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#8371 Gamer SDP

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Posted 31 December 2011 - 05:44 AM

anyone think these closings will affect Josh and his team from sending out GCs if there are problems? Mark told me I'd get a GC sent when I buy 4000 MSP card due to there being none during MW3 week; I finally picked up cards and emailed back few days ago.

#8372 harveyiscool

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Posted 31 December 2011 - 06:06 AM

I would be confident to say the closings shouldn't affect you receiving your gift card.

#8373 DPsycho

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Posted 31 December 2011 - 06:15 AM

You must have missed the many posts back in late spring/summer (can't remember exactly). But it is true, they are dying off...


In all seriousness, I've been following the KMart threads for the past thirteen months, and the only person who ever tore into people unnecessarily for criticizing KMart was Altanis. However, he was always doing it just to provoke arguments with everyone and anyone, not out of fandom.

If you're talking about the people who took arms against you, that had everything to do with being against hoarding and flipping, not KMart idolatry.

Like I said before, people have long suggested that their own posts would incite some kind of backlash from some apparent pack of chain guardians, but those preemptive defenses always went unchallenged. Amusing, really.

If anything, there are people in this thread who profess that Josh can do no wrong, but pretty much everyone agrees that KMart as a whole has serious issues.

#8374 harveyiscool

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Posted 31 December 2011 - 06:28 AM

I would dispute that, but that is all good. For a while, whenever someone came here and asked a question, and the po-po deemed it dumb or repetitive, the select few would go off. As for me, I could care less, which is why I constantly responded to each of them as a couple were even sending me private messages.

Back at those times, bringing up a negative comment against Kmart was a big no-no, such as when the entire argument started when I suggested that it would be a good idea for a Fortune 500 company to have a replacement/backup person be able to handle the coupons/deals when the main person goes out on an extended leave. Bad idea apparently. Kmart could do no wrong then. Only in the past couple months the serious issues are coming to light without resistance.

#8375 animalspinners

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Posted 31 December 2011 - 10:45 AM

Shop Your Way and other promos have been welcome Band-Aids, but on broken bones. I think the minimum remodel needs new floors, new music, a fresh scent (yes, some chains do scent their stores, and I find it works well on me), and new crisp LED Kmart signage. The new Kmart carts (especially the little ones) have been very nice in the stores that got them. Some of the parking lots are in awful shape, and perhaps could just be sealed for a slight improvement.

Train the employees and reward them for the best performance (not by warranties sold, but customers made happy)...and put all the managers under review. If lots of customer service issues about stores come in, give the managers the boot. The acceptance of a poor customer experience among the chain is a huge reason for where Kmart / Sears is today.


Unfortunately though, none of this can happen. K-Mart didn't even make enough money this holiday season to the point where it has to close 100 - 120 stores; there is no way they could afford a remodel of every single store and a retraining of all employees.

The only way this could happen was if they shut down about half their stores, used that money to re-do the remaining half and really focused on making a comeback.

I honestly do think this is the beginning of the end. K-Mart needs to turn their image around, but they really can't do that without money, which they aren't getting. Even if each employee acted extremely nice, the stores for the most part are still rundown as hell and outside of the gaming department, K-Mart has some high prices and not so great deals on everything else.

#8376 IAmTheCheapestGamer

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Posted 31 December 2011 - 11:07 AM

Congrats on beating IATCG, lude21 and the Scranton/Wilkes-Barre brain trust to the punch. You win this round.

:cry:I'm touched to be recognized for trying to call out for a return to the way things were. What was so wrong about how clearance was handled 5-6 years ago? At least merchandise was moving then. Now it sits and collects dust(literally).

Maybe Kmart can take a page from Best Buy and eliminate a good chunk of their old stock for $5-10 or so in one big push like they did before Christmas and are still doing now with their deal(s) of the day. At least then they'd have some room in the game cases for newer games and not have to relegate those to the bottom shelves.

hahaha. The people still complaining about the clearance deals make me laugh.

The chain existed and survived through the first rounds of store closings and the bankruptcy before Kmart/Sears 'merged'. During that time there were their usual sales on games and accessories and there was the normal clearance pricing schedule to eliminate old/stagnant stock.

It kept me coming back to buy more and more every month and if the Shop Your Way Rewards program were actually around back then(2004-2005), then I probably would've been a silver or higher member because I was buying THAT much stuff.

