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OT - Amazon closed my account for being a CAG


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#1 Ratchet & CAG

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Posted 21 October 2011 - 07:58 PM

OT - Sorry not sure where to post this, feel free to move this to another forum if needed thanks.

So last month, I realized I couldn't log back in to Amazon, even after resetting my password, etc. I called Amazon CS and they said maybe it's a credit card issue which I thought was weird because it's the same credit card I've used there since I joined in 2004. I called my credit card company, nothing unusual. I later found out, that's the typical generic Amazon CS statement for people who get their accounts closed.

Last week a good 3 weeks after I couldn't log into my account, I got an email from Amazon saying my account has been closed. The reason they gave was too many "incidents".

Hello from Amazon.com.

A careful review of your account indicates you've experienced an extraordinary number of incidents with your orders and corresponding shipments.

In the normal course of business, the occasional problem is inevitable. The rate at which such problems have occurred on your account is extraordinary, however, and cannot continue. Effective immediately, your Amazon.com account is closed and you are no longer able to shop in our store.

Please know that any accounts related to yours have also been closed. If you were to open a new account, the same will result and it will also be closed. In the event that you attempt to do so, we will not accept the return of any additional orders, nor will we issue further refunds in connection with any future orders. We appreciate your cooperation in refraining from using our web site.

If you require additional assistance, or have any concerns, feel free to contact us directly at account-appeals@amazon.com.

Please do not contact regular Customer Service again, as they will no longer be able to assist you.


Regards,

Account Specialist
Amazon.com
http://www.amazon.com

Apparently that's a generic statement Amazon sends to people whose account was closed.

But what the hell were these "incidents"?

Searching for answers I came across others who got their Amazon accounts closed too from varying reasons that included getting too many discounts, returns, shipping too many items as gifts, and even not buying from them for long periods of time, etc.

http://archive.slick...ad.php?t=908910

In my case, it was because I received too many discounts basically in the last 4-5 weeks leading to my account being closed.

Here are my last posts on CAG too along with the descriptions; basically in between August - September, I complained to Amazon CS that Amazon never gave me the promised advertised deals:

1) Sucker Punch - Amazon misadvertised the right set, using a customer uploaded pic that says BR+DVD+DC, but really only shipped the BR copy. Result = Offered me a $5 credit.

http://www.cheapassg...t=301660&page=3

2) Motorolla Smartphone - Amazon wouldn't allow me to cancel an order I placed a week before, because the price of the Smartphone I bought had gone down $17. Result = Offered me a $17 credit.

http://www.cheapassg...227#post8790227

3) Deus Ex Human Evolution - I basically pre-ordered this months before release for $10 credit. Amazon changed their pre-order credit to $20 in August, but when the item was shipped out to me, I only received $10, negating their price pre-order guarantee. Result = Offered me a $10 credit.

http://www.cheapassg...777#post8785777

4) Foldable Table "with Bag" - (Okay this isn't in CAG) but basically the title was Foldable Table, but the description says "with Bag" and yet I was just shipped the table. They said the Bag was a limited time offer. True, but I showed them the link that description still says "with Bag" (they forgot to take it off) btw the bag was selling for about $20 by itself. Result = Offered me a $15 refund (not credit - fine with me).


As mentioned I got a total of $47 in credits/refund applied to my Amazon account after bringing these issues up with Amazon.

Cool, I'm happy right?

Well, a couple of days later, I find out that I couldn't log back into Amazon, which later received an email saying my accounts are closed.

Worst is that the $32 credit they issued me, are all lost with the account.

Tip: If given the chance, it's best if you could ask for a refund rather than a credit.

To add insult to injury, my wife's Amazon account which she's had since 2008 and is totally separate from my account has been closed too. No warning, no emails, nothing. All my wife does is just buy books from the Oprah club to read like every other month or so.

Really Amazon? Just because my wife has my same last name and same billing address you close her account too?

So basically Amazon closed my 2004 account, and my wife's 2008 account just because of $47 refund/credit they issued me in a span of a month. While the tens of thousands of $$$ we, specifically I, spent in the course of 7 years from TV's, Computers, to even Refrigerators, and Lawn Chairs don't mean anything.

Nothing I can do about it, since Amazon reserves the right not to do business with anyone once you agree to register an account with them.

Anyway, hope you guys never gets shafted like we did. Just wanted to share this experience. Best to you guys all. Happy shopping.

#2 Chief Keef

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Posted 21 October 2011 - 08:02 PM

That's a fail on Amazon's behalf. If they can't comply with their deals than they shouldn't have a store.

