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OT - Amazon closed my account for being a CAG


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#151 Muthafodder

Muthafodder

Posted 22 October 2011 - 12:20 AM

[quote name='Ratchet & CAG']Ever since I posted this, I've gotten 4 PM's so far of other CAG-ers who also have their Amazon accounts closed. So I know I'm not the only one it's happened too.[/QUOTE]

Are others ashamed to share their stories of being shafted by the man?

[quote name='Ratchet & CAG']I admit I was sort of a PITA, not in the way I communicated, but my "PERSISTENCE" to keep trying if I don't get the deal I deserved to get.[/QUOTE]

Ding ding ding...we have a winner!

[quote name='Ratchet & CAG']Amazon misadvertised the right set, using a customer uploaded pic that says BR+DVD+DC, but really only shipped the BR copy.[/QUOTE]

Please show me where Amazon states they stand behind customer uploaded images.
I read it's in Beta and not official...

I also am inclined to believe you ordered it knowing you would contact them afterwards...the sole reason you purchased it was to dispute it later and net it at a lower price.

How do they know you didn't upload the image?
How does it make sense to you that you would have a valid leg to stand on?

Would you also have countered a dispute upon a comment someone made as a review that wasn't in line with the product...preposterous!

[quote name='Ratchet & CAG']Motorolla Smartphone - Amazon wouldn't allow me to cancel an order I placed a week before, because the price of the Smartphone I bought had gone down $17. Result = Offered me a $17 credit.[/QUOTE]

I seriously doubt they extended the offer first...

In your head:

"Hello, I purchased an item last week, I see you have it cheaper now."

"Sir, say no more, I've already deposited a $17 credit to your account."

Reality:

"This telephone I got last week is cheaper now...that ain't fair...I spend a lot of money...blah blah blah...I deserve a difference in price...blah blah blah...I spend a lot of money...blah blah blah."

"Sir, I understand your frustration, unfortunately our prices constantly change (image that) and we do not have a policy for post purchase price changes."

"Aaargh...(20 minutes pass while that poor CSR listens to your bullshit)"

...And you eventually get what you demanded so the CSR doesn't get chewed out for their average time per call doubling for the day.

[quote name='Ratchet & CAG']Person then said I can just refuse the shipment with it arrived and place a new order.[/QUOTE]

This is their honest (albeit being of no benefit to Amazon) attempt in helping you if you are truly concerned about being overcharged.

See, they stepped outside the box...just for you!

[quote name='Ratchet & CAG']Deus Ex Human Evolution - I basically pre-ordered this months before release for $10 credit. Amazon changed their pre-order credit to $20 in August, but when the item was shipped out to me, I only received $10, negating their price pre-order guarantee. Result = Offered me a $10 credit.[/QUOTE]

This was not a flagged item if it was legitimately an error on their part.
As they would have discovered this soon enough and extended it as they do many times.
This is one of the largest online businesses after all...they kind of know what they are doing.

[quote name='Ratchet & CAG']I had to find links to forums here and SD[/QUOTE]

This should be an automatic ban in my opinion.

[quote name='Ratchet & CAG']and after 30 minutes of this chat, finally gave me the extra $10 credit.[/QUOTE]

See above ^

[quote name='Ratchet & CAG']They said the Bag was a limited time offer.[/QUOTE]

See above again ^
or do yourself a favor and thoroughly read their guidelines on promotional offers.

[quote name='Ratchet & CAG']they forgot to take it (image of promotion) off[/QUOTE]

You can read can't you?
Surely the terms of the promotion were stated?
And you didn't see the offer in your cart?
Yet you continued with the purchase that you reviewed and confirmed?

Were you trying to get one in after the fact, relying on those soft CSRs again?

[quote name='Ratchet & CAG']People from SD who complained about this too got anywhere from $20 - $25. I just got $15 for it.[/QUOTE]

Boo-hoo


[quote name='Ratchet & CAG']...and yet the guy kept pointing out that it was a limited time offer...[/QUOTE]

As he should have.

[quote name='Ratchet & CAG']but since that wording was no longer on the site...[/QUOTE]

YOU CAN READ...I was worried for a moment. :bouncy:

[quote name='Ratchet & CAG']It was me complaining basically at least once or twice a week in such a short span that got me the boot.[/QUOTE]

Ding ding ding...you sure like winning don't you?

