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OT - Amazon closed my account for being a CAG


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#61 rbanke

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Posted 21 October 2011 - 08:48 PM

I've seen a few of these stories and it gives off this weird feeling that you should watch your complaints even when they are legitimate. In the past few months I've had a few returns, and disputed a psp trade in. To think that these things could cause my account to be banned is disturbing. In the back of my mind I'm thinking 'is fixing this problem worth my account', which is a strange mindset for a customer who's just trying to get what they bought. (not talking about those who pester CS about credits constantly).

This makes me wonder, What happens to someone who has their account banned who has an Amazon Visa? What happens if you have a kindle? can you no longer buy books? What about purchased/rented movies/digital games/mp3's? I'm guessing you loose all that?

Even when these things are the exception to the rule, it still casts a shadow on digital commerce.

#62 bk187

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Posted 21 October 2011 - 08:49 PM

Because Amazon doesn't care. They see the customer as a problem, so they fix it. I've been shipped plenty of stuff from them that comes banged up or dented and I just accept it because I don't feel like messing with their claims process. I've only ever returned one item because if an item is in bad shape or shipped without something then I just. . .well, I won't get into that. ;)


Amazon's claims process is really easy to deal with for damaged items. They basically take your word for it.

#63 kouleefoh

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Posted 21 October 2011 - 08:50 PM

damn so what happens if you have a crap load of GC amount on your account?

Kinda paranoid right now. I complained about No More heroes with the shrink wrap being weird and worried it being repackaged, so they issued me a $5 credit. Then just now I don't receive my Uncharted 2 for 5 days now (i have prime), apparently the tracking # they gave me is a USPS and it never moved from the generic "left facility". So they issued me a refund and tell me to return the item if it shows up. =/

I'd be pissed if I get banned and lose my GC amount.

#64 ssjmichael

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Posted 21 October 2011 - 08:50 PM

Maybe Cheapy can help! Cheapy brings amazon so much business, I'm sure one word from him and the account can be restore.


okay maybe not..

#65 pjb16

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Posted 21 October 2011 - 08:51 PM

It's okay if you guys choose not to believe me. But that is my full story.

Googling other people's stories, Amazon has the right to close anyone's account for any reason.

I requested over $47 in credit within a month, and next thing I know, a few days later account closed.

I was really being true to my name, a Cheapassgamer that month, and maybe Amazon forsaw that I'm the type of customer who would always be fighting to make sure I do get the best deals. And to them, that was a pain they didn't want to deal with.

Oh well. It's still good to be a CAGger. I'll just be shopping elsewhere.


It's still good to be a Cheap Ass Gamerger? ;)

#66 rpg

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Posted 21 October 2011 - 08:51 PM

damn so what happens if you have a crap load of GC amount on your account?


u lose it

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#67 Jcaugustine

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Posted 21 October 2011 - 08:52 PM

https://www.google.c...iw=1348&bih=346

Seems like Amazon can ban you for different situations.

It's not really defined.

It seems a lot of it are from people like the OP who asks for credits, or from customers who make returns.

People who likes to buy more than 1 of the same item too seems to get banned which I guess Amazon is guessing are people who are just flipping.

But they can also ban you if you don't meet a certain amount of purchase a year? WTF!

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#68 bk187

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Posted 21 October 2011 - 08:52 PM

On #1 and #4, you were being a total PITA. Not at all surprised Amazon bounced you.


I tend to agree with this. Definitely for #1 and possibly for #4.

1. It's on you as the customer to make sure the item is the right one you want. If everything says just BD and yet the picture (which clearly on Amazon says it is uploaded by a user) is the only thing that says 3 way combo pack then that's your bad. If there is conflicting evidence on Amazon's page you should ask them before you buy it rather than just assume it's going to work out for you.

4. Similar to above but if everything on the pages states it comes with a bag then I'm on his side. If there is conflicting evidence then see above.

#69 mnuttster

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Posted 21 October 2011 - 08:52 PM

And my wife hasn't changed her last name on her Amazon seller account to mine in fear that they might close her's too (we just got married recently) for being associated with me.

It feels like getting kicked out/banned from a B&M store, but with someone from 1,000's of miles away making the decision based on words...

#70 gamecube ichiban

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Posted 21 October 2011 - 08:53 PM

I'm sure there was a good reason why they did this.
Amazon is a business.
Unfortunately, some people out there go completely insane over every single nickel spent. It's not profitable or beneficial to Amazon to deal with these types of people.

#71 bk187

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Posted 21 October 2011 - 08:54 PM

And my wife hasn't changed her last name on her Amazon seller account to mine in fear that they might close her's too (we just got married recently) for being associated with me.

It feels like getting kicked out/banned from a B&M store, but with someone from 1,000's of miles away making the decision based on words...


If you're banned I'm surprised they didn't ban her by virtue of the fact that you guys use the same address.

#72 looploop

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Posted 21 October 2011 - 08:55 PM

Eventually that business owner is going to get tired of dealing with you, and ban you from his store. In reality this really is no different.