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#3 Hydro2Oxide

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Posted 21 October 2011 - 08:02 PM

Deal discussion is probably a better forum, but whatever.

Have you tried calling? Companies seem to give the cold shoulder via email, but generally are more flexible over the phone. At least, in my experience.

#4 TheBomb69

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Posted 21 October 2011 - 08:03 PM

This is an April's Fool joke right?

#5 zeronotyethero

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Posted 21 October 2011 - 08:04 PM

Let me ask you this; do you regularly complain about shipments coming in damaged when it actuality they are not. Do you complain about how you traded-in a game but it was not accepted for whatever reason and you then demand to be credited? If yes, then that's probably why.

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#6 ssjmichael

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Posted 21 October 2011 - 08:06 PM

Ouch, that's one of my worst fears. Amazon's ban is so harsh. I know some that try to nickle and dime Amazon's CSR's because they're so generous. I'm not saying that's the case here but for all those reading this, you need to be careful.

#7 ijustw1n

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Posted 21 October 2011 - 08:07 PM

That's freaking wild. I'm surprised it hasn't happened to me (I've bought 2 LCD tvs from them among other things) because I get discounts and even went to task on them
For a Madden preorder where they just stopped answering my emails.

I love the, don't come back part of the email. I don't like how they gave those concessions and then punished. If anything, just don't give the credit back.

#8 Joker2007

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Posted 21 October 2011 - 08:07 PM

At least he wrote OT in thread ;)


What does OT mean?

#9 ssjmichael

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Posted 21 October 2011 - 08:09 PM

off-topic

I don't think you can really say it's because you're a CAG, kind of a sensationalized title there

#10 Ratchet & CAG

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Posted 21 October 2011 - 08:10 PM

Let me ask you this; do you regularly complain about shipments coming in damaged when it actuality they are not. Do you complain about how you traded-in a game but it was not accepted for whatever reason and you then demand to be credited? If yes, then that's probably why.


No. Never traded in anything. Think I only received 1 damaged shipment that I complained about, but that was like 3-4 years ago. It was a microwave I remember. Ended up keeping the thing anyway. Never returned anything.

Deal discussion is probably a better forum, but whatever.

Have you tried calling? Companies seem to give the cold shoulder via email, but generally are more flexible over the phone. At least, in my experience.


Amazon's CS telephone is different from Support Specialist whom phone numbers aren't given. Amazon CS knows nothing about these things and couldn't help me.

I sent Support Specialist an email over a week ago, but they have not responded.

Researching others complaints, it seems that once an Amazon account is closed, it is closed no matter how much you argue.

#11 ijustw1n

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Posted 21 October 2011 - 08:11 PM

It's time to move.

#12 Lord_Kefka

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Posted 21 October 2011 - 08:12 PM

I don't care if this is OT, that's messed up. Amazon has won multiple Cheapy awards for Customer Service. I know I've been happy whenever I had an issue, I could contact their customer service and it got fixed. Now I have to worry that I'll get my account closed.

Amazon had stolen around 90% of my business from other companies. Gamestop, like 1 purchase a year. Best Buy, maybe a couple if I have gift cards. I even price check against Toys R Us when I'm shopping for children's birthdays. Do not want to deal with something like this in the future.

Lord Kefka... you're insatiable.


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#13 ssjmichael

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Posted 21 October 2011 - 08:12 PM

No. Never traded in anything. Think I only received 1 damaged shipment that I complained about, but that was like 3-4 years ago. It was a microwave I remember. Ended up keeping the thing anyway. Never returned anything.



Amazon's CS telephone is different from Support Specialist whom phone numbers aren't given. Amazon CS knows nothing about these things and couldn't help me.

I sent Support Specialist an email over a week ago, but they have not responded.

Researching others complaints, it seems that once an Amazon account is closed, it is closed no matter how much you argue.


Have you emailed the account appeals department? They're probably the only ones that can fix the situation

this email, posted in the one sent to you: account-appeals@amazon.com

#14 CaseX

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Posted 21 October 2011 - 08:13 PM

What does OT mean?


I'm confused as well. I always thought it meant on-topic.

I wonder if the OP had any gift card balance or credit promotions unused, and what happened to all those funds. Send you a check?

Anyways, if it happened to me, I'd just create a new account.

#15 jaygood17

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Posted 21 October 2011 - 08:13 PM

What does OT mean?



OT= off Topic

Edited by shrike4242, 21 October 2011 - 09:48 PM.


#16 ssjmichael

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Posted 21 October 2011 - 08:14 PM

I'm confused as well. I always thought it meant on-topic.