Can't quite figure out your failure of understanding terms & conditions though with your talent.

[quote name='Ratchet & CAG']For those that have their complaints and contacts spread out, you guys shouldn't be too woried.[/QUOTE]

Thanks genius!

But for those struggling:

If your guidance and interpretation of T&Cs don't come from other anonymous douche bags on CAG & SD your not in the dumb ass boat...congratulations! ;)

Edited by Muthafodder, 22 October 2011 - 01:03 AM.


#152 ShockandAww

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Posted 22 October 2011 - 12:25 AM

I dont have time to read all this but I got an extremely similar email from Amazon last year (too many incidents blah blah blah..almost exactly the same). I've posted about it before but I was very fortunate in that they gave me a warning basically and let me off. I asked way too much for credits and discounts. I deserved the warning. I've learned my lesson.

It sucks that they just closed your account without a similar warning. That's all I needed to stop bitching. They can be/are extremely strict with their bans. Good luck.

Edit: 4 complaints in a month is excessive I'd say. How often did you order from them? How many incidents before those? Dont lie. I know it's easy to complain a lot when it's so simple to abuse the CS. You do and you end up paying for it though as we've seen.

Hopefully others see this and realize they're going to end up fucking themselves and possibly family members if they dont stop.

#153 addicted2games

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Posted 22 October 2011 - 12:39 AM

Thanks for the warning OP. Sucks you lost your account. I dont know what I would do if I couldnt buy from Amazon. I must get 2-3 packages every week from them.

#154 exaznkid

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Posted 22 October 2011 - 12:55 AM

idk pushing on an amazon rep to get credit or more money is something i dont see eye to eye with, though I can't imagine how that would be grounds for a COMPLETE ban, and since i'm assuming you didn't get a warning than you should probably talk to them about it or maybe it wasnt you that caused the banning and maybe someone you know perhaps, like a brother, sister or cousin that may just be a more aggressive deal seeker than you are
but guys come on, stop busting his chops, i mean the guy is going through enough already and idk, i feel that it is a little rude to assume that he was one of those pushy little folks that yell into the phone when things don't go their way, however if you are you shouldnt be surprised to get banned, if you try pulling that at any retailer you can expect a humiliating escort from security and possibly a ban from the store, the only thing i can really sympathize with you is the lost credit which is actually ur money, until someone here informs me that it is legally yours no longer,
i guess if there is any time to be persistent it would probably be now, anyway good luck to you, i hope things can get better for you OP

#155 EDiTOR9

EDiTOR9

Posted 22 October 2011 - 12:56 AM

I don't recall what the issue was but I remember a CSR "mistakenly" filled out a "concessions abuse" form on me and "accidentally" sent it to me. I think it had to do with a watch, a $2K watch; and I called back and spoke to a supervisor who I'd dealt with before when UPS "lost" my rock band package. He assured me it was accidental because she was a temp. The CSRs signature did say she was a seasonal temp, but since then I've cut back on the number of times I reach out to them for issues. Thankfully, I haven't had many but the thought of not being able to shop at Amazon...:cold:
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#156 HanawayCoca

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Posted 22 October 2011 - 01:33 AM

Are others ashamed to share their stories of being shafted by the man?



Ding ding ding...we have a winner!



Please show me where Amazon states they stand behind customer uploaded images.
I read it's in Beta and not official...

I also am inclined to believe you ordered it knowing you would contact them afterwards...the sole reason you purchased it was to dispute it later and net it at a lower price.

How do they know you didn't upload the image?
How does it make sense to you that you would have a valid leg to stand on?

Would you also have countered a dispute upon a comment someone made as a review that wasn't in line with the product...preposterous!



I seriously doubt they extended the offer first...

In your head:

"Hello, I purchased an item last week, I see you have it cheaper now."

"Sir, say no more, I've already deposited a $17 credit to your account."

Reality:

"This telephone I got last week is cheaper now...that ain't fair...I spend a lot of money...blah blah blah...I deserve a difference in price...blah blah blah...I spend a lot of money...blah blah blah."

"Sir, I understand your frustration, unfortunately our prices constantly change (image that) and we do not have a policy for post purchase price changes."

