By comparison, I've had much better luck with them than with goHastings.
Maybe I am the minority but I have ordered several times from goHastings and couple of times the ordered items did not meet expectations (missing items or such) but each time their customer service came through. Once they sent the missing items free of charge and of course the other times, with lack of missing items in stock, refunded me for the items in question. What's even better is that the same rule applies to their used items as it does to AWDs as in DLC maybe missing or used and 3 out of 5 times I scored the DLC even when not expecting it (Gears of War LE, ME3:CE, and Fable III:LE). I am happy with them so far.