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OT - Amazon closed my account for being a CAG


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#211 jer7583

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Posted 23 October 2011 - 01:21 AM

And your reasoning behind that is because they might buy something in the future?

Since amazon has identified them as unprofitable customers, they don't WANT them to buy anything in the future.


they wouldn't have been unprofitable if amazon had denied their requests. That's on them.

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#212 Confucius

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Posted 23 October 2011 - 01:30 AM

You're actually serious aren't you?

If an asshole customer is keeping CSRs on the phone over and over for $10, I'd give him that ten bucks just to get him out of the queue. It's easier to get rid of someone like that by just paying him off. In the cost-benefit equation, the CSR has other things to do. The guy is never gonna go away. So you pay him and let the escalation team take care of it. It's amazon's fault that the guy was being a huge nuisance and refused to go away? No. Sometimes people are assholes and you need to just get rid of the headache.

You're completely myopic to the situation because you love the whole "CORPORATION = BAD" routine. Whatever man. Most reasonable people can see that not every customer is a good customer. There are such things as devil customers. Real pain in the ass customers. Those are the customers you don't want coming into your store. Everything you sell them is broken and it's not their fault. The price drops and they want a refund. Someone else gets a concession and they want the same thing.

A regular mom and pop operation says "We don't want your business." Amazon bans your account. It's the same thing. It's not illegal and I frankly applaud them for it. Keeping asshole customers away from amazon means that legitimate people with legitimate concerns get the proper customer service.

You want to blame amazon for everything. As if there aren't people out there constantly trying to take advantage of amazon's cs and good will. You blame amazon's cs for being too nice? uhh ok. There are TONS of people who try to take advantage of every sale, every glitch, every return allowance. Hell some of them even brag about it on CAG. If you think that Amazon is the devil, then so be it. No point in arguing with you about that I guess. Feel free to have the last word.

#213 blissskr

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Posted 23 October 2011 - 02:13 AM

Op was probably just being 'too persistent' in getting the discounts, refunds and credits he felt he deserved with reps. Might have angered a rep or a rep noticed that in the costumer contact log op had just spoken with a rep and it was logged not five minutes ago and here he is again trying to get the same 'issue' resolved. As the first rep who logged the contact didn't offer a solution he wanted and one rep simply decided to internally flag his account for review as problem customer noticing a pattern.
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#214 jer7583

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Posted 23 October 2011 - 03:32 AM

You're actually serious aren't you?

If an asshole customer is keeping CSRs on the phone over and over for $10, I'd give him that ten bucks just to get him out of the queue. It's easier to get rid of someone like that by just paying him off. In the cost-benefit equation, the CSR has other things to do. The guy is never gonna go away. So you pay him and let the escalation team take care of it. It's amazon's fault that the guy was being a huge nuisance and refused to go away? No. Sometimes people are assholes and you need to just get rid of the headache.

You're completely myopic to the situation because you love the whole "CORPORATION = BAD" routine. Whatever man. Most reasonable people can see that not every customer is a good customer. There are such things as devil customers. Real pain in the ass customers. Those are the customers you don't want coming into your store. Everything you sell them is broken and it's not their fault. The price drops and they want a refund. Someone else gets a concession and they want the same thing.

A regular mom and pop operation says "We don't want your business." Amazon bans your account. It's the same thing. It's not illegal and I frankly applaud them for it. Keeping asshole customers away from amazon means that legitimate people with legitimate concerns get the proper customer service.

You want to blame amazon for everything. As if there aren't people out there constantly trying to take advantage of amazon's cs and good will. You blame amazon's cs for being too nice? uhh ok. There are TONS of people who try to take advantage of every sale, every glitch, every return allowance. Hell some of them even brag about it on CAG. If you think that Amazon is the devil, then so be it. No point in arguing with you about that I guess. Feel free to have the last word.


I'm basing it more on my experience working in customer service with a national retailer. That kind of attitude simply didn't exist. There were rules and there were ways to bend them but there was never any indication that someone could be banned just for "asking for too much" from us.