"Aaargh...(20 minutes pass while that poor CSR listens to your bullshit)"

...And you eventually get what you demanded so the CSR doesn't get chewed out for their average time per call doubling for the day.



This is their honest (albeit being of no benefit to Amazon) attempt in helping you if you are truly concerned about being overcharged.

See, they stepped outside the box...just for you!



This was not a flagged item if it was legitimately an error on their part.
As they would have discovered this soon enough and extended it as they do many times.
This is one of the largest online businesses after all...they kind of know what they are doing.



This should be an automatic ban in my opinion.



See above ^



See above again ^
or do yourself a favor and thoroughly read their guidelines on promotional offers.



You can read can't you?
Surely the terms of the promotion were stated?
And you didn't see the offer in your cart?
Yet you continued with the purchase that you reviewed and confirmed?

Were you trying to get one in after the fact, relying on those soft CSRs again?



Boo-hoo




As he should have.



YOU CAN READ...I was worried for a moment. :bouncy:



Ding ding ding...you sure like winning don't you?

Can't quite figure out your failure of understanding terms & conditions though with your talent.



Thanks genius!

But for those struggling:

If your guidance and interpretation of T&Cs don't come from other anonymous douche bags on CAG & SD your not in the dumb ass boat...congratulations! ;)

You really are a motherfodder ass.

Good job in displaying it too :applause:

If you read the Op's original post, most of your questions have already been answered rather than you basing on assumptions.

#157 Kenshindono

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Posted 22 October 2011 - 02:29 AM

I just want to say to those talking about smudges on disks and just wiping them off... i hope you guys do it properly. With a high quality microfiber cloth in a straight pattern from center ring to out. I think a lot of the used games i see that are scratched to Fuck are from tards wiping discs with their shirts, or god forbid, paper towels.

For just a few light fingerprints i usually run it under some water, wiping outward with my hands then dry it off with a good absorbent microfiber cloth. If it was grungier you can use a tiny bit of mild soap. Just make sure its non abrasive and doesn't have moisturizer or anything. If its really grungy you can spray the disk down with some high % alcohol and wipe it down away from the spindle. That should get rid of any grime or smudges. If it doesnt then there are problems with the disc

With my OCD my process goes:
Rinse under water with a dab of soap, dry, alcohol spray, wipe down, then a final water rinse just to get rid of any residue that may have been left behind... excessive yes, but i dont know where these things have been =P

still, even for most of you out there i would hope you would at least use a proper microfiber cloth when just wiping a disk down. @exaznkid. Im surprised you even tried anything. If i got a disk 'like new' in a generic case like that and smudged to hell i would have sent it back immediately

#158 IAmTheCheapestGamer

IAmTheCheapestGamer

Posted 22 October 2011 - 02:46 AM

I just want to say to those talking about smudges on disks and just wiping them off... i hope you guys do it properly. With a high quality microfiber cloth in a straight pattern from center ring to out. I think a lot of the used games i see that are scratched to Fuck are from tards wiping discs with their shirts, or god forbid, paper towels.

For just a few light fingerprints i usually run it under some water, wiping outward with my hands then dry it off with a good absorbent microfiber cloth. If it was grungier you can use a tiny bit of mild soap. Just make sure its non abrasive and doesn't have moisturizer or anything. If its really grungy you can spray the disk down with some high % alcohol and wipe it down away from the spindle. That should get rid of any grime or smudges. If it doesnt then there are problems with the disc

With my OCD my process goes:
Rinse under water with a dab of soap, dry, alcohol spray, wipe down, then a final water rinse just to get rid of any residue that may have been left behind... excessive yes, but i dont know where these things have been =P

still, even for most of you out there i would hope you would at least use a proper microfiber cloth when just wiping a disk down. @exaznkid. Im surprised you even tried anything. If i got a disk 'like new' in a generic case like that and smudged to hell i would have sent it back immediately

I'm the same way usually when I get a used game, though I don't go to quite those lengths. But I DO remove any stickers from whatever store I bought them from. Then I use those same stickers to remove any residue by peeling and resticking the stickers over and over.

