OK, this is the second time I've had to clean up this thread. I thought you guys might get a clue the first time I did it but it just kept happening.
And by the way, while Paladinion maybe didn't handle it in the right way (and used some goofy language in explaining his situation), I think you guys were way too harsh and exhibited some scary mob mentality in attacking him.
I actually had the same thing happen to me, and also got the additional credit for the trade-in after the fact (though it was all very pleasant and no one got anyone by the balls or anything
Maybe he didn't explain it well enough but a few weeks back GS had a trade-in promo on hardware and advertized it as a Power Up Rewards exclusive promo. On the very last day I (and many other CAGs) decided to take advantage of the deal since it seemed like the prices would go back down to their usual low levels the next day. It turned out instead that they offered a DOUBLE trade-in promo the very next day which resulted in as much as $60-$80 more for some systems than the "exclusive" promo we were being advertized. I certainlly wouldn't have blamed the clerk for that (as they often don't know about deals like that in advance - and in fact the new deal was not advertized at all before hand or otherwise we would have known about it here). But it was a pretty sleazy thing for GS corporate to push a "PUR exclusive" offer then hose people with a much better one the day after it expired. A helpful store manager got me the extra credit the very next day and I walked away a happy customer.
Sure, Paladinion could have handled it better (and explained what happened better) - no argument there. But no one could have researched the deal and known about it in advance and thus held off on what they thought was the best promo going at the time. There was no info on it till the day it went live.
Edited by io, 04 November 2012 - 05:44 AM.