Now fraud, that's different. But simply asking "too many times" for discounts or adjustments wouldn't cut it. A company with good customer service policies will simply give an "unfortunately, no" as many times as it takes to retain a potential or current customer. If the customer then chooses not to shop there again or not to order the item when the rules are not bent, that's their choice.

I don't think "corporations are bad" or "amazon is the devil" i actually quite like them. But these policies are confrontational with the customer. That is poor customer service.

The decisions about whether the selling price or promotion is profitable for the company should be done when those prices and promotions are set, and when the rules for adjustments and price matches are made.

This "well that customer wasn't making us money anyway" stuff is totally ignorant. You don't know what that person is or isn't going to do. If your store gives the customer the option to purchase items without your store profiting then maybe it's time to evaluate your store's pricing policies, not ban customers.

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#215 Jurassic425

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Posted 23 October 2011 - 04:42 AM

If your store gives the customer the option to purchase items without your store profiting then maybe it's time to evaluate your store's pricing policies, not ban customers.


I agree with this statement. Look at the Amazon BF3 thread, how many people got $20 free promo credit simply for calling in and asking if they could get the deal too? Amazon's CSR reps have been trained to give out promo credits in this situations, and that is a large part of the problem. I don't think most people even called in and said "hey give me a promo credit since I didn't get that e-mail!" The thing that's really dumb is that they were in the process of extending the BF3 promo to everyone, yet they still gave out a ton of credit?!

Lets be smart here, there is a reason why they give out promo in these situations, and why they give out promo credit with games. It's because they know that it will keep you coming back, and if you get a $10 or $20 credit you are likely going to spend it on something that costs more than that. There is no reason for them to give out credit every time something goes wrong with an order. We shouldn't abuse their generosity, but they should evaluate their policy in that regard.

#216 Antipodes

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Posted 23 October 2011 - 06:11 AM

Throwing out credit is the easiest thing to do. The average customer will always be happy at the resolution, and it cuts costs in customer service training/expertise. Amazon figures it's an easy way to keep the customer base happy and they'll ban the abusers in the long run.

#217 david12795

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Posted 23 October 2011 - 06:41 AM

Yeah like I said it was basically a warning email. Looking back I'm surprised too. I learned my lesson. I think I've contacted them twice since the email...and only with legit questions.

.


can you give me examples of legit questions?


im somewhat afraid to contact amazon because im not sure if my question is legit or not.:booty:

anybody besides OP here who got banned?


im afraid to ask amazon to adjust my gift card amount to cash value.
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#218 Kenshindono

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Posted 23 October 2011 - 11:21 AM

I'm the same way usually when I get a used game, though I don't go to quite those lengths. But I DO remove any stickers from whatever store I bought them from. Then I use those same stickers to remove any residue by peeling and resticking the stickers over and over.

As for using "microfiber" cloth versus a shirt or another soft cloth to wipe down the discs I've found that as long as you're gentle there are zero issues with using a shirt or other cloth to wipe discs down....well at least Blu-Rays anyway. If you're talking about a standard DVD or CD, then yeah, anything other than one of those microfiber cloths may scratch the crap out of them.

Oh and FYI: I've seen the folks at places like GS using Windex on a game disc before. I don't know if the chemicals in that stuff does anything to discs, but it sure makes them shine.;)



HAH OCD gamers of the world unite =P I dont knwo about BD's. Im talking about classic CD/DVD games. Particuallry those horrible black bottom PS1 disks that get scratched if you look at them funny.

Im not sure about windex. It does seem to clean stuff well but im concerned about residue either damaging the disk, particularly on old CD ones and delaminating them, or just residue building up and getting off onto the lens. Hence my wash-alcohol bath-rinse method


I don't care about the amazon defense force, the fact that these amazon banning stories are so common and can be read all over the internet is enough for me to say Fuck their tablet initiative.

Investing in a hardware platform like that could mean spending a huge amount of money with that company on digital goods - i simply do not want to risk any future problems a year or more from now that I might have with amazon.com physical purchases causing my account to just be banned without notice or warning, and losing access to all of that content.

I fucking hate apple. With a passion. But this amazon banning bullshit? It's enough to make me consider an overpriced ipad instead of a kindle fire.

