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Best Online Customer Service 2011


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Poll: Best Online Customer Service 2011 (1743 member(s) have cast votes)

Best Online Customer Service 2011

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#61 MikeE021286

MikeE021286

Posted 12 January 2012 - 02:32 AM

Amazon

I had a PS3 stolen from my porch that I ordered from them and they refunded me the full amount. Awesome stuff.

#62 Demon Soul

Demon Soul

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Posted 12 January 2012 - 03:22 AM

Best Buy was close, but I'll go with Amazon.

#63 knightsdwn

knightsdwn

    Beautiful Plastic

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Posted 12 January 2012 - 03:27 AM

Amazon.

#64 subtek

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Posted 12 January 2012 - 03:33 AM

Amazon.

They replaced Killzone 3 which was left outside my apartment building by UPS and subsequently stolen. They also replaced a couple non-gaming items that were left outside by UPS and stolen later in the year.

I wish UPS would stop doing that.

#65 DirkBelig

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    The Belligerent One

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Posted 12 January 2012 - 03:37 AM

How can it be anything but Amazon? Come on, they have a dedicated representative for their PC downloads department living here!

Best Buy has the best online customer service in my opinion. They are always throwing gift cards at me to correct mistakes and they are quick to fix the issues.

Disagree. I ordered a Ben Hur UE Blu-ray box set during BF weekend and they canceled it about a week later. I come to find they handed out $10 coupons to just about everyone else but me. Thanks for nothing, jerks.

Jump forward to the DotD for Red Dead Redemption for $20 right before Christmas. I order it for store pickup and they send the email that it's ready. Fortunately I dawdled about getting out the door because they sent a second email that they didn't have it. Same thing happened with another location. They said to call if I'd like to change to free delivery. I call, get disconnected after running through menus for several minutes. Every day until I finally reached them I'd get four emails telling me to come get it, whoops, we don't have it.

Call and ask that they ship it. Immediately get an email that it's backordered. Expected, no biggie. Get shipment notice and arrange to meet my friend whom I was gifting it to. Mail comes and there's only one copy when I'd ordered two. Grrrrr. Call Beast Buy again and learn that the idiot who made the change set it to deliver one copy and CANCELED THE OTHER! Then she says she can't do anything about it.

....................

I'm like, you're kidding, right? I've gotten jerked around for three weeks and because someone screwed up I'm supposed to be SOL? She puts me on hold and after five minutes comes back and says they'll redo the order at the deal price.

So, hell to the no are Beast Buy any good at online sales. If there's an upside, for some reason they gave me triple RZ points for a $1400 TV I bought because suddenly I get notification that I've got a $95 Reward cert coming. OK. Still want to junk-punch them though.

133994.png DirkBelig.png5fbfd2ddbe4d9137.png DirkBelig.png


#66 DealSeeker2U

DealSeeker2U

    Seize the deal!

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Posted 12 January 2012 - 06:48 AM

Amazon

#67 FrankCastleAZ

FrankCastleAZ

    AZHP Gaming Founder

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Posted 12 January 2012 - 02:18 PM

NewEgg
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#68 ScottBigGame

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Posted 12 January 2012 - 03:50 PM

Amazon....There are other websites to order stuff from? I didn't know.
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#69 Thomas96

Thomas96

    I am Thomaticus!

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Posted 13 January 2012 - 01:45 PM

Amazon
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#70 Jiggaloj

Jiggaloj

Posted 13 January 2012 - 02:57 PM

Amazon hands down.
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#71 htz

htz

Posted 13 January 2012 - 06:39 PM

amazon

#72 Z_meista

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    The Paragon

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Posted 14 January 2012 - 01:24 PM

:applause: amazon for sure

#73 htown01

htown01

Posted 14 January 2012 - 07:21 PM

Amazon, no contest.

#74 R. Kasahara

R. Kasahara

    The Artist Formerly Known as ブルー神羅

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Posted 15 January 2012 - 01:14 AM

Amazon.com hands down, can't even believe how sucky the Amazon.ca is compared to it

Sorry to hear. On the flipside, had an amazing customer service experience with Amazon.co.jp not too long ago.

Maybe this category should just be a battle of the Amazons :lol:
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#75 fwbweux

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    registered user

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Posted 15 January 2012 - 06:57 PM

I guess I'll give a token vote to gohastings. Ironically I only know about their customer service because of how many of my orders they've screwed up this year, but they unfailingly make it right and are pretty pleasant to deal with. Ultimately the best customer service is to get the order right the first time (which makes Amazon the real winner a million times over), but I appreciate an imperfect company that still tries.

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#76 RedRingOfDeath

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Posted 17 January 2012 - 03:55 AM

Gamefly.

I know the muffin man!


#77 YoshiFan1

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Posted 17 January 2012 - 05:20 AM

Amazon

#78 Kerouac

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Posted 17 January 2012 - 04:45 PM

Amazon

Trade List Games & DLC

Resells: Spec Ops The Line $2

GAMESHARE PHANTOMS:  Catherine $4 Tomb Raider $5 Darksiders II + DLC $5 Disney Brave - $5 Storm - $1 Transformers: Fall of Cybertron - $5 Rayman Legends - $8.50 NBA 2K14 $7

PS+ $40


#79 InvaderZim

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Posted 18 January 2012 - 06:37 PM

Amazon


#80 100xp

100xp

    Blizzard Spy

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Posted 19 January 2012 - 04:32 PM

Amazon.

#81 Traitorious

Traitorious

    Shunts to the face

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Posted 20 January 2012 - 01:53 AM

Amazon for like the 80th year in a row

#82 ragingst0rm6

ragingst0rm6

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Posted 20 January 2012 - 06:15 AM

Amazon, as long as you're not worried about getting banned for contacting CS too many times... I've let a few things slide because of the banning stories...

but they're still the best when you consider availability and results!

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#83 DanteWarrior

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Posted 21 January 2012 - 03:20 AM

Amazon, though their packaging of CE items sucks like 9/10 times

#84 LegendK1ll3r

LegendK1ll3r

Posted 21 January 2012 - 03:05 PM

Amazon, even though they haven't been as helpful lately as they used to be.


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#85 reddjoey

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Posted 25 January 2012 - 01:24 AM

Best Buy. I think I got like $80 in free certs from them for customer satisfaction when they screw things up.
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#86 Blade3D

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Posted 25 January 2012 - 01:37 AM

Amazon

#87 ryogahibiki

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Posted 25 January 2012 - 05:05 AM

Amazon, but they're not as good as they used to be. They also win by default since everyone else sucks so bad.

#88 marlboro2

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    Old time CAG

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Posted 25 January 2012 - 02:04 PM

Amazon

#89 saboism

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Posted 25 January 2012 - 06:12 PM

Amazon

#90 wingzero16

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Posted 02 February 2012 - 08:04 AM

amazon freaking amazing quick responses phone calls everything love that store it deleted ebay out of my shoppin places