Best Online Customer Service 2011
Posted 12 January 2012 - 02:32 AM
I had a PS3 stolen from my porch that I ordered from them and they refunded me the full amount. Awesome stuff.
Posted 12 January 2012 - 03:33 AM
They replaced Killzone 3 which was left outside my apartment building by UPS and subsequently stolen. They also replaced a couple non-gaming items that were left outside by UPS and stolen later in the year.
I wish UPS would stop doing that.
Posted 12 January 2012 - 03:37 AM
Disagree. I ordered a Ben Hur UE Blu-ray box set during BF weekend and they canceled it about a week later. I come to find they handed out $10 coupons to just about everyone else but me. Thanks for nothing, jerks.
Best Buy has the best online customer service in my opinion. They are always throwing gift cards at me to correct mistakes and they are quick to fix the issues.
Jump forward to the DotD for Red Dead Redemption for $20 right before Christmas. I order it for store pickup and they send the email that it's ready. Fortunately I dawdled about getting out the door because they sent a second email that they didn't have it. Same thing happened with another location. They said to call if I'd like to change to free delivery. I call, get disconnected after running through menus for several minutes. Every day until I finally reached them I'd get four emails telling me to come get it, whoops, we don't have it.
Call and ask that they ship it. Immediately get an email that it's backordered. Expected, no biggie. Get shipment notice and arrange to meet my friend whom I was gifting it to. Mail comes and there's only one copy when I'd ordered two. Grrrrr. Call Beast Buy again and learn that the idiot who made the change set it to deliver one copy and CANCELED THE OTHER! Then she says she can't do anything about it.
I'm like, you're kidding, right? I've gotten jerked around for three weeks and because someone screwed up I'm supposed to be SOL? She puts me on hold and after five minutes comes back and says they'll redo the order at the deal price.
So, hell to the no are Beast Buy any good at online sales. If there's an upside, for some reason they gave me triple RZ points for a $1400 TV I bought because suddenly I get notification that I've got a $95 Reward cert coming. OK. Still want to junk-punch them though.
Posted 12 January 2012 - 03:50 PM
Posted 15 January 2012 - 01:14 AM
Sorry to hear. On the flipside, had an amazing customer service experience with Amazon.co.jp not too long ago.
Amazon.com hands down, can't even believe how sucky the Amazon.ca is compared to it
Maybe this category should just be a battle of the Amazons
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Posted 15 January 2012 - 06:57 PM
Posted 20 January 2012 - 06:15 AM
but they're still the best when you consider availability and results!
Posted 21 January 2012 - 03:05 PM
Posted 25 January 2012 - 05:05 AM
Posted 02 February 2012 - 08:04 AM