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ECA Discussion Thread - WARNING: Some CAGs Who Cancelled Are Being Auto-Renewed


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1342 replies to this topic

#1171 Dead of Knight

Dead of Knight

Posted 01 October 2010 - 03:21 PM

I just got charged yesterday too. I canceled auto-renew right after I signed up. Been going back and forth with them via email but they are definitely unwilling to refund me and keep saying that they have no record of me ever canceling. I like this quote from them:

"Unfortunately you didn't successfully turn off your auto-renew. Did you follow all 5 steps in attempting to turn it off?"

5 steps? Seriously??? I'm calling my bank right now to get them to issue a charge-back, but what do I do if The ECA tries to prove that I didn't cancel and tries to get the bank to recharge me?


Email Consumerist with your story. They need to know that this a perpetual issue.
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#1172 daminion

daminion

Posted 01 October 2010 - 03:24 PM

what does the charge look like on your credit card statement?

#1173 Vader582

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    Dark Lord of Savings

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Posted 01 October 2010 - 03:28 PM

I can't believe these asshats are still up to their shenanigans.

I took the liberty of posting a link to the Consumerist article on the ECA Facebook page. Wonder how quickly it'll disappear? :lol:

Edited by Vader582, 01 October 2010 - 03:52 PM.

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TV?
Spoiler

Spoiler

Fist bump?

#1174 Strell

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    LOBSTERS!....IN MY PANTS!

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Posted 01 October 2010 - 03:40 PM

Wrote this:
Spoiler


Let's see if it gets posted. I didn't even compare them to dick raping clown camels yet.


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#1175 RuzzT

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Posted 02 October 2010 - 04:11 AM

This is the the biggest case of BLATANT CONSUMER FRAUD I have ever seen.
I must say in the beginning I thought about giving them the benefit of the doubt, but The ECA has proven beyond a shadow of a doubt that that have absolutely NO INTEGRITY!


#1176 Nesrie

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Posted 02 October 2010 - 06:31 PM

I think this might just be incompetence. I, for example, was not charged and received a warning e-mail my membership would be finished soon.

#1177 elessar123

elessar123

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Posted 02 October 2010 - 11:23 PM

I don't think so. They definitely blocked my account for months, then auto-renewed me.

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#1178 DOMINATOR912

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Posted 03 October 2010 - 12:50 AM

Well I cancelled auto-renew and cancelled the account altogether back when this was all going on. I just tried to login and it appears the account is still cancelled since I couldn't login. Hope this means I won't get charged.

#1179 Altanis

Altanis

Posted 03 October 2010 - 02:24 AM

I thankfully wasn't charged and I got in on this sometime around mid-September 2009. Apparently, my canceled account (February or so I canceled it? I dunno) was canceled. Works for me.

I do want to say that just hearing the name "The ECA" gets my blood boiling.

#1180 elessar123

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    96.5% more WUB WUB

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Posted 03 October 2010 - 03:05 AM

Well I cancelled auto-renew and cancelled the account altogether back when this was all going on. I just tried to login and it appears the account is still cancelled since I couldn't login. Hope this means I won't get charged.


Don't count on it, cause that was my case.

elessar123.png


#1181 DOMINATOR912

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Posted 03 October 2010 - 06:09 PM

Don't count on it, cause that was my case.


Ugh, guess I'll go through the dispute process if it happens. Either way, I hope people understand that this shit isn't going to stop until they get nailed with a class-action lawsuit. Until the day that happens, people getting charged after cancelling will continue.

#1182 LonelyController

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Posted 04 October 2010 - 06:30 AM

Just popping in to say ECA can eat a giant bag of dicks.

Because I know Hal lurks here.

#1183 gamegirl79

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Posted 04 October 2010 - 04:17 PM

I just got charged yesterday too. I canceled auto-renew right after I signed up. Been going back and forth with them via email but they are definitely unwilling to refund me and keep saying that they have no record of me ever canceling. I like this quote from them:

"Unfortunately you didn't successfully turn off your auto-renew. Did you follow all 5 steps in attempting to turn it off?"

5 steps? Seriously??? I'm calling my bank right now to get them to issue a charge-back, but what do I do if The ECA tries to prove that I didn't cancel and tries to get the bank to recharge me?