I wonder if the OP had any gift card balance or credit promotions unused, and what happened to all those funds. Send you a check?

Anyways, if it happened to me, I'd just create a new account.


He said he had credit, and from what I've read you lose any credit you have on a banned account. Someone at SD for instance had $200 in credit and can't get Amazon to give it back to them.

#17 juden66

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Posted 21 October 2011 - 08:15 PM

What does OT mean?



Off Topic

#18 bdb2m

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Posted 21 October 2011 - 08:15 PM

That sounds pretty extreme given the circumstances you wrote about. Are you sure that is all that happened? I would definitely call(not email but call) someone at Amazon and see if there wasn't something else they are blaming you for? I just don't see them banning you over that, maybe it's a mistake? I've had more returns/credits in the past year than that...

#19 frpilot

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Posted 21 October 2011 - 08:16 PM

a few years ago amazon went on a banning spree with a whole bunch of "customers" as reported on slickdeals Lol. Basically it was for an excessive amount of returns within a short period of time but you probably know this when you googled.

Maybe people on here will take this as a warning and not make so many claims to amazon chat cs (real or not) expecting to take advantage of amazon's great customer service over a few dollars.

#20 247

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Posted 21 October 2011 - 08:16 PM

did you have Amazon Prime?

#21 cancerman1120

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Posted 21 October 2011 - 08:16 PM

I'm confused as well. I always thought it meant on-topic.

I wonder if the OP had any gift card balance or credit promotions unused, and what happened to all those funds. Send you a check?

Anyways, if it happened to me, I'd just create a new account.



No reason to write OT in a place where you are "on topic"...hence the OT meaning off topic on a message board...at least that is what I always thought.

#22 SadPanda99

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Posted 21 October 2011 - 08:17 PM

obviously you need to complain to BBB
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#23 cynicalaa22

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Posted 21 October 2011 - 08:17 PM

Amazon's price guarantee applies to the item's actual price (what you pay on your credit card), not for any promotion, so they do not match $10 in credit to $20 later on down the road.
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#24 dancing_boy

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Posted 21 October 2011 - 08:17 PM

posts like these generally withhold information.....
just sayin.

#25 Serpentor

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Posted 21 October 2011 - 08:18 PM

Wow, that's harsh, is this for real? I still find it hard to believe...

#26 Jodou

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Posted 21 October 2011 - 08:19 PM

That shit is scary. Have you tried appealing to that link yet? Something just doesn't add up here because I'm sure I've complained enough to get the same ban on multiple occasions. I mean, your only crime was being an avid consumer and I guess if Amazon doesn't want your money, well they're fucking idiots. Sure they've gone downhill from recent years, but I don't know where I'd shop online other than them at this point. That's quite literally like if Walmart shut down in my area altogether.

#27 ijustw1n

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Posted 21 October 2011 - 08:19 PM

I feel like this is hearing one person tell the story of why a couple got divorced. I'm sure there's a ton more to the story.

#28 icedrake523

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Posted 21 October 2011 - 08:19 PM

Wow, that really sucks. I pretty much buy everything from Amazon since I have Prime and don't get taxed.

I hope you're able to get it sorted out.

#29 Ratchet & CAG

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Posted 21 October 2011 - 08:19 PM

That shit is scary. Have you tried appealing to that link yet? Something just doesn't add up here because I'm sure I've complained enough to get the same ban on multiple occasions. I mean, your only crime was being an avid consumer and I guess if Amazon doesn't want your money, well they're fucking idiots. Sure they've gone downhill from recent years, but I don't know where I'd shop online other than them at this point. That's quite literally like if Walmart shut down in my area altogether.

It's really kind of "YMMV", googling other people's stories (funny becuase a lot of them happens to link you to SlickDeals).

I guess my misfortune was I received those credits in a close amount of time. They all happened between 4-5 weeks of each other. That's my guess anyway.

off-topic

I don't think you can really say it's because you're a CAG, kind of a sensationalized title there

Sorry, I guess it was just me being a typical CAGger fighting for all the deals I knew I should be getting.


Have you emailed the account appeals department? They're probably the only ones that can fix the situation

this email, posted in the one sent to you: account-appeals@amazon.com

That's the email I sent.

Some people I read get a generic response that basically says, your account is closed, nothing they can do.

I'm just moving on.

Just sucks that it had to happen before Black Friday. No more Lightning Deals for me.

Oh well, time to move on.

Thanks anyway.

#30 NeoStrider

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Posted 21 October 2011 - 08:19 PM

sorry but you sound like one of those pain in the *** customers who complain every little thing