Wow - I didn't know there was a "new" option. That is interesting as places like GS won't even take things still shrink-wrapped... Is that in place for games, too, now? I think I sent a sealed game in a few days back.
I did my trade-in for the 6 BD titles on either the evening of the 28th or the morning of the 29th, and it was only "Like New" and "Good" at that point for conditions, no "New". I can only guess it showed up sometime between the 29th and the 4th, which is from shipment to receipt. The items I sent them were opened and never played, so they certainly fit the "Like New" category, as they were only missing the shrinkwrap that would classify them as "New". The TIVs I had for my "Like New" items are now the TIVs for "New" and the "Like New" TIVs are a bit less as follows:
"New" / "Like New":
$11 / $9.70 (Walking Dead S1)
$5.15 / $1.05 (State Of Play (non-combo))
$5.15 / $4.20 (American Gangster (non-combo))
$8.85 / $5.25 (Chronicles Of Narnia: Voyage Of The Dawn Treader (BD / DVD / DC))
$5.50 / $2.10 (Serenity (non-combo))
$9.00 / $4.20 (Ice Age: Dawn Of The Dinosaurs (BD / DVD / DC))
Had they done the condition correctly, they would have passed as "Like New" without any issue and I wouldn't have a problem. Since the TIVs I had are now at the "New" levels, they must have assumed they were "New". Since they lacked shrinkwrap, they were rejected as "New", and I never accept a lesser amount for my trade-ins, they were sent back.
Games are still showing "Good" and "Acceptable", so that hasn't changed.
Got my "incorrect condition" (non-original wrapping) dvd and dvd set back. The dvd set used a single hub to hold 5 dvds and all of them were rattling around. Surprisingly none of them were scratched. I noticed a chip on the outside of the case and somehow the middle tab that's used to hold inserts on the inside broke off. So they had the pleasure of opening the set, somehow damaged the inside of the case (I'll give that the outside could have been during shipment but I didn't find the chipped part inside the bubble envelope) AND rejected it because of the wrapping. As for the dvd, it wasn't even opened (still had the y flap wrapping and security stickers on the top and bottom), can't come up with a reasonable explanation for that one. This one dropped from $1.05 to $1.00 but I might not bother attempting to trade it in again.
Those two items were part of a trade in that included another new dvd that was accepted. I'll still use the trade in program because it's the best option for me but I get a bit bummed out when things like this happen. I just wish there was an option for the person reviewing each trade to go into more detail on why things are rejected.
I'm hoping my stuff comes back in the same condition I sent them in, and if not, then I'm going to be even more irritated with how it was being handled.
My items were packed perfectly to survive the trip and I'm betting they'll be tossed in a bubble mailer or some other piss-poor packaging on the way back. I've only had one item rejected previously from any trade, and it was accepted on the second time I submitted it. We'll see what happens when I get my items back.