My Darklight Crypt originally wasn't counting, but I checked recently and now it has the 'S' icon, so they might have fixed it.
Yes - this appears to be fixed now. After speaking with a rep about two weeks ago, we discovered what appeared to be the problem with the adventure packs, but she was unable to help beyond that - so I sent a registered letter to the address she suggested, detailing the exact issue - I received confirmation yesterday that the letter had been signed for/delivered and when I logged into my account last night - they were both showing with the "S" - so I think the issue was fixed.
Long story short, the list of "eligible" items included the UPCs for the six-pack shipping case of the Adventure Packs - not the UPC of the individual item.
However, the strategy guide is still showing as "AMER FUN HOME VIDEO DVD GAME" and doesn't have the "S" by it. :(
"The ultimate weakness of violence is that it is a descending spiral, begetting the very thing it seeks to destroy, instead of diminishing evil, it multiplies it."