Same thing happened to me. I got charged and I KNOW that I cancelled my membership last year. Unfortunately, I don't have any proof of it. I'm debating on whether to contact the credit card company or not. Since I have no proof of cancelling I'm not sure they will side with me.
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#1184 slowdive21

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Posted 04 October 2010 - 04:22 PM

Same thing happened to me. I got charged and I KNOW that I canceled my membership last year. Unfortunately, I don't have any proof of it. I'm debating on whether to contact the credit card company or not. Since I have no proof of canceling I'm not sure they will side with me.


9/10 times they will side with the customer. I've disputed several times and they either credit me or do a chargeback against the merchant.

They may have you fill out paperwork, but if you are telling the truth, you have nothing to worry about. I mean "you" as in anyone who reads this.

#1185 mkelehan

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Posted 04 October 2010 - 04:47 PM

9/10 times they will side with the customer. I've disputed several times and they either credit me or do a chargeback against the merchant.

They may have you fill out paperwork, but if you are telling the truth, you have nothing to worry about. I mean "you" as in anyone who reads this.


Truth. I did a chargeback when RedOctane wouldn't respond to my warranty emails, and it was very easy. As long as you're telling the truth, they'll side with you.

#1186 shrike4242

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    Not My Job Anymore, Go Bother Someone Else.

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Posted 04 October 2010 - 06:53 PM

Same thing happened to me. I got charged and I KNOW that I cancelled my membership last year. Unfortunately, I don't have any proof of it. I'm debating on whether to contact the credit card company or not. Since I have no proof of cancelling I'm not sure they will side with me.

File a dispute with your CC company right now. They'll get a statement from you and then contact the merchant (in this case, the ECA) and ask for their side of it.

Assuming they don't respond, which a number of merchants don't, you'll get your money back without question. If they do, it may go with another round of back-and-forth, or they may just side with you. It just depends on how convincing you are.

Don't waste any time, go ahead and file your dispute.

#1187 porieux

porieux

Posted 04 October 2010 - 11:46 PM

Again, it's worth noting in your explanation to your CC company that this is a 'donation' to a non-profit organization, not a remittance for any services rendered. Even if they tried to claim it was a 'service' they are providing, it is paid in advance, so there is no way they should be able to assert that you 'owe' them anything.

Add to that perhaps some documentation where the ECA themselves have admitted that their website does not work correctly, perhaps the links to that info should be reposted here. The broken ECA website is not the consumer's problem, so if the ECA tries to come back with any crap about 'not disabling auto-renew' or whatever similar garbage send that info to the CC company that this is a documented problem with them and nothing to do with you.

#1188 J7.

J7.

Posted 05 October 2010 - 05:04 AM

Consumerist FINALLY posted an article about this. Guys, PLEASE post in the comments or send them an email:
http://consumerist.c...y-canceled.html

EDIT: Just sent an email to Consumerist linking them to this thread.


Bumped.

#1189 Bootstrap

Bootstrap

Posted 05 October 2010 - 02:18 PM

So... what exactly is supposed to happen when your account has expired? I just followed up on this out of curiosity (my account expired in June, or at least was supposed to), but I have no problem logging into the site and looking at my membership profile, etc. Is this normal? My profile shows the correct membership expiration date, which has now long passed. I definitely haven't been billed (the CC I used was a temporary virtual number which no longer works), and to the best of my knowledge I never got any emails warning me that my account would be terminated or that they tried to bill me.

I'm not too concerned about all this, but I'm curious as to what was supposed to happen when my membership expired (or was supposed to?). I can't believe this mess is still going on after all this time; it's amazing just how unorganized this organization seems to be.

#1190 Siterath

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Posted 07 October 2010 - 09:09 AM

Here are some suggestions you may wish to look into

For those who have NOT YET been charged, but are worried they might be

-The best bet in this instance is to contact your financial institution NOW, and inform them that all of your ties have been severed with the ECA, and that any future transactions by the ECA are, and should be considered, fraudulent. Ensure that you record ALL information relating to the call, such as date, time, and who you spoke to.

While your institution may not actually do anything, and while it may not prevent a fraudulent transaction, you can cite the conversation later during a chargeback.

