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NEW Rock Band Beatles Special Value Bundle - w/ Edge + CAG16 $60.xx + S/H + Tax @ GS


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#61 Crunchewy

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Posted 15 April 2010 - 02:14 PM

Pending the learning contents of everyone else's shipment, I plan to go to a gamestop store before I open the package, ask a manager to watch as I open the package and show him the contents and the page with the product that I actually order. Anyone think this will give me a few more bargaining chips when trying to get the correct product? I don't want to be accused of trying to scam them by trying to exchange a Beatles Rock Band Special Value Bundle for a RB2 bundle, so I think that opening the package in front of a manager will allow them to see that I did not swap out the contents.


I'm doubtful they are going to give you a RB2:SE bundle in exchange in store, and they'd also have to give you Beatles: Rock Band unless you open the value edition and pull the copy from there. I think they will balk at that regardless of if you were sent the wrong thing, because *they* didn't send it to you. gamestop.com sent it to you. They'll give you a refund, yes, but probably not an exchange. I think if you're hoping to get them to ship you the correct bundle, you're probably going to have to work with gamestop.com customer service.

Wouldn't the rule about if a company sends you something you didn't order you aren't obligated to return it... wouldn't that apply here? We didn't order the bundle they are sending so they still owe us what we did order, and we aren't obligated to return what they did send us? Not that I need another bundle nor even want it, but if I don't have to bother to return it, all the better. I.e. they can either send us the correct bundle or refund our money, but in neither case are we obligated to return what they did send us. At least I thought that's how it worked.

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#62 autopiloton

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Posted 15 April 2010 - 02:19 PM

Wouldn't the rule about if a company sends you something you didn't order you aren't obligated to return it... wouldn't that apply here? We didn't order the bundle they are sending so they still owe us what we did order, and we aren't obligated to return what they did send us? Not that I need another bundle nor even want it, but if I don't have to bother to return it, all the better. I.e. they can either send us the correct bundle or refund our money, but in neither case are we obligated to return what they did send us. At least I thought that's how it worked.


I really doubt they will send you what you ordered if you aren't going to return what they already sent you...
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#63 druggie218

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Posted 15 April 2010 - 02:26 PM

Just dispute it with your cc company as item received was not as described. If GS does not want to correct their mistake, we will all get to keep a FREE Beatles special value edition.

#64 Crunchewy

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Posted 15 April 2010 - 03:47 PM

I really doubt they will send you what you ordered if you aren't going to return what they already sent you...


They won't want to, but I'm pretty sure we are not obligated to return it and they need to either send the right thing or refund our money in full (including handling) due to not sending us what we ordered. If they don't refund in full we can dispute the charges as noted.

EDIT: I'm not out to screw GS, I just want what I ordered, and without a hassle. As I noted, I don't want the RB1 intruments at all. They're just going to take up space, and I'd be happy to return them as long as they pay for shipping, arrange pickup at my door, and send me the correct bundle, or give a full refund including handling. If they won't refund the handling charge I'll dispute the charges instead. I'm not paying them $5 for nothing. I hope I end up with the right bundle in the first place, thus making this all moot!

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#65 autopiloton

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Posted 15 April 2010 - 04:21 PM

They won't want to, but I'm pretty sure we are not obligated to return it and they need to either send the right thing or refund our money in full (including handling) due to not sending us what we ordered. If they don't refund in full we can dispute the charges as noted.


GameStop will claim it was a mistake and ask you to return the incorrect item so they can send you the correct one. If you refuse to send it back but still file a complaint, they will surely bring to light that they asked you to send back the incorrect item so they could send you the right thing and you refused. The most filing a complaint would do is pressure them into paying for return shipping (if they didn't initially offer) and maybe get them to give you some small discount. Unless GameStop really doesn't care about this inventory and just lets it go as a loss, which I highly doubt would happen, you're not going to get to keep the wrong thing and still get the correct item.