As for using "microfiber" cloth versus a shirt or another soft cloth to wipe down the discs I've found that as long as you're gentle there are zero issues with using a shirt or other cloth to wipe discs down....well at least Blu-Rays anyway. If you're talking about a standard DVD or CD, then yeah, anything other than one of those microfiber cloths may scratch the crap out of them.

Oh and FYI: I've seen the folks at places like GS using Windex on a game disc before. I don't know if the chemicals in that stuff does anything to discs, but it sure makes them shine.;)

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#159 Daw19yoyo

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Posted 22 October 2011 - 03:04 AM

I find it funny that you guys are yelling at him for trying to get the best deal possible. This is CHEAPassgamer right? The whole point of this website is to try and get the best deal, and if you are able to make it better, then guess what? YOU DO.

/rant over
Your new riddle of the day...year.... Forever?:
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All of it.

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#160 Confucius

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Posted 22 October 2011 - 03:07 AM

I find it funny that you guys are yelling at him for trying to get the best deal possible. This is CHEAPassgamer right? The whole point of this website is to try and get the best deal, and if you are able to make it better, then guess what? YOU DO.

/rant over


Good luck with your future ban.

#161 Vinny

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Posted 22 October 2011 - 03:31 AM

I hate to be the one to say this but I get the feeling that here's more to this story than the OP's letting on. I've seen/read about many people who abuse Amazon's return/error/credit policies before getting banned. I doubt $47 is the only real issue here.

I mean, if this was WM or Gamespot, I would believe OP but Amazon is pretty fucking cool when it comes to CS. Ultimiately though, Amazon (and any business for that matter) can deny you business for what ever reason they want.

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#162 Blade

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Posted 22 October 2011 - 04:06 AM

This thread is tl;dr, but if I ever get wrongfully screwed by a company, I just contact http://www.bbb.org/. It's not likely that anything will happen from it, but at least your complaint will be on file. I've filed a couple against Go Hastings and their shit customer service.

You really are a motherfodder ass.

Good job in displaying it too :applause:

If you read the Op's original post, most of your questions have already been answered rather than you basing on assumptions.


Muthafodder is a rep from Go Hastings. Of course he's going to act like a jackass in defense of a corporation. Y'know, there's nothing worse than an individual with a low yearly salary trying to "con" a multi-billion dollar company and their overindulgent CEOs! :lol:

#163 Daw19yoyo

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Posted 22 October 2011 - 04:12 AM

I can't get banned if I don't buy anything....it's only because I CAN'T buy anything...(I would have bought that Alan Wake Download code by now)
Your new riddle of the day...year.... Forever?:
How much wood could a wood chuck chuck if a wood chuck could Chuck Norris?
All of it.

(lol) Its a Spaceship!

Dawness:
adjective
1. proceeding, made, or occurring without definite aim, reason, or pattern: the random selection of numbers, multiplied by ∞. :whee:

#164 Muthafodder

Muthafodder

Posted 22 October 2011 - 04:36 AM

Muthafodder is a rep from Go Hastings. Of course he's going to act like a jackass in defense of a corporation. Y'know, there's nothing worse than an individual with a low yearly salary trying to "con" a multi-billion dollar company and their overindulgent CEOs! :lol:


I'd respond detailing my profession, benefits, pay-scale, but I get more enjoyment in you believing what you do.

#165 Jurassic425

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Posted 22 October 2011 - 06:14 AM

Are others ashamed to share their stories of being shafted by the man?



Ding ding ding...we have a winner!



Please show me where Amazon states they stand behind customer uploaded images.
I read it's in Beta and not official...

I also am inclined to believe you ordered it knowing you would contact them afterwards...the sole reason you purchased it was to dispute it later and net it at a lower price.

How do they know you didn't upload the image?
How does it make sense to you that you would have a valid leg to stand on?

Would you also have countered a dispute upon a comment someone made as a review that wasn't in line with the product...preposterous!



I seriously doubt they extended the offer first...

In your head:

"Hello, I purchased an item last week, I see you have it cheaper now."

"Sir, say no more, I've already deposited a $17 credit to your account."

Reality:

"This telephone I got last week is cheaper now...that ain't fair...I spend a lot of money...blah blah blah...I deserve a difference in price...blah blah blah...I spend a lot of money...blah blah blah."

"Sir, I understand your frustration, unfortunately our prices constantly change (image that) and we do not have a policy for post purchase price changes."

