Posted 09 June 2011 - 08:42 PM
I had a really bad experience with this a few weeks a go when I noticed the $14.99 price. Out of the 6 or so K-Marts within an hours~ drive from here, only one had it listed in stock on the website. I chose the pick-up in store option, paid for it, and waited for the confirmation e-mail. The order said it should be sent within a couple hours.
Well, the next day at 4:00 PM I still hadn't received the e-mail, so I called them and asked what was going on. Their response? "Oh, you wanted the... 'orange box'? Yeah, we couldn't find it." I wanted to ask "so were you planning to let me know that?!" but I didn't think it was worth arguing... She told me to go online and cancel the order, which I'd already tried; the store has to cancel it. I told her that and she fixed it for me.
Needless to say, I was very disappointed :( It was only an hour away and I was willing to drive, figured I'd check a few stores around there for other deals I may not have in my town. Oh well.
Moral of the Story: Don't believe online inventories. Always call first. I've learned that the hard way.