Again, I don't care if this happened to one person or a thousand people, or 50 thousand people, the fact that this is real, acceptable customer service policy by amazon is enough to turn me off to them in a HUGE way.



Ya.. Im amazed how many people are flaming the OP. Who knows, maybe theres more to the story, but any policy where they can just say 'hey, we'll cancel your account and you cant use or buy shit from us for whatever reason we want' is BS. Especially with stuff like the Kindle. Personally, ive never done half the shady crap im seeing some people post here, but I HAVE returned quite a few items because they were damaged in shipping.. how the Fuck is that my fault that Amazon cant package their shit right? Dont sent expensive art books in a god damn bubble mailer

Edited by Kenshindono, 23 October 2011 - 11:33 AM.


#219 Kenshindono

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Posted 23 October 2011 - 11:42 AM

Now, now. If they pick up on Xbox banning an autistic kid for "being too good at Games" they would run with this.

Now that was later proven that he got the recon armor from someone who hacked it for him, etc. but it did get some press.

Spoiler





Yeesh, I missed this video ... One thing:

YUCK! did you see how nasty that fucking controller was? Jesus christ, what the hell did the kid do to that thing. That is the nastiest controller ive ever seen. Ungh

#220 CaoPi

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Posted 23 October 2011 - 06:39 PM

can you give me examples of legit questions?


im somewhat afraid to contact amazon because im not sure if my question is legit or not.:booty:

anybody besides OP here who got banned?


im afraid to ask amazon to adjust my gift card amount to cash value.


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#221 SaraAB

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Posted 23 October 2011 - 11:29 PM

The truth is that any retail store can refuse service to anyone for any reason. I assume Amazon is the same, they have the right to refuse service to anyone. I have seen stores refuse service to those who are extreme couponers, especially when the couponer is cleaning out half the stock from a department and leaving the store nothing to sell to those who really need those items.

Irrelevant but stores can also refuse warranty service to anyone for any reason, which is why I do not buy extended warranties, they aren't worth the paper they are printed on.

One thing is for sure I will not be making any digital purchases with amazon for this reason.

#222 mrx001

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Posted 23 October 2011 - 11:42 PM

Sue Amazon in small claims courts for your credit.

#223 z3razerviper

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Posted 24 October 2011 - 01:14 AM

This worries me. I had a kindle replaced and it took amazon 5 times before they send me one that had only one stuck pixel all the others had clusters of stuck eink....or battery problems...damn referbs

#224 IAmTheCheapestGamer

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Posted 24 October 2011 - 01:42 AM

Unfortunately per some manufacturers' warranties a certain amount of stuck or dead pixels is considered 'normal' and as such would not be covered under a warranty.

i added a link to more wang pics. yu wang i mean not wang wang as in penis.

Sarcasm-Just one of the many services I offer.
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#225 whodeybengals9

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Posted 24 October 2011 - 01:56 AM

It's pretty funny how everyone who has said they were banned claimed to have spent "thousands of dollars" with Amazon and their ban came as a huge surprise. I don't think these people are disclosing the whole story.

#226 Confucius

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Posted 24 October 2011 - 02:10 AM

It's pretty funny how everyone who has said they were banned claimed to have spent "thousands of dollars" with Amazon and their ban came as a huge surprise. I don't think these people are disclosing the whole story.


I read one of those links where the guy claimed he bought tons of stuff and returned some macbook pros. When pressed for how many macbook pros he returned, he wouldn't answer.

Then it came out he returned like 14k worth of laptops. Uh yeah, that's gonna get you banned every time. Unless you were spending hundreds of thousands on laptops for your company or something.

#227 SaraAB

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Posted 24 October 2011 - 02:40 AM

Well I have only returned one item to Amazon throughout my life of buying there and that was a DVD that came loose in the case. Most of the time I buy and I am very satisfied with what I get, I've honestly never had a reason to complain.

It sounds like anything deemed excessive returns or complaints will get you banned.

I wonder if buying things from Amazon then receiving the item then turning around and selling it on the marketplace quickly for more money could get you banned?