But when items that have already been cleared out at other chains for much cheaper are still $49.99-59.99 at Kmart/Sears you just gotta laugh and shake your head. No wonder they're in the crapper again. Then again having rude/ignorant/lazy employees and stores that haven't been updated since the 70's(when many of them were first built) doesn't help either.

If anything, the chain should be looking to eliminate the top people in the company instead of closing stores. God knows their compensation packages alone could probably add more money back to their bottom line.

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#8377 ddeeaallzz

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Posted 31 December 2011 - 11:12 AM

Call me Kmart Police, but I don't see how anyone could see the old Kmart Clearance strategy as viable for the chain...Kmart was bleeding huge losses doing this. Sure hunting for games that were suddenly a few bucks was fun, but in all honesty, I rarely could find any before the flippers in the area cleared them all out anyway.

The new clearance strategy makes perfect sense, and I'm able to pay a little more, but actually get the games I want at a great clearance price. If I'm not happy with that price, I wait. I've seen games I want slowly clearanced to 29.99...then to 19.99, then to 14.99 this year, which was finally my bite point. Will they make it to $9.99 or $4.99? Possibly, but the risk of losing them to flippers or other customers isn't worth it.

Josh (SHC Gamer) coming to CAG was expected to be bad. But in reality, it has been nothing but good. He has brought amazing deals catered to us, which is about the coolest thing I've ever seen a chain do. I have saved far more on new releases than I ever would have picking up the $3 clearance games, etc.

Kudos to Josh and Kmart, and I hope the chain somehow miraculously pulls a 360 in 2012. Again though, I really don't think Kmart can go on without updating the stores and promoting those changes to customers. No one wants to shop in a run-down environment with poor in-store CS unless the prices are significantly less than the competition.

That's the only reason I'm shopping Kmart with the gaming deals. Everything else in the store can be had elsewhere cheaper AND in clean, modern stores with good CS. Josh has tried to help every single customer here, but there's no way that 1 person can save a whole decayed chain. I wish nothing but the best for him for trying so hard though.

#8378 ddeeaallzz

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Posted 31 December 2011 - 11:30 AM

Unfortunately though, none of this can happen. K-Mart didn't even make enough money this holiday season to the point where it has to close 100 - 120 stores; there is no way they could afford a remodel of every single store and a retraining of all employees.

The only way this could happen was if they shut down about half their stores, used that money to re-do the remaining half and really focused on making a comeback.

I honestly do think this is the beginning of the end. K-Mart needs to turn their image around, but they really can't do that without money, which they aren't getting. Even if each employee acted extremely nice, the stores for the most part are still rundown as hell and outside of the gaming department, K-Mart has some high prices and not so great deals on everything else.


Couldn't agree with you more. It's a terrible situation to be in; Kmart/Sears is so far into decay/neglect that it's next to impossible to fix themselves without a huge cash reserve.

My thoughts are yours. They're going to have to shutter more stores and invest the assets into the stronger stores to try for a comeback, or they will be history in the future. If they catch on with the comeback, they can start expanding again. It's going to take something brilliant though to win customers back from Walmart, Costco, Target, and all the online retailers.

#8379 IAmTheCheapestGamer

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Posted 31 December 2011 - 11:34 AM

Call me Kmart Police, but I don't see how anyone could see the old Kmart Clearance strategy as viable for the chain...Kmart was bleeding huge losses doing this. Sure hunting for games that were suddenly a few bucks was fun, but in all honesty, I rarely could find any before the flippers in the area cleared them all out anyway.

The new clearance strategy makes perfect sense, and I'm able to pay a little more, but actually get the games I want at a great clearance price. If I'm not happy with that price, I wait. I've seen games I want slowly clearanced to 29.99...then to 19.99, then to 14.99 this year, which was finally my bite point. Will they make it to $9.99 or $4.99? Possibly, but the risk of losing them to flippers or other customers isn't worth it.

Actually I hooked up more than a few CAG's with the older clearance games they couldn't find at their stores. But I will admit that I had flipped a bunch of the old clearance titles as well. Not to mention at $1-5 each I just put them in my backlog to play sometime later on. At even $10-15 a game I want to play them right then and then trade/sell them to try and recoup my money spent.

Josh (SHC Gamer) coming to CAG was expected to be bad. But in reality, it has been nothing but good. He has brought amazing deals catered to us, which is about the coolest thing I've ever seen a chain do. I have saved far more on new releases than I ever would have picking up the $3 clearance games, etc.