"Aaargh...(20 minutes pass while that poor CSR listens to your bullshit)"

...And you eventually get what you demanded so the CSR doesn't get chewed out for their average time per call doubling for the day.



This is their honest (albeit being of no benefit to Amazon) attempt in helping you if you are truly concerned about being overcharged.

See, they stepped outside the box...just for you!



This was not a flagged item if it was legitimately an error on their part.
As they would have discovered this soon enough and extended it as they do many times.
This is one of the largest online businesses after all...they kind of know what they are doing.



This should be an automatic ban in my opinion.



See above ^



See above again ^
or do yourself a favor and thoroughly read their guidelines on promotional offers.



You can read can't you?
Surely the terms of the promotion were stated?
And you didn't see the offer in your cart?
Yet you continued with the purchase that you reviewed and confirmed?

Were you trying to get one in after the fact, relying on those soft CSRs again?



Boo-hoo




As he should have.



YOU CAN READ...I was worried for a moment. :bouncy:



Ding ding ding...you sure like winning don't you?

Can't quite figure out your failure of understanding terms & conditions though with your talent.



Thanks genius!

But for those struggling:

If your guidance and interpretation of T&Cs don't come from other anonymous douche bags on CAG & SD your not in the dumb ass boat...congratulations! ;)


What were you hoping to accomplish by posting all this? :lol: :roll:

#166 YoshiFan1

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Posted 22 October 2011 - 06:19 AM

After the bans from a few years ago, I am very hesitant to contact Amazon unless it is something really major like getting expired food from them (that has happened a few times).

#167 david12795

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Posted 22 October 2011 - 07:03 AM

eek. now that i skimmed some of the thread, i have made quite some returns. better be careful.
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#168 62t

62t

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Posted 22 October 2011 - 08:04 AM

---------

If you think their customers are the only audience they have, you are foolishly mistaken.
Their largest audience are their investors, those willing to dump millions/billions of capital in their company.
They could care less about less than 0.01% of their customers being banned for bad behavior...drop in the lake.
Whomever banned you got a pat on the back...deserved from my perspective.
You hurt their bottom line...you WILL get their attention...simple solution...don't get in the hat.

It's easy to see the obvious...because the obvious is obvious...try visiting the outside of the box.

PS - Jeez their stock over the last 12 month period...wish I rode that gravy train.


This. Everyone keep thinking how they spent thousands of dollars or shopped for year would meant something.

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#169 62t

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Posted 22 October 2011 - 08:11 AM

For those that are calling this a pity party for me, I have nothing to say to you. Nothing in my posts illicits that. I just wanted to share my experience to fellow CAGs of my own experience of being a little too cheap.

I have nothing to gain by sharing my story.

Nothing.

Ever since I posted this, I've gotten 4 PM's so far of other CAG-ers who also have their Amazon accounts closed. So I know I'm not the only one it's happened too.

I admit I was sort of a PITA, not in the way I communicated, but my "PERSISTENCE" to keep trying if I don't get the deal I deserved to get. Because I was never rude, my previous posts here and on SD cautioned and implored other members to be nice in dealing with Amazon's CS.

Looking back, I think I did raise a "red flag" for my persistence.

Here's my experience on what I did, so people can see how everything happened since I know a lot of you guys have done something similar.



I had no issues with this. I just simply showed the Amazon CS the link with the picture and he/she gave me $5 in credit for me to keep it.



This took me 2 requests, basically the 1st chat said he/she couldn't cancel my shipping soon order. I asked if they could at least apply the price difference, they said sorry it can't be done since price changes all the time.

Person then said I can just refuse the shipment with it arrived and place a new order. I said well, what's the difference between just giving me the price difference now rather than wait to ship it back and replace the order?

I even mentioned that this process would cost Amazon more money to do to pay for the return shipping expense. Person said sorry. So I sent an email instead. I got a reply that basically said, okay I'll apply the difference for you, no problems.



This one was what caused me the "red flag" maybe. I basically told them that I only received $10 credit and not the $20 credit which was advertised a month later. Person said he couldn't find "proof" it was $20. Since I couldn't find any proof either, I basically asked him to check this item's history and even linking him to the CAG thread about it (above). He still wouldn't budge.