For those who HAVE been charged

1) Initiate the chargeback ASAP.
2) Contact your local police department, and inform them that you are the victim of credit card fraud. How departments react will vary by locality, but if they are willing to complete a police report, this can assist with the chargeback process.
3) Contact your state's attorney general. A listing of Attorneys General can be found here: http://www.naag.org/...eys-general.php
4) Contact the ECA through certified (signature receipt) mail. Inform them that you canceled your membership as per the membership agreement on XXXXX date, that you have been billed, that you have taken the above steps, and inform them that any continued attempt to bill you for this, or in any other future instance, will result in further legal action.
5) Lawyer up (if you choose to do this, please do this step prior to any of the above.)

(As a word of advice, my personal understanding is that since this is an issue of your cancelation, and not an issue of ToS, since your cancelation has removed the ToS burden from your shoulders, you are not bound to the arbitration set forth in the ToS .... just a little something to think about)

Also

1) Contact the BBB
2) Contact the CT attorney general, Richard Blumenthal, and inform him of the practices going on within his state. (http://www.ct.gov/ag/)
3) Contact all news related sites ... both consumer related news as well as gaming related news. Especially sites which have, at some point, written on the ECA's practices.
4) Good ol' fashioned boycott. Contact the partners of the ECA, and inform them that due to the unethical and illegal practices of the ECA, that you can no longer support their companies so long as they continue to partner with the ECA. Even more importantly: Actually STICK TO IT!

Anyway just some things to think about ... typical disclaimer here, I am not a lawyer, so use these suggestions at your own discretion.


#1191 slowdive21

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Posted 07 October 2010 - 01:48 PM

Just an FYI for the kids: G4 and Adam Sessler support the ECA.

#1192 Jodou

Jodou

Posted 07 October 2010 - 02:06 PM

No, they support the ESA.

JodouKastBizmuth.jpg


#1193 Caliburn

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    is Not E.

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Posted 07 October 2010 - 02:27 PM

I just checked my account and I appear to be safe - my last charge was in 2008 with a non-payment in 12/2009 ($0).

Your Membership term will expire:
12/08/2009 15:47:50

And will auto renew to:
N/A

Your auto-renewal feature is:
Off

Your auto-renewal setting was last updated:
Not Available

:D

Hopefully there are other CAGs with the same status. To get this information, once you successfully log in, click on your email address on the left side in the golden MEMBER LOGIN box.



#1194 slowdive21

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Posted 07 October 2010 - 03:41 PM

Just an FYI for the kids: G4 and Adam Sessler support the ECA.


No, they support the ESA.


I believe theeca listed him as a supporter on their site.


This is the best I can do, with my non existent eca access:


Here is a forum post from the pms forum saying they offered him a free membership. Will Wheaton is on there too.

http://www.pmsclan.c...ghlight=sessler

Plus Sessler had a 55 minute panel with Hal at Pax...

#1195 Jodou

Jodou

Posted 07 October 2010 - 03:44 PM

Well, I wouldn't believe anything I saw on their site TBH.

JodouKastBizmuth.jpg


#1196 LonelyController

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Posted 07 October 2010 - 09:41 PM

Will Wheaton is on there too.

Wil Wheaton had a very public twitter flamewar with Gamepolitics, which is the propaganda arm of the ECA

#1197 slowdive21

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Posted 07 October 2010 - 09:48 PM

Wil Wheaton had a very public twitter flamewar with Gamepolitics, which is the propaganda arm of the ECA


I know that is why I pointed him out. The post is from 2008, so it adds some validity to my statement about Sessler. I know there was a similar post on the eca forums because gypsyfly was our POC for the eca.

#1198 J7.

J7.

Posted 08 October 2010 - 06:28 AM

I know that is why I pointed him out. The post is from 2008, so it adds some validity to my statement about Sessler. I know there was a similar post on the eca forums because gypsyfly was our POC for the eca.


Adjective
gypsy (not comparable)
(pejorative, offensive)
Of or having the qualities of an itinerant person or group with qualities traditionally ascribed to Romani people, including suspected of making a living from dishonest practices or theft etc.

#1199 DOMINATOR912

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Posted 12 October 2010 - 10:26 PM

Whats the email people are using to contact the ECA about chargebacks? If they're claiming people who can't access their accounts never turned off auto-renew, might as well send them an email to make sure this doesn't happen again next year.

#1200 beerme

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Posted 14 October 2010 - 07:23 AM

http://www.joystiq.c...e-court-battle/