These deals catered to some segments of CAG perhaps. But after becoming accustomed to getting games for super cheap for so long at a chain it leaves a bad taste in your mouth to have to pay MSRP(in cash no less) for one game in order to get a coupon for a discount off a later game. Not everybody wants to have to buy a constant stream of games JUST to get a discount on one they may want cheaper later on.

Kudos to Josh and Kmart, and I hope the chain somehow miraculously pulls a 360 in 2012. Again though, I really don't think Kmart can go on without updating the stores and promoting those changes to customers. No one wants to shop in a run-down environment with poor in-store CS unless the prices are significantly less than the competition.

Correct me if I'm wrong here, but if they made a 360* turnaround wouldn't they be in the same position they're in right now?;)

That's the only reason I'm shopping Kmart with the gaming deals. Everything else in the store can be had elsewhere cheaper AND in clean, modern stores with good CS. Josh has tried to help every single customer here, but there's no way that 1 person can save a whole decayed chain. I wish nothing but the best for him for trying so hard though.

I do still shop at Kmart, but only for the clothing and other clearance that has remained the same with the steady normally scheduled drops that electronics/gaming clearance used to see. You can't beat getting pairs of shoes for $10 a pair or pairs of shorts for $1-2 a pair.

I do also commend SHC-Gamer for trying like hell to get their gaming/electronics deals out there. But the thing is, aside from a lil blurb on the corner of ONE circular's one page I haven't seen a huge push to really advertise these deals to the whole of the general public.

If the general public actually knew they could save X amount on a future purchase by buying a certain amount of stuff at Kmart in an earlier transaction, then it might make a dent. But like I said, the only mention of KmartGamer deals was a lil corner of one page of a circular and that was MONTHS ago. No one outside of CAG and the other deal sites know about these deals.

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#8380 salty tbone

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Posted 31 December 2011 - 01:03 PM

:cry:I'm touched to be recognized for trying to call out for a return to the way things were.


Hey, sorry. You've contributed more to this site with both trades and penny guide threads than I ever will. It's just uncanny how often you've chimed in lamenting Kmart clearance the second someone asks about it. It's like you're an old man in a rocking chair eager to reminisce about a happier time. "Back in my day, we used to find seas of .97 copies of Viewtiful Joe from Ogdenville to North Haverbrook. It reminds me of the time I flipped 133 copies of Iridium Runners and was able to buy a ... "

I miss $5 copies of X-blades too. I also miss Circuit City clearance and will soon miss Blockbuster because the final two stores in my county are closing. Things change. I know that's not profound, but we have to move on.

I mean this all with respect. It's the price of celebrity to have anonymous jerks like me poke fun at you.
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#8381 Confucius

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Posted 31 December 2011 - 01:07 PM

It cracks me up Iaatcg that you that you think people like you are actually good for a company. You're a locust. ( and that's being kind). If the best and most profitable company in the world had a majority of customers like you, it would go out of businesss quickly.

Do what you do. That's fine. But dont delude yourself into thinking you do a company good. Or that catering, or even throwing any bones, to people like you is a good business strategy.

The old clearance strategy was simply not viable. If it would have continued, there still would be no $5 games today because the gaming section would have closed down already. This is why I laugh at the people who cry everytime Kmart clearance is mentioned.
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As for Harvey, he came on and started complaining about lack of deals cause SHC had a death in the family and couldnt wrangle deals while he was out. Meanwhile, we find out that he was only angry because he liked to buy up everything Kmart put on sale so he could stock his eBay store.

Now, I'm no fan of resellers but like I said, do what you do.

I, and other human beings, thought it was a bit callous to criticize someone who just lost a family member because you need to stock your eBay store.

That's the whole story for the newbs in this thread. Thats who Harvey is.

Edited by confoosious, 31 December 2011 - 01:20 PM.


#8382 harveyiscool

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Posted 31 December 2011 - 01:23 PM

The problem is, since you are the ultimate fan boy I am referring to, is that you have switched around my entire point and still lie about it. It obviously makes sense to anyone level-headed on my point. I never became angry that SHC "couldn't wrangle deals while he was out". I was upset that, for a very large corporation, no one else could step in and fill his shoes while he was out. For god's sake, take 8 months if you must, but the entire coupon/game deals should not come to a complete halt because one person is not there.

