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#2821 pROvIs

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Posted 30 December 2012 - 04:24 PM

Just a question/comment regarding your game shelf... I see a few people mentioning that games have been removed from their shelf. For me this is odd as I have never had any games on my shelf. Granted, prior to this debacle, I had only purchased 1 game (plus the free Volvo game). Has anyone's shelf been like this or was my Mom correct in saying that I am "unique".


No you're not unique. I still have my Beth pack as well sitting in my collection. Many others do as well. Problem is we don't know when they or if they are going to cancel it. Currently we are unable to get keys for games even though they have them. This leans not to believe they are trying to figure out a way not to give them to us at all.
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#2822 motoki

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Posted 30 December 2012 - 05:18 PM

They have been doing the 10 minutes for a while now even before the price mistake shenanigans started. At least I've definitely gotten it before this mess all started so it's unrelated.

#2823 motoki

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Posted 30 December 2012 - 05:32 PM

Ok as I just told you it has happened to me before the price mistakes. Maybe it doesn't happen 100% of the time for every purchase everyone makes for every game but I had the 10 minute wait for games I bought there several weeks back before the price mistakes.

It's unrelated. End of story.

#2824 walkonshadows

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Posted 30 December 2012 - 05:58 PM

GG is doing something new now.

I just bought Order of War off GG ($2.48 on GG, $2.99 on Amazon, plus I had Blue Coins on GG), and I got this msg when checking for my Steam serial:




So, it would appear they no longer immediately issue serials.


10 minutes might not be enough time to stop every order, but once something bizarre happens, the S really hits the fan and there's people almost crashing the system racing trying to order a big price error, well, 10 min just saved you.... well, 10 min. I guess?


They have been doing the 10 minutes for a while now even before the price mistake shenanigans started. At least I've definitely gotten it before this mess all started so it's unrelated.


I didn't receive the message when I bought The Witcher 2 a few days ago. I immediately used my serial to tie my purchase to GOG.com.

I also immediately got my main Borderlands 2 serial after purchasing. There was no 10-min delay there either.

Can't say for the Bethesda Pack as I didn't try.

But no, I've never seen this message before.


Ok as I just told you it has happened to me before the price mistakes. Maybe it doesn't happen 100% of the time for every purchase everyone makes for every game but I had the 10 minute wait for games I bought there several weeks back before the price mistakes.

It's unrelated. End of story.


Yes, it's unrelated. I posted the same thing when I bought Viking: Battle for Asgrad on the 23rd...http://www.cheapassg...&postcount=4446

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#2825 motoki

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Posted 30 December 2012 - 06:02 PM

Re: 10 minute wait period to generate keys.

It may possibly be tied to games under a certain amount. It first happened to me on December 10th with Orcs Must Die 2 and Defenders of Ardania. Both at the time were on sale for around $2.50.

*Edit: Actually now that I think about it xanchui told me they did the 10 minute waiting period to gift the $12.50 (price mistake) Command and Conquer Origin pack I bought from him so I don't know what the hell their criteria is for why some people get it and some people don't. I doubt they know either.

I don't think they know their head from the hole in their ass at this point.

Edited by Motoki, 30 December 2012 - 06:32 PM.


#2826 Stonekeep

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Posted 30 December 2012 - 06:22 PM

GG is doing something new now.

I just bought Order of War off GG ($2.48 on GG, $2.99 on Amazon, plus I had Blue Coins on GG), and I got this msg when checking for my Steam serial:




So, it would appear they no longer immediately issue serials.


10 minutes might not be enough time to stop every order, but once something bizarre happens, the S really hits the fan and there's people almost crashing the system racing trying to order a big price error, well, 10 min just saved you.... well, 10 min. I guess?

How's the game anyway? I can't play the demo for some reason.

#2827 Cheaplikeafox OS X

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Posted 30 December 2012 - 10:44 PM

They do a 10 minute gifting wait on anything that is giftable usually. Before if you bought one copy of something it wouldn't delay the "Show Serial" key but just the gift option, but lately seems like the entire thing is delayed.

#2828 PCgamerz

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Posted 31 December 2012 - 04:20 AM

lol, submitted a ticket to GG support asking refund for my cancelled bethesda pack never get a reply, so I brought the case to moneybooker and finally I got my money back :)
seems their support is intentionally ignoring any refund ticket.

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I hate price differences & region restricted :evil:

 


#2829 Idiotekque

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Posted 31 December 2012 - 04:24 AM

Didn't GG have like one support guy before this happened? No joke, everyone I knew who sent in a ticket got a reply from the same guy (Ashot P.).

If they still have the one guy...

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#2830 espy

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Posted 31 December 2012 - 04:26 AM

lol, submitted a ticket to GG support asking refund for my cancelled bethesda pack never get a reply, so I brought the case to moneybooker and finally I got my money back :)
seems their support is intentionally ignoring any refund ticket.


I'm not sure if it's intentional, between the business hours of this holiday season, the small size of their company, and the size of this error, I think they have their hands full. Regardless it is annoying.

#2831 motoki

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Posted 31 December 2012 - 04:28 AM

Didn't GG have like one support guy before this happened? No joke, everyone I knew who sent in a ticket got a reply from the same guy (Ashot P.).

If they still have the one guy...


Someone mentioned getting a reply from him recently a few pages or so back so it seems like he's still there.

Probably wants a new job after all this mess though.

#2832 espy

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Posted 31 December 2012 - 04:30 AM

Someone mentioned getting a reply from him recently a few pages or so back so it seems like he's still there.

Probably wants a new job after all this mess though.


Or he has the most secure job of all time.

#2833 walkonshadows

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Posted 31 December 2012 - 04:35 AM

Or he has the most secure job of all time.


