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GamersGate Thread


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#3421 stupidproz1

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Posted 07 January 2013 - 05:02 PM

Just purchased 65,000 blue coins for $52.00. Pretty much 20% off everything I buy off them in a year + another 20%off the purchase, thank you =)

#3422 elessar123

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Posted 07 January 2013 - 05:03 PM

Gamersgate = fail at customer service. Giving a yearlong 20% discount to those customers that you had to refund money to is a good way to piss of those paying customers who bought things at full price and get nothing. For a whole year.


Just get someone with a discount buy it. Win-win.

#3423 Detruire

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Posted 07 January 2013 - 05:06 PM

Just get someone with a discount buy it. Win-win.

That only works if you're friends with such a person. :-(

#3424 jshackles

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Posted 07 January 2013 - 05:06 PM

Just get someone with a discount buy it. Win-win.


True - which again reiterates that it's a terrible way to handle things on Gamersgate's part. Since the customers that normally pay you full price will be funneling their purchases through people with discounts, it's only going to take a couple of days (maybe weeks) before they come back and say "Sorry it was a typo, we didn't mean December 31 we meant January 31".

Lose-lose.

#3425 Hoarder

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Posted 07 January 2013 - 05:07 PM

Wow... so glad I gifted the Beth pack to myself. I got a refund, got the keys, and got the 20% year discount.

#3426 Sir_Fragalot

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Posted 07 January 2013 - 05:07 PM

Gamersgate = fail at customer service. Giving a yearlong 20% discount to those customers that you had to refund money to is a good way to piss of those paying customers who bought things at full price and get nothing. For a whole year.

Which means I probably won't be buying anything from Gamersgate this year.

/rant

Hell even not at full price but anyone who bought anything from GG in the last year. I bought some sale items, no trouble at all but it's annoying to know someone gets a 20% discount because GG fucked up and I get nothing. I mean yeah I know they should compensate the people some way but 20% off for a whole year, jesus.
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#3427 seamoss

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Posted 07 January 2013 - 05:07 PM

Just purchased 65,000 blue coins for $52.00. Pretty much 20% off everything I buy off them in a year + another 20%off the purchase, thank you =)


Holy schlamoly... I've always liked GG, they are like the "mom and pop shop" of digital download stores, but if they don't get their shit together soon, there won't even be a store to spend all those BlueCoins.

#3428 Fatalis Fafnir

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Posted 07 January 2013 - 05:09 PM

No wonder Fallout 3 Goty and Fallout NV UE never went on sale on Steam. Well, if anyone has extra keys they want to sell PM me.

#3429 elessar123

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Posted 07 January 2013 - 05:11 PM

True - which again reiterates that it's a terrible way to handle things on Gamersgate's part. Since the customers that normally pay you full price will be funneling their purchases through people with discounts, it's only going to take a couple of days (maybe weeks) before they come back and say "Sorry it was a typo, we didn't mean December 31 we meant January 31".

Lose-lose.


More like December 31, 2012. Due to the error, they'll be refunding blue con purchases.

#3430 pROvIs

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Posted 07 January 2013 - 05:12 PM

Just get someone with a discount buy it. Win-win.


Except you don't get the blue coin rewards.
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#3431 elessar123

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Posted 07 January 2013 - 05:14 PM

That only works if you're friends with such a person. :-(


There are plenty of people here that have it. I should, but I haven't checked.

#3432 Syntax Error

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Posted 07 January 2013 - 05:16 PM

Due to the error, they'll be refunding blue con purchases.

Refunds to be paid in blue coins.

#3433 Stonekeep

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Posted 07 January 2013 - 05:19 PM

There are plenty of people here that have it. I should, but I haven't checked.


Yeah but you can't keep asking someone to get you X game every time. The whole site is broken now, they will lose a lot of customers with this decision.

#3434 xKalamityx

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Posted 07 January 2013 - 05:25 PM

Wow... so glad I gifted the Beth pack to myself. I got a refund, got the keys, and got the 20% year discount.


I gifted the keys to my email but they never appeared in any way in form on confirmation or anything. Did you make your purchase early?

#3435 espy

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Posted 07 January 2013 - 05:25 PM

Anyone with the discount willing to purchase two copies of SimCity for myself and a friend of mine, at cost? You can keep the blue coins of course.

#3436 pROvIs

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Posted 07 January 2013 - 05:26 PM

Its an awesome bonus for those who have it. I think they would of been better off doing 50 percent off any regular priced it excluding packs. It still would have been nice but wouldnt upset so many others. I'm happy for those that got it. I just wish I had as well
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#3437 Raptor25

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Posted 07 January 2013 - 05:32 PM

Did the people who gifted it to themselves and got the discount and games redeem the keys at the time? Or just knowing you will eventually.

It occurs to me I actually did gift it to myself (mistakenly purchased as gift), and I don't have a discount. Which is perfectly fine obviously, just curious.

#3438 El Vader

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Posted 07 January 2013 - 05:44 PM

Ok Guys, give me an advice.
I gifted the pack to myself, they refund me my money, BUT I activated all of the keys exept for FO and Rage.
Is anyone in the same boat as me? should I write to support just in case?

#3439 Genocidal

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Posted 07 January 2013 - 05:45 PM

Yeah but you can't keep asking someone to get you X game every time. The whole site is broken now, they will lose a lot of customers with this decision.

What would have been an acceptable resolution to you?

Anyone with the discount willing to purchase two copies of SimCity for myself and a friend of mine, at cost? You can keep the blue coins of course.

