Is this one of those transactions where they have to scan a certain coupon first or they won't stack?
Didn't stack at my BestBuy. The BB coupon says it doesn't work with other coupons/promotions.
They won't lose any money on the manufacturer's coupon because they get reimbursed for it, so they have to accept it. By their own logic, their coupon shouldn't work when the movie is on-sale from its $34.99 MSRP.
I'd go back and try again with a different manager/CSR, though the manaer at my store said that they could use on store coupon and one manufacturer coupon on a single item.
Worked for me, although the manager had to override. Second coupon in a row from Coupons.com (Sound of Music) that I've had trouble with Best Buy's system recognizing. It should stack, since one is Best Buy's coupon and the other is a manufacturer's coupon.
There's no reason they need to override it, unless they did it wrong.
The coupon won't scan via UPC (it will at Target and Walmart), so they have to hit F7 on the register, add the $5 amount of the coupon, and then total out the transaction, answering Yes to the accepting of package deals.