Unfortunately that's what "New" books are these days.
Have you guys been in a Barnes and Noble recently? It's an f-ing library. Brand new books are trashed with all sorts of damage to them because people treat the store like a library and don't give a
. I honestly don't know how B&N expects to sell those books at cover price, but there hasn't been anything I've wanted bad enough in damaged shape to ask for a manager's discount or something.
Point is - I'm sure Hastings aren't so different. Especially with graphic novels, which is where I see a ton of people and KIDS using that section as a library.
I'm not saying that justifies Hastings sending you something that doesn't look brand new, but that's just the reality of "new" books in bookstores these days. Short of a used but well maintained copy appearing in Hastings inventory during a 3 for $21 or 5 for $25 sale, you're likely not going to get any kind of copy of those Walking Dead Compendiums for under ~$10 shipped.
Fortunately all of my $10 TPBs arrived today in pretty-much-new shape. A bunch came in a giant box that had paper padding and all was well. One arrived in a cardboard foldover, sort of like the ones Amazon use. That one basically had a creased corner, but it wasn't a huge deal.
All in all, that was a success and now I have a ton of phone book sized graphic novels to read... at some point in my life.