You might be right. There might be some legal bullshit that you can twist into you getting the RB2 set with Beatles Rock Band without having to return the value bundle, but what does it matter? Are you really going to hire a lawyer and go against the team of corporate lawyers GameStop has over a $60 RockBand game? I'm guessing no.

If you're really that unhappy and don't want to pay return shipping, just return it at a B&M location. So you wasted some gas and had to be hassled with driving to GameStop. Sucks, but that's the way it goes.

People always want to twist this customer is always right nonsense into why the company should give them much more than they deserve.
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#66 songoku0987

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Posted 15 April 2010 - 05:47 PM

im waiting for my refund...

#67 druggie218

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Posted 15 April 2010 - 06:15 PM

I just recd my Special Value Edition, called GS and they are issuing a FULL refund and told me to KEEP the item.

#68 JJSP

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Posted 15 April 2010 - 06:35 PM

Still having issues with the credit card. Nothing shipped yet.

Customer service confirmed it's the Beatles Rock Band disc + Rock Band 1 instruments, and gave me a $20 off coupon to make up for it.

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#69 Jackie Chandler

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Posted 15 April 2010 - 06:58 PM

I just recd my Special Value Edition, called GS and they are issuing a FULL refund and told me to KEEP the item.

Wow, that's awesome. I hope the same thing happens to me. I'd prefer a free bundle over what I ordered any day. :P

#70 Crunchewy

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Posted 15 April 2010 - 07:22 PM

autopiloton - you make it sound like we're the ones who advertised one thing and shipped something entirely different. I don't want Rick band 1 instruments and as I says I'd be happy to return it, but only if they either ship me the right thing or issue a full refund including handling fee. Why should I pay anything at all for something I didn't order and don't want?

#71 icele

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Posted 15 April 2010 - 07:25 PM

they give me a partial refund

#72 Jackie Chandler

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Posted 15 April 2010 - 07:40 PM

they give me a partial refund

Whoa, now THAT'S bullshit.

#73 Angriwooki

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Posted 15 April 2010 - 07:48 PM

I ordered the set as a gift. My friends are non gamers and wouldn't care whether its RB2 or the Beatles set, but regardless, i'll be upset if I dont get what I ordered.

#74 mrright4you4now

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Posted 15 April 2010 - 07:58 PM

I just recd my Special Value Edition, called GS and they are issuing a FULL refund and told me to KEEP the item.


I'd be suprised if they actually followed through on that. Even if a rep said they would issue a full refund I'll bet if their supervisor notices either A. you just got that employee fired or B. your not gonna see a refund. In either case here's to hoping for you

#75 randomthinker

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Posted 15 April 2010 - 08:01 PM

:( Sorry this deal got so fucked.

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#76 Jackie Chandler

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Posted 15 April 2010 - 08:11 PM

:( Sorry this deal got so fucked.

Ah, it's fine. It seems like Gamestop is willing to provide some form of at least partial compensation, so it's all good.

#77 JJSP

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Posted 15 April 2010 - 08:21 PM

Full text of the email I got from Gamestop customer service.

"We regret to inform you that The Beatles: Rock Band Special Value Bundle
does not include Rock Band 2 with wireless accessories as stated on the
product page. The bundle actually includes Rock Band 1 with wired
accessories. Please accept our sincere apology for this misinformation
and a coupon for $20 off your next GameStop.com order for the
inconvenience."



#78 crazedracerguy

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Posted 15 April 2010 - 08:41 PM

Hmph. I guess it's up to the buyer whether the "restitution" is worth it. I mean, $40 isn't bad for RB1 instruments and the Beatles RB, but it definitely ain't what they sold... I feel sorry for you guys having to decide. And I'm glad I got the Beatles RB Limited Edition from Target for $62.xx :)

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#79 songoku0987

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Posted 15 April 2010 - 08:53 PM

okay since someone else got a full refund, ill admit i did too

Thank you for contacting GameStop.com.