If that is callous and deriding to someone who just lost a family member, then you are deranged. I don't know how many times I have repeated this, but you constantly twist it around to make your stand stronger and diminish mine.

Then again, it doesn't really surprise me that no one else can step up and handle that after I am seeing 100-120 stores close and unlimited complaints.

#8383 Confucius

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Posted 31 December 2011 - 01:34 PM

I'm too sick this weekend to go through old posts. Seems to me a lot of people saw it the same way and it wasn't just me who stuck up for Josh and told you to go take a hike. So either a large number of people are lying or just you are.

But if that's how you remember it, then good for you.

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#8384 harveyiscool

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Posted 31 December 2011 - 01:40 PM

You and the couple others twisted it the way you described, simple as that. Since you live on CAG, which is beyond obvious since you are here while you are "sick", I'm sure you will do whatever it takes to go back and search for it. Problem is, you will not find my post as you describe, so good luck. I love updating my Kmart thread as I am "too sick" as well.

#8385 IAmTheCheapestGamer

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Posted 31 December 2011 - 01:41 PM

Hey, sorry. You've contributed more to this site with both trades and penny guide threads than I ever will. It's just uncanny how often you've chimed in lamenting Kmart clearance the second someone asks about it. It's like you're an old man in a rocking chair eager to reminisce about a happier time. "Back in my day, we used to find seas of .97 copies of Viewtiful Joe from Ogdenville to North Haverbrook. It reminds me of the time I flipped 133 copies of Iridium Runners and was able to buy a ... "

I miss $5 copies of X-blades too. I also miss Circuit City clearance and will soon miss Blockbuster because the final two stores in my county are closing. Things change. I know that's not profound, but we have to move on.

I mean this all with respect. It's the price of celebrity to have anonymous jerks like me poke fun at you.

You forgot the 'get off my lawn' with the cane waving at the neighborhood kids part.;)

But yeah, things change. Yet the more they change, the more they stay the same in some situations. Like I said earlier, SHC and crew need to get approval/fundage from the company to really market their department's sales and deals in a more aggressive manner to the soccer mom types who only equate Gamestop with gaming purchases.

Although the real way to help the company at large(as also said earlier) is to fire the idiots at the top who obviously haven't helped the chain if we're once again seeing store closures.

It cracks me up Iaatcg that you that you think people like you are actually good for a company. You're a locust. ( and that's being kind). If the best and most profitable company in the world had a majority of customers like you, it would go out of businesss quickly.

Do what you do. That's fine. But dont delude yourself into thinking you do a company good. Or that catering, or even throwing any bones, to people like you is a good business strategy.

The old clearance strategy was simply not viable. If it would have continued, there still would be no $5 games today because the gaming section would have closed down already. This is why I laugh at the people who cry everytime Kmart clearance is mentioned.

I never really said people like me are good or bad for a company. But you do have to admit that having old stock that most people who go to Kmart to look for games would overlook every single time collecting dust and taking up shelf space isn't good either.

As for the gaming section of Kmart closing down, I have a feeling that the whole chain will end up joining Circuit City and the rest soon enough. In order to get rid of a cancer, you have to cut out the affected parts, right? As I said above, it's fairly obvious that the people at the top are the problem and are mismanaging this chain into the ground.

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#8386 Maineavalanche

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Posted 31 December 2011 - 01:48 PM

The problem is, since you are the ultimate fan boy I am referring to, is that you have switched around my entire point and still lie about it. It obviously makes sense to anyone level-headed on my point. I never became angry that SHC "couldn't wrangle deals while he was out". I was upset that, for a very large corporation, no one else could step in and fill his shoes while he was out. For god's sake, take 8 months if you must, but the entire coupon/game deals should not come to a complete halt because one person is not there.

If that is callous and deriding to someone who just lost a family member, then you are deranged. I don't know how many times I have repeated this, but you constantly twist it around to make your stand stronger and diminish mine.

Then again, it doesn't really surprise me that no one else can step up and handle that after I am seeing 100-120 stores close and unlimited complaints.


In all fairness to your actual suggestion about having a backup person, most places with a specialized position such as Josh's do not have a backup person as that would require having an extra person on salary for I don't even want to guess how much money a year. I know if I go on vacation at work, there is simply no one there to do my job during that time because the place where I work can not afford to hire what is essentially a backup. It is an idealized idea that as we can now see in the light of recent events, was not feasible.

