I believe I was hacked sometime this morning, I didn't have any credit cards/debit cards/paypal accounts tied to my Live account, but 2000 of my MSP are gone and under recent purchases it says I purchased that new South Park game and NFL Blitz...I've already completely changed my password and did that one feature on the website that makes it so all consoles require a password to logon, so if I call them over the points I'd probably lose my account for a while and it happens just when I start playing the Ghost Recon beta :/
Don't worry, they streamlined the process, only takes a few days now.
So my girlfriend bought a new xbox around the holidays and tried recovering her gamertag on the new system. When she recovers it, it recovers a completely different account, different name, no gamerscore, no friends on her friends list, nothing except that there is an account with her login information. Anyone have this issue? Any way to resolve it, we've tried calling xbox and they keep telling her there is nothing they can do.
She probably got hacked, and someone sold her account. Go to www.billing.microsoft.com to see where her MSP were spent on, change your password, and use the Xbox Live Profile Protection tool