I then sent an email asking the same thing. I got a response saying that this would be forwarded to the marketing team and I would hear back within 48 hours. A good 5 days later, still nothing.

I chatted with them again, pointing out that I haven't received an email response. We got into the whole sorry but the $20 promo never existed. I asked them to check their records check anything and the guy simply said he can't do that. I had to find links to forums here and SD that basically talked about people getting the $20 credit. Guy finally said he would speak to a manager, and after 30 minutes of this chat, finally gave me the extra $10 credit.



People from SD who complained about this too got anywhere from $20 - $25. I just got $15 for it. This I had little to no problems with. Just showed the link containing the description and yet the guy kept pointing out that it was a limited time offer, but since that wording was no longer on the site, but still had the "with Bag" listed on the description, he simply said he would need to speak to supervisor to approve the deal, and offered me a partial refund for me. I honestly wanted the bag more since it's been OOS since.

It was me complaining basically at least once or twice a week in such a short span that got me the boot.

Learned so much about Amazon's policy during this experience. Everytime you log on to contact Amazon, not only will they keep a record of it, but they will compile those records which gets reviewed by Supervisors on a weekly/monthly basis. Guess my name popped up one to many in that 1 month.

For those that have their complaints and contacts spread out, you guys shouldn't be too woried.


This should be be added to the front page. If it is just 4 incidents it didn't look too bad, but you kept calling them until you got what you wanted. Remember each phone call you made caused money, and at some point they just decide it was not worth it.

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#170 io

io

Posted 22 October 2011 - 09:05 AM

What I don't get are all the people jumping all over the OP for issue #3. When they offer promotional credits on preorders they always say these are extended to all existing preorders. So there seems to me to be absolutely no question he should have gotten the $20 instead of $10 (as it bumped up to $20 after he preordered it - and thus it should have been extended to his preorder as well).

Now, if this $20 promo never really existed (there seems to be some dispute about that) that is a different matter. But if it really went from $10 to $20 he should have gotten it and I would have argued the same thing with Amazon CS and it would never cross my mind that that would count against me in any way.

True enough that we don't really know the absolute truth here but if the story he gave is mostly accurate the banning seems totally uncalled for in my opinion. They could give a warning, sure - but banning and wiping out credit it way too harsh. My wife has a huge catalog of Kindle books and I have several hundred dollars in gift card credit sitting on my account. If they wiped out my account and her account because I returned one item, emailed about their trade-in partner (NorAm) breaking one of my discs and then rejecting the trade-in because of that (really happened about 2 weeks ago), and contacted them about a missing preorder credit I'd be pretty damn pissed. And if they did, I would expect my gift card credit sent to me as a check - or at a minimum I should be allowed to spend the rest of it first. I mean, we're not talking massive fraud by the OP here - just a slightly elevated case of nagging CS too much. I mean, c'mon :roll:.

I am curious, OP, about your other activity during that time, and whether you are a Prime member or not. Ie, were these the only things you bought that month (and had a problem with each one), or what? It seems the more you buy, the more issues you may have (just statistically based on the volume) so hopefully they take that into account at least. I mean, I have the occasional issue with a purchase or trade-in, but the vast majority of them go just fine.

In any case, I want to thank the OP for telling his tale in such detail despite the jackass responses he's gotten from a few CAGs. I don't see him getting anything out of posting his story here except providing a warning to others. If it causes people to cut down on Amazon CS abuse or at least be aware of the potential for such a banning, then it is worthwhile no matter how you feel about his particular "transgressions". I don't want other people who have had similar issues scared off from posting because they are afraid of being attacked by other CAGs.

#171 CaoPi

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Posted 22 October 2011 - 10:23 AM

damn interesting indeed....maybe the TC is hiding something he doesn't want to reveal. Not saying he is but, Amazon gave him no warning so something seems fishy.

Wondering how long the TC has been a amazon member/prime member and also the number of returns/value of returns he has made recently.

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#172 jer7583

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Posted 22 October 2011 - 11:12 AM

I don't care about the amazon defense force, the fact that these amazon banning stories are so common and can be read all over the internet is enough for me to say Fuck their tablet initiative.

Investing in a hardware platform like that could mean spending a huge amount of money with that company on digital goods - i simply do not want to risk any future problems a year or more from now that I might have with amazon.com physical purchases causing my account to just be banned without notice or warning, and losing access to all of that content.