#8387 harveyiscool

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Posted 31 December 2011 - 02:03 PM

I agree with you Maineavalanche with the recent news that came out, but back then I didn't know this was coming. I still can't comprehend how a company with 1300 stores doesn't have a backup plan/person to know how to operate when the head guy goes out. It would seem to me that this would be how everything operates when the head of something goes out. That is why we have assistant managers, assistant coaches, assistant everything.

#8388 DPsycho

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Posted 31 December 2011 - 02:54 PM

Realistically, for Josh to have a backup person would require that he has said person sit in on every conversation he has, get to know every rep on personal terms as he does, and build the same rapport while coming to understand the intricacies of not just each publisher but each individual he talks to to learn what does and does not work. This is not to mention having an understanding of the current landscape of gamers and being able to make the call of what will and will not sell to shoppers of the chain. Only someone who's done this and exactly this would be able to step in for an unanticipated week and effectively set up a coupon for whatever the release was that time. (Probably a forgettable shooter, but I honestly can't recall.)

As said person's pay scale couldn't possibly be on par with Josh's, all the company would be doing is cultivating someone perfect for the equivalent position with one of KMart's rivals.

#8389 Midnight Express

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Posted 31 December 2011 - 03:22 PM

My prediction for the new year (2012) is that Josh will grow tired of SHC jerking him around and not letting him continue to build on the momentum he has built for Kmart - along with having learned the ends and outs of video gaming buying/selling will take a similar job with another company. As frustrating as it must be, he does not seem to have the full support of SHC, those making millions but who are not on the ground floor seeing what is actually going on or should be going on with the company.

My strategy for the company would be to cut non-profitable stores and update the remaining ones to focus on regaining an identity. I remember a few years ago, Kmart was in the process of updating their stores and going with a new logo along with a green color scheme, but I'm guess they ran out of money or somebody did not like it. I think Kmart needs to update their computer / inventory system, do away with price stickers and actually mark items on the shelves they belong, clean and modernize interior/exterior to make it a place people want to go instead of an afterthought, maybe a little training for the employees?, quit trying to be a jack of all trades (selling appliances, etc.) and focus on core items that will make a profit...I know these ideas take lots of money and it seems the company does not have it but they will continue to go down if they do not invest in some capitol for needed updating.

Edited by Midnight Express, 31 December 2011 - 03:46 PM.


#8390 harveyiscool

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Posted 31 December 2011 - 03:34 PM

Realistically, for Josh to have a backup person would require that he has said person sit in on every conversation he has, get to know every rep on personal terms as he does, and build the same rapport while coming to understand the intricacies of not just each publisher but each individual he talks to to learn what does and does not work. This is not to mention having an understanding of the current landscape of gamers and being able to make the call of what will and will not sell to shoppers of the chain. Only someone who's done this and exactly this would be able to step in for an unanticipated week and effectively set up a coupon for whatever the release was that time. (Probably a forgettable shooter, but I honestly can't recall.)

As said person's pay scale couldn't possibly be on par with Josh's, all the company would be doing is cultivating someone perfect for the equivalent position with one of KMart's rivals.


All these are good points and I understand them. I don't think it was a week, more like a month, which goes to my point about a lengthy or permanent change, not just a week here or there. I just can't imagine that within the world's 3rd largest discount store chain, they would throw all of their eggs in one basket, in the case that the main guy would take a job for another company, quit, etc...I would compare what you are talking to something like a general manager in sports. They are the ones who constantly talk to players agents, other teams gm's, owners, etc...What happens when they get fired or leave for another team. The assistant GM either takes over or another is hired, but I can guarantee the assistant has all of those contacts, or has been in on a few of those conference calls, etc...

Maybe I am not in a realistic world, but I believe that is what assistants do. They don't get paid nearly as much as the main guy, are normally younger or less experienced, and are in that position so they can someday strive to become what their boss is or be put into that position in an emergency situation.

Oh well, right now all I am hoping for is that the deals continue, they try and stay competitive on major releases with competition, and Kmart doesn't keep closing more stores. I don't know how that is going to happen, but we shall see.

#8391 LordVila

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Posted 31 December 2011 - 08:56 PM

I think this quote sums up a lot of peoples complaints with the K-Mart experience:

"We believe that one of the primary issues is that the company has underinvested in its stores base, especially when compared with its peers," S&P said in a statement.
Credit Suisse Analyst Gary Balter has criticized Sears Holdings' investments in its stores.
In a report issued Tuesday, Balter said the company "effectively ask(s) customers to pay for a poorer shopping environment than available at competitors and online."
USA Today

I think some low cost methods to improve the appearance of stores would be to put in brighter lights, de-clutter the aisles, get less crap merchandise.