A heads up if you weren't aware, GamersGate limits purchasers to two copies of an item ever, so you might have better luck finding two different people willing to sell one extra.
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#3440 Stonekeep

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Posted 07 January 2013 - 05:49 PM

Keys to everyone who bought the bundle and that's it. The will lose customers and a lot of money with this discount .

A heads up if you weren't aware, GamersGate limits purchasers to two copies of an item ever, so you might have better luck finding two different people willing to sell one extra.

Even worse...

#3441 jshackles

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Posted 07 January 2013 - 05:53 PM

What would have been an acceptable resolution to you?


As someone who runs an online business, I'll say this. A 20% discount (assuming people can't double up on blue coins) is pretty hefty for the market they're selling in. Giving a segment of your customers a year-long 20% discount simply doesn't make sense. It also, inversely, affects customers without the 20% discount. Gamersgate will want to be more cautious about putting something on sale, as their margin has to be AT LEAST 20% or they're going to start losing money. So my guess is that either the discount will go away sooner than that, or we won't be seeing too many good deals on GamersGate this year.

The acceptable resolution to make people who were upset about having their bundle purchases refunded would have been to a one-time 20% discount or bonus blue coins (store credit). 20% off for a year is insanity.

#3442 soulkyo

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Posted 07 January 2013 - 05:56 PM

If I received the email (and they did say my name) will I get the keys for sure? I'm currently on a paypal claim for the refund of my money. But, if I will receive the keys in the end I think I better cancel the claim. What do you think?

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#3443 Stonekeep

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Posted 07 January 2013 - 05:57 PM

As someone who runs an online business, I'll say this. A 20% discount (assuming people can't double up on blue coins) is pretty hefty for the market they're selling in. Giving a segment of your customers a year-long 20% discount simply doesn't make sense. It also, inversely, affects customers without the 20% discount. Gamersgate will want to be more cautious about putting something on sale, as their margin has to be AT LEAST 20% or they're going to start losing money. So my guess is that either the discount will go away sooner than that, or we won't be seeing too many good deals on GamersGate this year.

The acceptable resolution to make people who were upset about having their bundle purchases refunded would have been to a one-time 20% discount or bonus blue coins (store credit). 20% off for a year is insanity.


They should go with a whole month of discount...

#3444 Genocidal

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Posted 07 January 2013 - 06:00 PM

Even worse...

This has been their policy since before this ordeal. GreenManGaming only allows one per account. There's plenty to be upset with GG about, no need to be faux-outraged about things that aren't even bad policies.

As someone who runs an online business, I'll say this. A 20% discount (assuming people can't double up on blue coins) is pretty hefty for the market they're selling in. Giving a segment of your customers a year-long 20% discount simply doesn't make sense. It also, inversely, affects customers without the 20% discount. Gamersgate will want to be more cautious about putting something on sale, as their margin has to be AT LEAST 20% or they're going to start losing money. So my guess is that either the discount will go away sooner than that, or we won't be seeing too many good deals on GamersGate this year.

The acceptable resolution to make people who were upset about having their bundle purchases refunded would have been to a one-time 20% discount or bonus blue coins. 20% off for a year is insanity.

Yea, I pretty much agree that 20% off for a year is crazy and that they would've been better served to do a one-time discount (though probably larger than 20%) or a flat credit in blue coins to everyone affected. I'll be extremely surprised if this makes it through to the end of the year unchanged. I wonder how many people tried to get in on this bundle and received the discount?
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#3445 espy

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Posted 07 January 2013 - 06:01 PM

A heads up if you weren't aware, GamersGate limits purchasers to two copies of an item ever, so you might have better luck finding two different people willing to sell one extra.


I wasn't aware, but that would work too if anyone wants to sell me one. PM me if interested,if not, sorry for clogging up the thread.

#3446 Stonekeep

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Posted 07 January 2013 - 06:02 PM

This has been their policy since before this ordeal. GreenManGaming only allows one per account. There's plenty to be upset with GG about, no need to be faux-outraged about things that aren't even bad policies.

I was talking about my previous post:

Yeah but you can't keep asking someone to get you X game every time. The whole site is broken now, they will lose a lot of customers with this decision.

It's even worse now.

#3447 b49adam

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Posted 07 January 2013 - 06:05 PM

Just a heads up... I got the rest of my Borderlands 2 Steam Keys. I ordered the 4 Pack for me and my bro and two of my friends. I got the last two keys 2 min ago...

#3448 Ithian

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Posted 07 January 2013 - 06:12 PM

Just a heads up... I got the rest of my Borderlands 2 Steam Keys. I ordered the 4 Pack for me and my bro and two of my friends. I got the last two keys 2 min ago...


Thanks for the heads up. Mine filled in as well.

#3449 b49adam

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Posted 07 January 2013 - 06:13 PM

Thanks for the heads up. Mine filled in as well.


Awesome looks like they restocked...

#3450 jshackles

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Posted 07 January 2013 - 06:15 PM

Yea, I pretty much agree that 20% off for a year is crazy and that they would've been better served to do a one-time discount (though probably larger than 20%) or a flat credit in blue coins to everyone affected. I'll be extremely surprised if this makes it through to the end of the year unchanged. I wonder how many people tried to get in on this bundle and received the discount?


If they're really serious about giving these people a 20% discount for a year, why not build it into some sort of promotional program similar to Amazon Prime? There were plenty of people willing to jump on the IGN discount (15%) for about $7, and that was supposed to be "lifetime". Since they're already giving out 20% discounts to a lot of customers, why not have a program where you pay them a one time fee to also get the discount? That would truly be the win-win in this scenario.

If they're planning on losing money by offering a year-long 20% discount, then they're planning to fail. Posted Image