Oh really? I know they let go of most of his staff but didn't know he was fired too.
good guy, but I'm not the only one with bad experiences at kmart. The point I was trying to make is that most deals tended to be turned around eventually as price mistakes. See any of the good TRU sales/bestbuy deals, etc. Kmart's system for whatever reason took almost half a day before sales showed up correctly in the system. Josh's only recourse was to return later and try again, but the hassle in most cases wasn't even worth the extra trip and sullied their reputation regardless. If others still have good experiences, then great, but a lot of people here try to make that guarantee universally, when in reality kmart's implementation of sales are still YMMV in terms of ease.
So despite the price showing 19.99 in the physical print ad, the manager refused to override it. At first she stated there was "another version" that was 29.99. Then when that was debunked she just flat out refused to sell it to me for 19.99. The service desk associate was pretty cool about it and said I was in the right. Unfortunately what the manager says goes. At this point my frustration started to boil over to anger, so I just grabbed the print ad and told them I'd go pricematch it at Wal-Mart. Which they did without issue.
It is obvious that this is a price error, but it's still absurd that they won't honor their Sunday print ad. I've come out ahead way more often than not at K-Mart though, and this is the first remotely bad experience I've ever had with them.
Oh well, I've got the game for the price I wanted to pay.
i guess you were lucky that WM doesn't question the ad. I know my BB and WM confirm the availability and pricing before allowing it, with a 99% rejection rate typically lol. The problem with Kmart is the need for constant involvement of the manager with any sale, "price mistake" or not. I'm glad it worked out for you in the end.