I've noticed some people have mentioned putting in new floor tile which is a good idea but several of the older stores have asbestos floor tile/mastic (I have conducted several asbestos surveys in shutdown K-Mart locations) which makes it a bit more tricky of a situation. You can place the tile over it but it ends up looking like crap since it is harder to level it. To remove the tile would cost a fair chunk of money plus you would have the logistical issues of removing it without shutting down the store for an extended period of time.

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#8392 DarthWoo

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Posted 31 December 2011 - 09:18 PM

I think this quote sums up a lot of peoples complaints with the K-Mart experience:

"We believe that one of the primary issues is that the company has underinvested in its stores base, especially when compared with its peers," S&P said in a statement.
Credit Suisse Analyst Gary Balter has criticized Sears Holdings' investments in its stores.
In a report issued Tuesday, Balter said the company "effectively ask(s) customers to pay for a poorer shopping environment than available at competitors and online."
USA Today

I think some low cost methods to improve the appearance of stores would be to put in brighter lights, de-clutter the aisles, get less crap merchandise.

I've noticed some people have mentioned putting in new floor tile which is a good idea but several of the older stores have asbestos floor tile/mastic (I have conducted several asbestos surveys in shutdown K-Mart locations) which makes it a bit more tricky of a situation. You can place the tile over it but it ends up looking like crap since it is harder to level it. To remove the tile would cost a fair chunk of money plus you would have the logistical issues of removing it without shutting down the store for an extended period of time.


I believe that I'd heard somewhere that the full remodeling treatment that a nearby store got cost in the range of nearly a million dollars. That didn't include tearing out the floor and replacing it, but did pretty much mean nearly every existing counter was replaced, the walls repainted and new huge signs being mounted to them, and of course the full appliance section being installed. This was pretty much done while the store was still open, with the crew working on one or two areas at a time while that area's merchandise was put in some temporary location, then all of it shifted back once the area was complete and then the next area's stuff moved, and so on. The major fixture installations were done overnight though. I remember seeing some rather shoddy and possibly dangerous improvisations made to shelves that happened to fall in the middle of a support column. I haven't been out that way in a long time so I don't know how much good it did for them, but it was an already well-performing store with not nearly as much competition as the more local stores. I don't know how much the other execs in Hoffman Estates are making, but when you can find over $5 million to funnel to the interim CEO for one years' "work" instead of maybe doing some lighter modernization in a some more stores, that says a lot about where priorities lay.

#8393 Vinny

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Posted 01 January 2012 - 12:51 AM

I think I'm officially done with Kmart.

I went back today to use my second Skyward Sword coupon to pick up a $20 PSN card because it should work as it's a completely different transaction this time. They were out out the $20 PSN cards so I picked up Super Mario Land 3DS. Going through checkout, the lady scanned the coupon and said it was rejected because this offer was already used. I explained to her that I bought two copies Skyward Sword (one for my brother, one for me) and that's why I got two coupons and that I used one yesterday and they each had different barcodes. She said the offer is limited to one per account, after which I asked her then why I got two when I made my purchase? She said sorry and that it was beyond her control.

I didn't wanna escalate it to the manager because she was polite through the process and explained things well, but I think I've had enough. I've defend this place for a while but they really are falling apart in regards to policies...

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#8394 jmillion

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Posted 01 January 2012 - 02:01 AM

hate to see stores closing. glad to see no NY store closures.. yet. hopefully not.
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#8395 Donut2922

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    Read the OP!

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Posted 01 January 2012 - 02:17 AM

The problem is, since you are the ultimate fan boy I am referring to, is that you have switched around my entire point and still lie about it. It obviously makes sense to anyone level-headed on my point. I never became angry that SHC "couldn't wrangle deals while he was out". I was upset that, for a very large corporation, no one else could step in and fill his shoes while he was out. For god's sake, take 8 months if you must, but the entire coupon/game deals should not come to a complete halt because one person is not there.

If that is callous and deriding to someone who just lost a family member, then you are deranged. I don't know how many times I have repeated this, but you constantly twist it around to make your stand stronger and diminish mine.

