Oh no, you didn't get on me at all. I agree with you that chargebacks are for very specific, peculiar situations. I guess I just thought of it as a final resort but am a bit impatient.
I hope they can do the partial refund/trade-in exchange. I don't know much about their customer service or its reputation. They have a phone number [+44 (0) 330 500 1515] but since I'm in the US I'm not sure if I can call without getting charged for it.
I wouldn't get too worried. As a final resort you could always work it out with your CC. From my experience most CC companies would probably just give you a courtesy credit for an amount like this. Overseas stores usually take a bit longer, but at least gamersgate has always resolved every issue. Keep us updated as I think everyone is curious as to how GMG handles CS issues. I do know that on occasion there is a rep on the site who would PM people with issues.
Here is a handy guide on chargebacks written for consumers as provided by the state of California:
If you believe the merchant has made a billing error and they wont resolve it within a fair time period, then I think you have nothing to apologize for getting your money back. I think it is odd folks are so quick to side with the merchant on a forum titled Cheap Ass Gamer. Especially on a non-Amazon PCDD thread
And it is crazy that GMG doesnt offer a US CSR number. The money they would save on chargebacks would probably pay for the minimal expense of having a US number that would forward all their calls over VOIP to wherever they run their customer service. So definitely dont feel bad.
Did you actually read that article?
"The types of "billing errors"
- Charges you did not authorize;
- Charges for undelivered goods or services;
- Charges for goods or services different from what was represented or of the wrong quantity;
- Charges for goods that were not timely delivered"
This doesn't clearly fall in either of those categories. At most there is an issue with the amount authorized. I don't think that list is exhaustive at all but it's also not the best article to support your point.
No one is siding with the merchant here. I was just pointing out that he does have time to try to resolve it with the merchant before jumping to a chargeback. And no one is blaming anyone, but there does exist the possibility he just got confused during the checkout process. I have before with GMG because they have a weird checkout system and I've had to go back re-do transactions when I notice my credit is not applying on the final confirmations screen. In the end it's GMG's fault for not having the best checkout system, but as a consumer you also have the responsibility to make a good faith effort to work things out with the merchant.