I have had my share of issues with Best Buy, but it seems like some of the issues are easily solveable or the result of your poor preparation. How did they get the wrong address to send the GZ Unlocked kit to in the first place? It's an electronic system so whatever you entered or they have on record for you is the address it goes to. If you have two RZ accounts, you can simply wait for the points to post to the other account in 30-35 days and then print the cert. Similarly, all you need to do on the missing points is call and speak to the rep and explain that the promotion called for 1000 bonus points regardless of any price matches and the store made a mistake when doing the PM. It won't take two hours and they will handle it if you are just clear about what happened.
Thats the thing though, I didnt know I had two accounts or the other address in their machine(Its an address from my home I lived in a decade ago)
The only possibility that I can come up with is that it is some account made for my tracking over a decade ago judging by its low member number(Its like four zeroes deep). I have never activated it and It never was pulled up or noticed for the 3 years Ive been a reward zone member and now they mysteriously pull it up halfway through this promotion?
Every time I go to my Best Buy the customer service has problems with their system throwing up errors and have to move to different registers like its musical chairs, so Im sure its because of their old outdated system, thats why I dont understand why they have to rely on it for this promotion