Then again, it doesn't really surprise me that no one else can step up and handle that after I am seeing 100-120 stores close and unlimited complaints.


I agree with you that ideally any company should have a backup person or at least some plan in place but the reality is that it simply doesn't happen as often as it should.

The sentiment against you may have just been influenced or confused by the bias of this board against resellers in general.

#8396 bobphone

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    So what if I'm a gay man?

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Posted 01 January 2012 - 02:29 AM

Did the Mario 3D Land coupons expire yet? I like how that's the ONE coupon that didn't get e-mailed to me with my receipt. I figure I'll dig around for it if it's still active.

#8397 SPVietBoy

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Posted 01 January 2012 - 03:11 AM

I think I'm officially done with Kmart.

I went back today to use my second Skyward Sword coupon to pick up a $20 PSN card because it should work as it's a completely different transaction this time. They were out out the $20 PSN cards so I picked up Super Mario Land 3DS. Going through checkout, the lady scanned the coupon and said it was rejected because this offer was already used. I explained to her that I bought two copies Skyward Sword (one for my brother, one for me) and that's why I got two coupons and that I used one yesterday and they each had different barcodes. She said the offer is limited to one per account, after which I asked her then why I got two when I made my purchase? She said sorry and that it was beyond her control.

I didn't wanna escalate it to the manager because she was polite through the process and explained things well, but I think I've had enough. I've defend this place for a while but they really are falling apart in regards to policies...


I've heard this happening before, and it's typically because that coupon's already been used. Since you already tried to use both, perhaps the cashier handed back to you the one that was already used and threw away the one that scanned but was rejected.

#8398 SHC-Gamer

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Posted 01 January 2012 - 03:44 AM

I agree with you that ideally any company should have a backup person or at least some plan in place but the reality is that it simply doesn't happen as often as it should.

The sentiment against you may have just been influenced or confused by the bias of this board against resellers in general.

There is no back up unfortunately, I am not sure what may happen on 2012 with Kmartgamer at this time to be honest. I've lost some key supporters this year that helped me build this whole thing up......just me now.

#8399 SHC-Gamer

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    Kmart/Sears Official Rep

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Posted 01 January 2012 - 03:47 AM

I think this quote sums up a lot of peoples complaints with the K-Mart experience:

"We believe that one of the primary issues is that the company has underinvested in its stores base, especially when compared with its peers," S&P said in a statement.
Credit Suisse Analyst Gary Balter has criticized Sears Holdings' investments in its stores.
In a report issued Tuesday, Balter said the company "effectively ask(s) customers to pay for a poorer shopping environment than available at competitors and online."
USA Today

I think some low cost methods to improve the appearance of stores would be to put in brighter lights, de-clutter the aisles, get less crap merchandise.

I've noticed some people have mentioned putting in new floor tile which is a good idea but several of the older stores have asbestos floor tile/mastic (I have conducted several asbestos surveys in shutdown K-Mart locations) which makes it a bit more tricky of a situation. You can place the tile over it but it ends up looking like crap since it is harder to level it. To remove the tile would cost a fair chunk of money plus you would have the logistical issues of removing it without shutting down the store for an extended period of time.

I could not agree more, can't tell you how many presentations I made trying to remodel the gaming department......

#8400 SHC-Gamer

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Posted 01 January 2012 - 03:50 AM

My prediction for the new year (2012) is that Josh will grow tired of SHC jerking him around and not letting him continue to build on the momentum he has built for Kmart - along with having learned the ends and outs of video gaming buying/selling will take a similar job with another company. As frustrating as it must be, he does not seem to have the full support of SHC, those making millions but who are not on the ground floor seeing what is actually going on or should be going on with the company.

My strategy for the company would be to cut non-profitable stores and update the remaining ones to focus on regaining an identity. I remember a few years ago, Kmart was in the process of updating their stores and going with a new logo along with a green color scheme, but I'm guess they ran out of money or somebody did not like it. I think Kmart needs to update their computer / inventory system, do away with price stickers and actually mark items on the shelves they belong, clean and modernize interior/exterior to make it a place people want to go instead of an afterthought, maybe a little training for the employees?, quit trying to be a jack of all trades (selling appliances, etc.) and focus on core items that will make a profit...I know these ideas take lots of money and it seems the company does not have it but they will continue to go down if they do not invest in some capitol for needed updating.

I'll be making a decision very soon, hopefully everyone will still be cool with me posting just as a gamer looking for deals and not making them.