Posted 04 February 2012 - 11:34 PM
I was refused the $20 credit at my bestbuy. They said they had no idea what I was talking about.
I decided to go ahead and e-mail their customer support about it. Because I do want the credit if my purchase is in fact entitled to it. But also because I had a rediculous experience with my pickup. I got multiple things, including an Uncharted 3 CE, which has a 10 x 6 inch base to the box. Big, but nothing that would not fit in a normal size bag. I had a lot to that day, all on foot, so I needed a bag for all this stuff, and the girl at the store pickup counter kept telling me their store has nothing that would work. I was the only one at the counter this whole time too. I know they have bags, so I go across the store, tell the first employee I come to that I want a bag. He walks me up to the registers and pulls out a bag that works just fine. Seriously, like 7 out of 10 of my last bestbuy experiences have been terrible. Messing orders up, telling me they have something in stock over the phone when they don't, trying to convince me the standard edition of a game is the Collectors Edition that I ordered, etc. etc.
I voted BB best and worst retailer this year for the CAG poll. Best for prices that i was able to get with their Daily Deals, but worst for service.