My grade 7 ps3 mw3 bundle for $150 came with a sealed game but a busted bluray drive. Looked like the system was dropped. They wouldn't send a replacement. Only a refund once they receive it back. I was not impressed with costumer service. Not using cowboom again. More of a hassle than its worth in savings.
Really just b/c they wouldn't send you a replacement. You could easily say that it's broken and get another console for free. That's why they won't send you another one. They have to make sure the system is actually broken and than you buy another one which they will price match the price.