Bingo. I work at a small but popular online retailer and if we have too much trouble with a customer, even if they've bought a thousand dollars in merchandise, we'll ban them to avoid wasting our time. If we experience too much trouble from citizens of a certain country we'll ban the whole country from our store. (Sorry Italy/Brazil.)

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#73 pjb16

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Posted 21 October 2011 - 08:56 PM

Bingo. I work at a small but popular online retailer and if we have too much trouble with a customer, even if they've bought a thousand dollars in merchandise, we'll ban them to avoid wasting our time. If we experience too much trouble from citizens of a certain country we'll ban the whole country from our store. (Sorry Italy/Brazil.)




I couldn't help but laugh at this. :applause:

#74 retrad

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Posted 21 October 2011 - 08:56 PM

I disagree with this. If you lose money from certain customers everytime they come in the store (unless it is due to theft) you need to change your policies. At least take measures to "reserve the right" to limit trade-ins, coupons, or whatever at your own discretion. It's silly for a store owner, or employee to whine about their own policies and not want to honor them. Especially employees, you likely aren't commissioned and it doesn't affect your pay in any way. Of course there are exceptions, so I'll give you the benefit of the doubt and assume that some of your customers are shady and irritating. Otherwise, take measures to fix the issue.


good for you, you dont know what you are talking about though. I didn't complain about them following our policies did I? because I sure as hell didn't. Im talking about the annoying ass customers who want a pricematch and then to use a coupon which is certainly NOT in our policies.

Im talking about the customers who come in and cause a huge disturbance over a return when they pretty much broke every return rule there is such as after the return policy is over and maybe it was opened software or some other complete idiocy.

Most customers are fine, there are a few that are known dbags who are not worth the hassle and I wish greatly that I could ban them with the swiftness from my store.

I personally do not believe anything the op is saying right now sorry.
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#75 mnuttster

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Posted 21 October 2011 - 08:57 PM

We also use her Amazon Visa card on my account to buy stuff for her since we share a prime spot from her brother...with her old name and the address that we both live at.

None of it makes much sense, but hey, I don't run a billion dollar company.

#76 Jodou

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Posted 21 October 2011 - 08:58 PM

Maybe Cheapy can help! Cheapy brings amazon so much business, I'm sure one word from him and the account can be restore.


okay maybe not..

I could just imagine him championing his cause and Amazon going, "Who's this bald-headed prick?"

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#77 ssjmichael

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Posted 21 October 2011 - 09:00 PM

I could just imagine him championing his cause and Amazon going, "Who's this bald-headed prick?"


I dunnooo he has an uncanny resemblance to a certain someone at Amazon

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#78 Waterhouse

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Posted 21 October 2011 - 09:01 PM

I have never heard of amazon "banning" someone before, seems like an odd and very arbitrary policy to ban people for an unknown amount of "incidents". Quick google search enlightened me that its been going on for years. A lot of them were sellers with bad feedback. Huh. My sympathies to the OP.
Raises a lot of questions. How many of us have returned or complained about an amazon order with no hesitation...should we worry about being banned for being picky customers? Why weren't more people getting banned back when that whole ECA coupon fiasco happened...(maybe they just monitor customer service for bans)?
Mental image of amazon has gone from huge (but slightly benevolent) faceless corporation to Comic Book Guy from the Simpsons...
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#79 Shimrra

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Posted 21 October 2011 - 09:03 PM

This story should be made more public, spread the word and let everyone know that this can happen.

With Amazon now going digital this is a swift kick in the gut that can make all your purchases moot and unattainable. The loss of accessing your kindle books is what scares me.

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#80 elessar123

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Posted 21 October 2011 - 09:04 PM

"Prime members under a free trial or paid subscription can share their benefits with up to 4 additional family members living in the same household, or up to 4 coworkers to shop for the related account."

#81 leiguan

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Posted 21 October 2011 - 09:06 PM

Man, you should try to contact Amazon again and again.
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#82 kouleefoh

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Posted 21 October 2011 - 09:06 PM

So now I'm paranoid, if i talk to a rep, will I get credits for my pain and suffering? :lol:

#83 Jcaugustine

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Posted 21 October 2011 - 09:06 PM

I have never heard of amazon "banning" someone before, seems like an odd and very arbitrary policy to ban people for an unknown amount of "incidents". Quick google search enlightened me that its been going on for years. A lot of them were sellers with bad feedback. Huh. My sympathies to the OP.
Raises a lot of questions. How many of us have returned or complained about an amazon order with no hesitation...should we worry about being banned for being picky customers? Why weren't more people getting banned back when that whole ECA coupon fiasco happened...(maybe they just monitor customer service for bans)?
Mental image of amazon has gone from huge (but slightly benevolent) faceless corporation to Comic Book Guy from the Simpsons...

Maybe this has something to do with the fact that (see Battlefield $20 Credit Thread), Amazon is now switching to more of a preferred customer's type business deal?

