Just to throw out some useless information, since the better answer of using your phone number has already been given, I have a five digit number and they would always have to add five zeroes before my number in the old days to get it to work.edit
: yeah, what esalw822 said.
It actually sounds unrelated to them entering your account properly if you do see the purchases showing in your RZ account. Sounds like you should be hitting up the Best Buy Forums to get your Unlocked account to work properly:http://forums.bestbu...bd-p/gamersclub
I'd just make a new thread and usually a mod will get back to you within 3-5 days. Slow initial response, but they usually get the issue resolved.
Oh! Well there's a great idea I obviously did not think of. My in store purchases do show up on my Rewards Zone account and I can see an Unlocked line item when I look at purchase details but that 10% just does not work. I haven't traded in games since I joined unlocked so I'm not sure if that bonus works either.
I'll try using my phone number next time I buy a used game and see if that makes a difference. Thanks for the tip.