Jump to content



Photo
- - - - -

Gamestop - Great CS lately


  • Please log in to reply
12 replies to this topic

#1 imacjenn

imacjenn

Posted 28 June 2010 - 06:47 PM

Since Gamestop seems to get more negative feedback than positive, I thought I'd share a two recent experiences with their CS.

First, I had ordered a game that should have had 2-day shipping and it shipped regularly. I emailed them and asked if they could upgrade my next order to 2-day shipping instead and they readily agreed. However, it also ended up getting sent via regular 5-day shipping. When I emailed them about it, they gave me an immediate $20 refund to my credit card. Woot!

Second....my hard drive crashed last week and I lost pretty much everything - including my email, which included my two recent coupon codes from RDR and SMG2 preorders for $10 and $20 off. I emailed Gamestop yesterday and briefly explained my situation and asked if they could resend the codes. Honestly, I wasn't expecting them to be able to resend the codes but I thought it couldn't hurt to ask. Today, they sent me an email with two new $10 and $20 off codes. yay :)

#2 5of9

5of9

    Resistance is Futile

  • CAGiversary!

Posted 28 June 2010 - 06:56 PM

I think they get a bad rep too. I almost jumped on a new elite about 1 month ago and the clerk talked me out of it saying "all your paying for is a bigger hard drive". glad i waited and because the new slim came out soon after.

Posted Image

#3 CaptainJoel

CaptainJoel

    Captain fuckin' Marvel

  • CAGiversary!

Posted 28 June 2010 - 07:03 PM

I think you just got a good CS rep, I stayed on the phone with them for two hours yesterday because they keep cancelling orders of mine.

#4 Scorch

Scorch

    CAGiversary!

  • CAGiversary!

Posted 28 June 2010 - 07:08 PM

since when is email stored on your hard drive?

#5 infiniteHorizon

infiniteHorizon

Posted 28 June 2010 - 07:25 PM

since when is email stored on your hard drive?


this....

#6 dannyox718

dannyox718

    CAGiversary!

  • CAGiversary!

Posted 28 June 2010 - 07:26 PM

since when is email stored on your hard drive?


FYI not all email accounts are handled via the web. Many people use separate email clients such as Outlook or Thunderbird.

#7 jab1235

jab1235

    CAGiversary!

  • CAGiversary!

Posted 28 June 2010 - 08:26 PM

FYI not all email accounts are handled via the web. Many people use separate email clients such as Outlook or Thunderbird.

yea all the emails i had were deleted when mine was erased.

#8 ninja dog

ninja dog

    Shoto Guilt

  • CAGiversary!

Posted 28 June 2010 - 08:36 PM

since when is email stored on your hard drive?




since outlook came out 50 years ago...

#9 imacjenn

imacjenn

Posted 28 June 2010 - 10:10 PM

I think you just got a good CS rep, I stayed on the phone with them for two hours yesterday because they keep cancelling orders of mine.


yeah, perhaps I got 2 good reps in a row. They've always been pretty accommodating, then again, I've never jumped on any of the "code mistakes" on their website that so CAGers seem to get in on :-P

#10 dannyox718

dannyox718

    CAGiversary!

  • CAGiversary!

Posted 29 June 2010 - 04:23 PM

I've also had very good experience with CS so far. GS once screwed up with updating my address and sent my games to the wrong place. I had to hold for a bit while (~5-10 min) but they were able to ship another copy without much hassle to the right address.

#11 MasterSun1

MasterSun1

    Already Guilty

  • CAGiversary!

Posted 29 June 2010 - 05:45 PM

I've emailed them twice about refunding me the tax amount charged on online orders that I paid with credit and they complied by sending my 2 gift cards each with the correct tax amounts for my purchases.

#12 david12795

david12795

    CAGiversary!

  • CAGiversary!

Posted 01 July 2010 - 02:56 AM

they have done everything i requested like op, well except my hard drive didn't crash :p

They accidentally refunded me extra money because i told them that my coupon didn't work and they said they'll adjust it to my account and behold, i thought they didn't so i went ahead and returned it. lol. then 2 days later, i get the money including the game i returned.
Tradelist
Super Smash Bros. Brawl FC: 5155-4755-9214



#13 mrniceguy8

mrniceguy8

Posted 01 July 2010 - 08:59 PM

Oh, they give refunds when charging tax on orders paid with credit? (In my state, tax isn't charged) Time to send off an email.