I fucking hate apple. With a passion. But this amazon banning bullshit? It's enough to make me consider an overpriced ipad instead of a kindle fire.

Again, I don't care if this happened to one person or a thousand people, or 50 thousand people, the fact that this is real, acceptable customer service policy by amazon is enough to turn me off to them in a HUGE way.

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#173 aeneas3

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Posted 22 October 2011 - 12:38 PM

crazy story. Glad I have not been using my kindle special offers because usually there is a problem relating to those lol. I will hold off on contacting them for unimportant things. hopefully you can get your credit back. I would demand at least that.

#174 shrike4242

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Posted 22 October 2011 - 02:32 PM

Learned so much about Amazon's policy during this experience. Everytime you log on to contact Amazon, not only will they keep a record of it, but they will compile those records which gets reviewed by Supervisors on a weekly/monthly basis. Guess my name popped up one to many in that 1 month.

The fact that you just figured out this now is a bit concerning.

Every online company will keep records of all of your customer service inquiries. Some of them don't quite have it as regimented and processed as
Amazon does, though a company the size of Amazon is tracking your purchasing habits, your returns and your customer service inquiries. They do this to track trends for customers that are good customers and are worth retaining because they contribute to the company's growth as well as tracking problem customers ("devil customers", as Best Buy classified them previously and I'm sure still does) that are more trouble than the income they bring the company.

Best Buy does this with their Reward Zone program (as I've had a Premier Silver Reward Zone membership canceled due to "program abuse" a few years ago, so I know what you're talking about) as well as other shopping metrics by credit card numbers, returns (why do you think they went to driver's license needing to be produced for returns) and other shopping habits.

I still think there's more to your story than you're letting on, because unless it was a fluke of chance that had you showing up prominently once on some report somewhere, I don't see how you could have been banned from Amazon with the purchasing history you're claiming.

Companies can decide without recourse to prevent you from shopping there, for any reason they wish. It's private property to be in one of their stores, and if they decide it's not worth their time and potential hassle to have you there and take your money, they can prevent you from shopping there. This is no different in that respect, as Amazon must have determined that your money isn't worth the apparent and potential hassle you're giving them.

I've had my own hassles with Amazon CS, including multiple levels' inquiries and I know that they track my inquiries all the time as I always do it via email with a very few exceptions. I don't say anything there that I wouldn't say to them on the phone or in person to someone's face.

As I've received a hand-written note a number of months ago from someone at Amazon thanking me for all my business, the tracked customer metrics also go the other way.

#175 Confucius

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Posted 22 October 2011 - 02:41 PM

I would also like to add that Amazon probably LOVES this kind of "press" instead of hating it.

It lets people know that they won't be screwed with. And also, if you're the type of customer that would be worried about whether you would get banned, then they probably don't want you as a customer anyway. You've self selected your way out of their potentially devil customers.

#176 Jurassic425

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Posted 22 October 2011 - 02:43 PM

Best Buy does this with their Reward Zone program (as I've had a Premier Silver Reward Zone membership canceled due to "program abuse" a few years ago, so I know what you're talking about)

Companies can decide without recourse to prevent you from shopping there, for any reason they wish.


Out of curiosity, why was your membership canceled? If you don't want to share what happened I totally understand.

Stores may reserve the right to "refuse service to anyone", but realistically they need legitimate backing and evidence as to why. Constitutionality is always an issue, so they really can't just "prevent you from shopping there for any reason they wish".

#177 jer7583

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Posted 22 October 2011 - 02:56 PM

I would also like to add that Amazon probably LOVES this kind of "press" instead of hating it.

It lets people know that they won't be screwed with. And also, if you're the type of customer that would be worried about whether you would get banned, then they probably don't want you as a customer anyway. You've self selected your way out of their potentially devil customers.


this is crazy talk. the customer should come first.This kind of attitude is crazy where they are nice and bend over backwards for you on complaints, until that final straw breaks their limits and they treat you like a criminal?

Why not just be polite about refusing those account credits and "special treatment" in the first place so they don't have to consider you a "devil customer"?