#228 jer7583

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Posted 24 October 2011 - 02:40 AM

I read one of those links where the guy claimed he bought tons of stuff and returned some macbook pros. When pressed for how many macbook pros he returned, he wouldn't answer.

Then it came out he returned like 14k worth of laptops. Uh yeah, that's gonna get you banned every time. Unless you were spending hundreds of thousands on laptops for your company or something.


well, just as easy as you assume that he just returned these laptops on a whim or to be an asshole, someone else could assume that these laptops were shipped to him with defects.

Why always blame the customer? If those laptops were coming back without defects why continue offering the return?
In fact if I was reading the same story you were, he said he went to the apple store before going to amazon.

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#229 Confucius

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Posted 24 October 2011 - 02:44 AM

You're seriously saying it's Amazon's fault for taking the return? You can't say "no we won't take your return. We will take the return of everyone else but not you." You can, however, decline to sell the laptop to that person. Can you imagine the shit storm they'd get PR wise if they refused to take a defective laptop back? After 8 laptops, I think they're justified in saying, enough is enough, obviously these laptops will never meet your expectations so we can't sell you anymore.

Why would you order 8 fucking laptops one after the other if they were all bad? Most sane people would cut and run after 2 or 3. 8 laptops is a bit excessive by any standard. Except yours.

Look at what Shock and Aww posted. If that gets him a warning, you gotta go WAY overboard to actually get a ban.

Obviously, you're the type to always side with the consumer. Cool. Have fun. :roll:


I wonder if buying things from Amazon then receiving the item then turning around and selling it on the marketplace quickly for more money could get you banned?


Since their policy is that all sales are for personal use, then I would think yes, it could get you banned if you're a heavy reseller of their stuff. Although they make money both ways (selling fees) so maybe they are less concerned about it unless you're somehow manipulating their shipping.

#230 jer7583

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Posted 24 October 2011 - 02:54 AM

The truth is that any retail store can refuse service to anyone for any reason. I assume Amazon is the same, they have the right to refuse service to anyone. I have seen stores refuse service to those who are extreme couponers, especially when the couponer is cleaning out half the stock from a department and leaving the store nothing to sell to those who really need those items.

Irrelevant but stores can also refuse warranty service to anyone for any reason, which is why I do not buy extended warranties, they aren't worth the paper they are printed on.

One thing is for sure I will not be making any digital purchases with amazon for this reason.


Well, what a company can do, and what they should do is usually different.

Amazon could ship you everything in a paper bag and then blame UPS when it comes damaged and not have a return policy.

Amazon could open every game in their inventory and sell them as new.

Amazon could only stock enough copies of a game to cover pre-orders to encourage its customers to pre-order.

If we're only talking about actions in which amazon has broken the law then no, amazon has not done that. Have they shown that they are confrontational with their customers in a customer service role? Yes, I think so.

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#231 jer7583

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Posted 24 October 2011 - 02:58 AM

You're seriously saying it's Amazon's fault for taking the return? You can't say "no we won't take your return. We will take the return of everyone else but not you." You can, however, decline to sell the laptop to that person. Can you imagine the shit storm they'd get PR wise if they refused to take a defective laptop back? After 8 laptops, I think they're justified in saying, enough is enough, obviously these laptops will never meet your expectations so we can't sell you anymore.

Why would you order 8 fucking laptops one after the other if they were all bad? Most sane people would cut and run after 2 or 3. 8 laptops is a bit excessive by any standard. Except yours.

Look at what Shock and Aww posted. If that gets him a warning, you gotta go WAY overboard to actually get a ban.

Obviously, you're the type to always side with the consumer. Cool. Have fun. :roll:


I'm saying it's amazon's fault for not shipping a product that was as they described and promised when it was ordered. If amazon thought the guy was pulling one over on them or those laptops were coming back damaged or obviously used they have every right to refuse the return.

So if amazon or any other online retailer is selling "new" laptops that are actually used or returns that have dings, bad screens, damage, or missing parts, and I exchange that item 7 times and get 7 items that are not as the item was described, the customer deserves the blame?

Even amazon would ban you from their own marketplace for such poor customer service. Guess they hold their marketplace sellers to a higher standard than themselves.