Not with GG actively trying to run themselves into the ground. I'd be shopping my resume around too.

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#2834 spoderman

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Posted 31 December 2012 - 04:42 AM

lol, submitted a ticket to GG support asking refund for my cancelled bethesda pack never get a reply, so I brought the case to moneybooker and finally I got my money back :)
seems their support is intentionally ignoring any refund ticket.


They're not intentionally ignoring refund tickets, their support is usually this slow. I submitted 2 tickets a few months ago, and it took at least 4 days to get a response for each ticket. If you get a response before a few days, you're incredibly lucky. Severose could probably back me up on this, he's submitted a million tickets.

#2835 PCgamerz

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Posted 31 December 2012 - 04:53 AM

I'm not sure if it's intentional, between the business hours of this holiday season, the small size of their company, and the size of this error, I think they have their hands full. Regardless it is annoying.


They're not intentionally ignoring refund tickets, their support is usually this slow. I submitted 2 tickets a few months ago, and it took at least 4 days to get a response for each ticket. If you get a response before a few days, you're incredibly lucky. Severose could probably back me up on this, he's submitted a million tickets.


Well, I'm just assuming after I read at here http://www.gamersgat...or?issue=241167 where some said question unrelated to refund got answered in few hours.
Never dealt with the support before so I thought they're usually fast at responding :D

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#2836 motoki

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Posted 31 December 2012 - 04:55 AM

I've only submitted a ticket a couple of times but it took them the better part of a week to respond. And this was with no glitches, no holidays and nothing special that would cause a support backup.

I wonder if Ashot is outsourced. That name doesn't sound especially Swedish to me.

#2837 walkonshadows

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Posted 31 December 2012 - 05:16 AM

I've only submitted a ticket a couple of times but it took them the better part of a week to respond. And this was with no glitches, no holidays and nothing special that would cause a support backup.

I wonder if Ashot is outsourced. That name doesn't sound especially Swedish to me.


GG's support must be getting it's butt kicked. I bet his ass is hot.

Wait, what are we talking about?!

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#2838 Genocidal

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Posted 31 December 2012 - 05:20 AM

*sigh* Checked my bank statement today, and even though my order was cancelled my pending payment for the Borderlands four-pack finally was authorized and went through (plus a small international fee). I was figuring since the order was cancelled the payment would never get authorized and just fall off, but no. That would make sense.
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#2839 Syntax Error

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Posted 31 December 2012 - 05:20 AM

Well, I'm just assuming after I read at here http://www.gamersgat...or?issue=241167 where some said question unrelated to refund got answered in few hours.
Never dealt with the support before so I thought they're usually fast at responding :D

I submitted a ticket yesterday about removing Ghost Recon: FW from my "shelf" since they were never going to give me a key for it. Ashot P. responded within five minutes (literally - looking at my email, it was four minutes) saying he had removed it.

#2840 Idiotekque

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Posted 31 December 2012 - 05:25 AM

Hey, I'm gonna post a deal!

The Secret World is $20.96 right now, not sure what that is after the promo code and/or with blue coins.

Not a terrible price. It will be $12.99 in January on Amazon, but you won't get the next issue ($5) and Initiate Pack ($15) unless you buy it before the end of the year, so it's worth the money if you want those things.

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#2841 Genocidal

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Posted 31 December 2012 - 05:29 AM

This give me hope that Steam will have a 33-50% off deal tomorrow. Is that a daily deal or the price it's been all sale?
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#2842 Idiotekque

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Posted 31 December 2012 - 05:34 AM

This give me hope that Steam will have a 33-50% off deal tomorrow. Is that a daily deal or the price it's been all sale?

It was under $15 on the 23rd, apparently. Was everyone too busy complaining to notice? :lol:

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#2843 motoki

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Posted 31 December 2012 - 05:38 AM

Yes.

#2844 CrimsonTribe

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Posted 31 December 2012 - 05:43 AM

Hey, I'm gonna post a deal!

The Secret World is $20.96 right now, not sure what that is after the promo code and/or with blue coins.

Not a terrible price. It will be $12.99 in January on Amazon, but you won't get the next issue ($5) and Initiate Pack ($15) unless you buy it before the end of the year, so it's worth the money if you want those things.



Hmmm, it's glitching for me now (showing 100% off), so maybe it's worth keeping an eye on?

Edited by CrimsonTribe, 31 December 2012 - 05:46 AM.
clarify

Workin on it


#2845 motoki

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Posted 31 December 2012 - 05:46 AM

Hmmm, it's glitching for me now (showing 100%), so maybe it's worth keeping an eye on?


Yeah um you do that and let me know how it worked out for you in a week or so.

#2846 CrimsonTribe

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Posted 31 December 2012 - 05:48 AM

Yeah um you do that and let me know how it worked out for you in a week or so.


Meh, if it shows up for less than $10, I'm willing to take that chance. I'm ready to live dangerously 8-)

Workin on it


#2847 walkonshadows

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Posted 31 December 2012 - 05:49 AM

Yeah um you do that and let me know how it worked out for you in a week or so.


:rofl:

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#2848 Idiotekque

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Posted 31 December 2012 - 05:49 AM

Looked closer and it was 51% off, then suddenly 30% off (which it still is) on the 23rd. Looks like yet another price glitch. :D

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#2849 motoki

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Posted 31 December 2012 - 05:50 AM

Looked closer and it was 51% off, then suddenly 30% off (which it still is) on the 23rd. Looks like yet another price glitch. :D


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#2850 Syntax Error

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Posted 31 December 2012 - 05:50 AM

Meh, if it shows up for less than $10, I'm willing to take that chance. I'm ready to live dangerously 8-)

The secret is to lick the code as soon as you get it so GG can't take it back.