BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!
GoHastings.Com Promotional Deals and Codes
Check your email for individualized loyalty coupon codes for 40% Off Used DVDs (no Previously Viewed, no Blu-ray)
More Promotions May Be Available: Full List Of Coupon Codes
Frequently Asked Questions (FAQ)
Please read me before posting a question!
Click the "Show Spoiler" button below to see the FAQ
Question: What is Hastings / GoHastings.Com?
Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.
Question: Where can I find clearance video games and other clearance items?
Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.
When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.
You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.
Question: Do used and previously viewed video games come complete with the original case and manual?
Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.
Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Question: What condition do "used" and "previously viewed" discs come in?
Question: Are New condition games factory sealed or gutted and re-sealed?
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Question: How much is shipping per item?
CDs, DVDs and Blu-rays ship for $1.29 per item.
Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.
Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.
Full shipping information, including expedited shipping prices, can be found HERE.
Occasionally, GoHastings.Com offers free or reduced shipping promotions.
Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.
Question: How long does it take GoHastings.Com to ship my order?
Order processed within 48 Hours
Shipping time is 3-10 Days
Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days
Question: What service does GoHastings.Com use to ship items?
Question: Will GoHastings.Com give me a tracking number for each shipment?
Question: What will GoHastings.Com ship my items in?
Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.
Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.
Remember, stock and prices fluctuate constantly and may not be the same by the next sale.
The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less
96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off
Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off
Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.
Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Question: What time do promotions normally begin / end?
Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Question: Something went wrong with my order. How do I contact customer service?
Question: Should I call or email customer service?
Question: What is GoHastings.Com return policy?
All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:
Shipping and handling charges are not refundable.
- All new items are in original unopened packaging.
- Return of product is within 30 days of shipping date.
- Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
- Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.
Question: Does GoHastings.Com collect sales tax?
Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:
- New Mexico
Question: Where are Hastings brick and mortar retail stores located?
Question: Are the online prices the same in store? Are the online specials valid in store?
Question: Are the brick and mortar retail location advertisements valid online?
Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330
PM the GoHastings Representative on CAG: gohastings (John)
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102
Comments to the President:
John Marmaduke, President & CEO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350
GoHastings.Com / Hastings Entertainment Online Information
Retail Store Weekly Ad: http://www.gohasting...ageName=StoreAd
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