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#232 Confucius

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Posted 24 October 2011 - 02:58 AM

Amazon has the best customer service of any online retailer and you want to take them to task for banning someone who is telling you they are innocent. And you're accepting their story at face value. Lol.

I think we're done here. Hahah

#233 jer7583

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Posted 24 October 2011 - 03:06 AM

Amazon has the best customer service of any online retailer and you want to take them to task for banning someone who is telling you they are innocent. And you're accepting their story at face value. Lol.

I think we're done here. Hahah


you're assuming a retailer who took steps to ban a customer and his entire family and anyone associated with him for doing too many returns and price adjustments (which they granted by request) has "best customer service".

I think we are not coming from the same angle. You're clearly interested in "getting" the bad people and defending amazon. Also in assuming that everyone just was scamming the company.

Well better not call in with any problems to amazon, that's what i've learned in this thread. If you buy something there make sure you don't have to return it. And NEVER get involved with digital items.

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#234 Confucius

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Posted 24 October 2011 - 03:16 AM

Ummm yeah, that best customer service thing isn't my opinion or something I'm assuming. Amazon consistently rates near or at the top of every customer service survey.

I'll continue to call amazon for issues and return things as needed and not worry about a ban. You know why? Cause I'm not a huge PITA and im not returning 8 fing laptops.

------

People have nothing to worry about. Unless you're doing some shady crap or you're constantly being a nuisance to the CSRs, youre notgoing to be banned. Despite what the alarmists will have you believe.

#235 jer7583

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Posted 24 October 2011 - 03:31 AM

Ummm yeah, that best customer service thing isn't my opinion or something I'm assuming. Amazon consistently rates near or at the top of every customer service survey.

I'll continue to call amazon for issues and return things as needed and not worry about a ban. You know why? Cause I'm not a huge PITA and im not returning 8 fing laptops.

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People have nothing to worry about. Unless you're doing some shady crap or you're constantly being a nuisance to the CSRs, youre notgoing to be banned. Despite what the alarmists will have you believe.


how would you know if you're being a "huge PITA" according to amazon's standards? What would you do if you bought a laptop from them and it arrived damaged, knowing it's possible they could ban you from shopping without warning or discussion? Since you weren't one of the ones too lazy to complain, you get punished. That's amazon's stance.

It would be fair to say from the banning stories around the internet that amazon only wants people shopping at their stores who aren't savvy about the quality of their items or getting the most discounts that the retailer will offer. Customers who know too much just get banned. What a great place to go..

You need to stop assuming that every ban was someone who was out to screw amazon. You don't know. I don't know. It's just more convenient to you trying to win this argument or whatever it is you're trying to do here. Unless you have proof that the OP's story was a fabrication you should just stop.

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#236 Confucius

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Posted 24 October 2011 - 03:36 AM

Yea because people never lie on the Internet!


Random person on Internet who got banned vs amazon whom I've always had a good experience with and whom almost everyone has a good relationship with given their customer service satisfaction scores.

Tough call!

You should start an advocacy group for banned amazon users.

#237 david12795

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Posted 24 October 2011 - 03:37 AM

http://forums.macrum...ad.php?t=552203

http://www.mobilerea...=amazon banning

http://www.bt3centra...ead.php?t=40556


ouch. i wonder how much they have returned. i have made quite some returns but not big items such as laptops or tvs but video games *from warehouse.

makes me feel even iffier if i should even contact them to convert alll my GC to cash value
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#238 Confucius

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Posted 24 October 2011 - 03:38 AM

ouch. i wonder how much they have returned. i have made quite some returns but not big items such as laptops or tvs but video games *from warehouse.


Something like $14k worth of laptops. Which according to jer is *amazon's* fault!!

#239 david12795

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Posted 24 October 2011 - 03:42 AM

Something like $14k worth of laptops. Which according to jer is *amazon's* fault!!


:-s


and i thought i was being a nuisance for returning 5 items in the past two months. the biggest one was a 3DS. followed by a touchstone.
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#240 62t

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Posted 24 October 2011 - 03:43 AM

and I think some CAG did get ban for returning too much from AW

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