nightmarecast25, 25 November 2009 - 08:50 PM.