I bitched up a storm the first time and the rep didn't take it as a "complaint", which is why it happened the second time. The second time, it was registered as a complaint though I had to make a new order as BB (and HP for that matter, though that's a different story) can't reorder an item more than once on an existing order. The third time it happened, I decided that it was time to make a complaint up the chain of command to BB customer relations, which is how I ended up with a $10 GC & $30 GC for my troubles, plus I think I ended up with it being no more than $15 + tax, if not free after all the returns.
I don't have a way to get to the Mall easily, so I have to usually order online. I won't put up with dents or shit. Thanks for the tip.
If you order it online, make sure to check it from top to bottom and if it shows up in a grey plastic bag, assume the worst.
I normally try to get them in-store, though as sometimes I'm not able to get to BB on Tuesday, I try to order them online to save it being an issue with not getting one.
Don't feel too bad, I went to pick up the SW&tH steel the morning of release. Luckily I got there not long after the store opened because I only saw 5-6 copies on the shelf. Out of those few, only 1-2 copies were NOT dented up.
Somehow the upper portion(underneath the flap/cardboard) of the steelbooks had gotten crushed to where the top of the case was bulged up.
Luckily some of these internet retailers(Play.com, Amazon.de) have learned how to properly ship steelbooks. Unfortunately, places like BBY and Target don't deal with them enough to care.
This foolishness with the same issue happened three times in a row was just too much to believe, especially with all the bitching I did the first two times. Makes me think that BB just doesn't think on how to ship items like movies and 99% of the time, they can get away with it. This was the 1% that they couldn't do it.
I know BB and other online retailers are trying to save money on shipments, though some items need to be shipped in a box without question. Target did it to me with the ET Steelbook, which is why if Target has one, I'll make a point to go before work to pick one up the next time. Looks like that'll have to be for Bourne Legacy.