Only certain customers are now given the deal (via email) rather than the whole.

Also, I noticed that my $10 pre-order credit for Forza 4 is now just a code and no longer just showing in my account.

It could be unrelated, but reading some of these in Google is making me think otherwise.

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#84 omyard

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Posted 21 October 2011 - 09:08 PM

Awesome deal! In for one! Oh...no wait, nevermind.

Maybe I missed it, but have you tried calling?

I guess I'm more passive then others, but I almost never call Amazon. I traded in about 100 DVDs and they dropped them all from "Like New" to "Good" with the reasoning on each one being "slight scratches" or something to that effect. I was going to call and complain because I know most if not all my DVDs are in "Like New" condition. I didn't bother though. I figured the amount of time it would take to get an extra $10 - $20 in credit they owed me wouldn't be worth the hassle.

It's funny though cause a few weeks before I traded in all 3 seasons of Deadwood on DVD and they upgraded them from "Good" to "Like New" even though one of the outer cases was torn and because of the fold out packaging each case show some form of wear.

Edited by omyard, 21 October 2011 - 09:23 PM.


#85 kouleefoh

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Posted 21 October 2011 - 09:14 PM

i say we boycott Amazon!! who's with me? *crickets*

#86 giantqtipz

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Posted 21 October 2011 - 09:16 PM

oh god that really sucks dude




#87 Agent Orange

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Posted 21 October 2011 - 09:18 PM

I've seen a few of these stories and it gives off this weird feeling that you should watch your complaints even when they are legitimate. In the past few months I've had a few returns, and disputed a psp trade in. To think that these things could cause my account to be banned is disturbing. In the back of my mind I'm thinking 'is fixing this problem worth my account', which is a strange mindset for a customer who's just trying to get what they bought. (not talking about those who pester CS about credits constantly).

This makes me wonder, What happens to someone who has their account banned who has an Amazon Visa? What happens if you have a kindle? can you no longer buy books? What about purchased/rented movies/digital games/mp3's? I'm guessing you loose all that?

Even when these things are the exception to the rule, it still casts a shadow on digital commerce.


Exactly. I had a rash of about 3 or 4 returns in a short period and I was worried for awhile because I read a similar story on another board. I guess I'm still worried, but once I make it through the holiday's I'll feel better. I really SHOULDN"T be worried because none of it's been my fault, yet still it seems like Amazon is being more and more aggressive lately, but it's stuff that just comes with the territory of being on online seller, as the customer am I suppose to just "eat it" when things go wrong??? Is that their new unspoken policy?

My cases have basically been:
-Ordered a 20" Cyclone fan, fan arrived with handle smashed to pieces (wasn't even protected, was just loose in it's retail box with nothing else protecting it), this inadequate packaging was COMPLETELY on Amazon and not the shipping company. I obviously had no choice but to return it, I just decided to get the same product locally. I'm sure because I did a straight return that's a "strike" against me in their database...
-Ordered Microsoft Nano/wireless laser computer mouse - arrived DOA, exchanged and the new one works fine. I'm sure this is "strike two" against me.
-I also had a pair of trade-ins" go bad literally the same time as the above two issues. 1st trade in, I sent them a mint game that I had just bought 2 weeks prior and beaten, it was a $25 TIV, they returned me an empty case with no disc in it (really?). I obviously requested they credit my TIV and they obliged. In that same trade-in order they returned a DVD for no apparent reason, but when they returned it they applied stickers all over the slip cover and basically ruined it (it was a Criterion DVD with a slip-box). I chatted and basically demanded they at least partially reimburse for damaging the slip-cover, so they gave me $2.50 out of the $8 trade-in which I accepted - item only fetched $4 on ebay so I still lost out compared to the original trade value.

I also have a habit of cancelling items and cancelling trade-ins when I can't finish a game in time (i.e. I try to "lock in" the trade value, something I'm almost affraid to do now). That doesn't really cost them anything, but I'm sure these are all "negative marks" against me. I'd be pretty pissed if Amazon abrubtly cancelled my account, because like the OP i've given them literally $10,000's of thousands in business, and I usually don't complain at all. But I *AM* a deal hunter, I almost don't buy anything unless it's on sale or has a promotion, and I especially go to town during Black Friday week. The sad reality is that bargain hunting is probably a mark against me as well in their systems (the fact I always buy things on promotions). This isn't the first time I've heard of this story, I just hope this isn't the beginning of a downhill trend for Amazon. Certainly their gaming deals have not been as good this year as they were last...

#88 ssjmichael

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Posted 21 October 2011 - 09:18 PM

i say we boycott Amazon!! who's with me? *crickets*


At least you have the crickets on your side!

#89 Odinsfury

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Posted 21 October 2011 - 09:21 PM

I believe the OP. What's wrong with wanting what you were promised?

#90 looploop

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Posted 21 October 2011 - 09:21 PM

At least you have the crickets on your side!


What he's not telling you is that he bought those crickets on Amazon.;)

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