We have researched this advertisement with our website team and found
that there was an error. We deeply apologize for the miscommunication.
For your efforts, we have requested that the order be refunded. You may
keep the games at no expense to you. Please note that this will take
3-5 business days for the credit to appear.

If you have any other questions, please feel free to respond to this
email.


now i just got an email with a 20 off code... i better get my refund

#80 StickyWaffles

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Posted 15 April 2010 - 09:09 PM

I just got that $20 off coupon, which is probably being emailed to everybody that ordered the bundle, whether you've contacted them or not. That's good enough for me, although I actually sent one last email asking for compensation for the error, hoping to get the $20 off thing, which they had sent through the email to everybody. $40 for the bundle is good to me.

#81 Crunchewy

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Posted 15 April 2010 - 09:19 PM

I got the $20 coupon email too. There is no mention of any other compensation. I'm going to contact them and request a refund.

#82 Crunchewy

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Posted 15 April 2010 - 09:28 PM

Worse - the $20 coupon actually has restrictions: "Please note that this single use code will not apply to gift cards or video game consoles."

Nice. Why can't we use it for anything? Ridiculous.

I responded to the email asking fir RB2:SE to be sent to me or to receive a full refund including handling. I'm nit sure if responding directly to the email will work or not. I hope they respond satisfactorily.l, since up to this point I've been very happy with Gamestop. This token $20 restricted coupon as their response isn't sitting well with me.

#83 Jackie Chandler

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Posted 15 April 2010 - 09:37 PM

Worse - the $20 coupon actually has restrictions: "Please note that this single use code will not apply to gift cards or video game consoles."

Nice. Why can't we use it for anything? Ridiculous.

Well, you can use it for anything to return for credit that can be used on anything. :P

I sent customer service an e-mail right before I got my $20 coupon e-mail. I'm hoping they offer me something else. I straight up said that what they did was grounds for a lawsuit, so I'm hoping customer satisfaction is what's on their minds now. XD;

#84 Jackie Chandler

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Posted 15 April 2010 - 10:00 PM

Fuck yeah. Just got this e-mail back. :D

Dear Valued Customer,

Thank you for contacting GameStop.com.

We are issuing you a full refund for your order, please feel free to
keep the items we sent you. We apologize for any inconvenience this may
have caused.

If you have any other questions, please feel free to respond to this
email.

Best regards,
Tim
Customer Service Agent


Gamestop is winning best game retailer of the year on my end. ^_^

#85 Crunchewy

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Posted 15 April 2010 - 10:09 PM

I just got a response. They asked for my order number and promised a full refund like others are getting, with no need to return it. I sent a replay with the order number. Great final response Gamestop!

#86 Doomed

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Posted 15 April 2010 - 10:16 PM

Damnit.

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#87 Crunchewy

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Posted 15 April 2010 - 10:27 PM

FYI, the $20 one use coupon does NOT combine with the 25% and 10% off coupons, which is too bad, because if it did I would order RB2:SE and end up with the bundle I wanted for about the sane price. I might still buy it for $104 something+tax, but I wonder if it won't drop to $99.99 somewhere again anyway, and without tax. Hmm.

#88 songoku0987

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Posted 15 April 2010 - 10:33 PM

funny thing is that i won a used bundle for 25 bucks on ebay, gonna flip my rock band 2 on amazon for 18 bucks, so two bundles for the price of 10 bucks, plus i ordered smash hits and silencers for 6 bucks

#89 dmz5e

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Posted 15 April 2010 - 10:54 PM

I got the message about the full refund and keeping my order too. They mentioned a full refund for my entire order.. Does this mean that they'll even refund the price of the copy of MGS4 that I bought with it? Oh I can only hope..

#90 crazedracerguy

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Posted 15 April 2010 - 11:26 PM

Damn - turned into a pretty damn good deal. Good job, Gamestop...

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