Or is it that you think its a good thing for people to read about these banning stories and as a result they should think "well, gosh i better not try to get any discounts at amazon or they might ban me! I'll pay full price, please!"

Nobody who shops anywhere should ever have to be worried about being blacklisted, and accidentally getting their whole family's accounts blacklisted as well. This is just egregious behavior on the part of amazon and if a major news outlet was to pick up on it, they'd be backpedaling hardcore.

Bottom line for me is that you can't do anything while shopping at amazon that they don't allow. If you talk to a CS rep and that rep agrees to match a price, take a return, or give a credit, that's their choice. You should not have to worry about being punished later on for it. It was fully in their power to say no to that request.

This kind of attitude towards the customer just means that you will eventually wear away at any goodwill built with your most loyal customers and send them somewhere else. I know we're all CAGs but as we've seen in the Kmart threads, even the best deals can't make up for horrible customer service.

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#178 Confucius

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Posted 22 October 2011 - 03:00 PM

Bottom line for me is that you can't do anything while shopping at amazon that they don't allow. If you talk to a CS rep and that rep agrees to match a price, take a return, or give a credit, that's their choice. You should not have to worry about being punished later on for it. It was fully in their power to say no to that request.


What if you harass a rep? And their supervisor? Or call 20 times to get $15 taken off of Madden? Aren't you wasting their time? Are they "allowing" you to waste their time so it's not your fault? No.

If the 20th CSR grants you a $15 concession, can you stick to your bottom line thinking? No. They wanted to get you off the phone and from wasting their time. They'll let the escalated account folks take care of it and see if you should be banned.

Do you remember the TRU $45 madden thread? How many people said "I called/chatted 10 times. Finally got my credit! Woot!" That's the type of customer they probably hate.

Bad customers are bad customers. I doubt any local news outlet would give a shit about you being a bad customer. If any investigative reporter called amazon, they'd say "we can't comment on a specific customer's purchase history..... however, we do monitor all of our accounts for a history of abuse." "off the record, Ron Burgundy, you'd have to have a lot of claims to even be considered for banning. there's no story here."

Edited by confoosious, 22 October 2011 - 03:13 PM.


#179 shrike4242

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Posted 22 October 2011 - 03:00 PM

Out of curiosity, why was your membership canceled? If you don't want to share what happened I totally understand.

Stores may reserve the right to "refuse service to anyone", but realistically they need legitimate backing and evidence as to why. Constitutionality is always an issue, so they really can't just "prevent you from shopping there for any reason they wish".

They canceled my RZ account because I was using a promotion that was RZ Silver only to pick up games at a discount from that promotion and sell them to CAGs for cost + tax + shipping. They assumed I was abusing my membership by overbuying the games in quantities they didn't see as "normal" for a customer. There was no limit to the quantities listed on the promotion, so they suspended my account without warning. I went through multiple levels of conversation about it, including getting some contradictory information about what happened and found out the true reason to the situation. Like the OP, no warning about the situation and they just took the action they did due to "program abuse". They eventually cashed out all remaining RZ certs I would have earned from other purchases and that was the end of that RZ Silver membership.

I'm not sure of the constitutionality of preventing someone from shopping at a store, if the store has a legitimate reason and evidence to why it is necessary. Usually they only reserve it for someone that's a public nuisance or attempted theft against the store, though if they decide you're a nuisance to their store policies, they can serve you with person non grata and prevent you from shopping there.

Nobody who shops anywhere should ever have to be worried about being blacklisted, and accidentally getting their whole family's accounts blacklisted as well. This is just egregious behavior on the part of amazon and if a major news outlet was to pick up on it, they'd be backpedaling hardcore.

Go feed it to the major news outlets and see what happens. This has been going on for years and it's never shown up anywhere I can imagine as "major news".

#180 ShockandAww

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Posted 22 October 2011 - 03:33 PM

I'll try and remember a bunch of shit I almost got my account closed for last year. Prepare yourself:
Spoiler
On that last one got in a pretty bad half hour long argument with some jackass. I'm sure I was one as well. A very short time later is when I got the too many concessions email that said the same thing as the OP except they let me go with a warning basically asking if there was any way they could better serve me.

Another thing I didnt add was that I rarely returned anything that had a problem. Instead I'd keep whatever it was and ask CS for a discount (promo credit).