[quote name='slowdive21']My local store is that way too. They love me and know that I 'bring the deals'. :lol:
This is a store that I have a past with. I've had them refuse to pm items, tear price stickers off of products in the back and then tell me I am mistaken about the products price, flat out refusal to return/rebuy even when the same sale is going, they've broken up my online pickups so I don't get the $10 GCs, etc.
I was going to write a letter about 2 years ago, but I never followed through. I did fill out 5 or 6 survey complaints and I think I may have gotten the main problem employee fired as he hasn't been there the past few visits.[/QUOTE]
I've run into employees like this before, one of which is a female front end manager who tried denying the @Gamer coupon stacks until I brought in a printed page from the BB forums and showed it to the main store manager here.
Ever since then she just politely does the override if it's not working automatically.
But those receipt surveys definitely are read by the higher ups. If they see a pattern of low scores and complaints from customers about a particular store or employee, then you better believe they're going to fix that issue.
I had the store manager of a Sears store call me personally to express his regrets that his employees were watching ESPN rather than helping customers. All it took was doing that survey on the receipt that they always shill for you to do.
Another route to take if you want something done about particular employees is cancelling pre-orders on games with a rep you have had issues with. This works well at Gamestop to eliminate douchebag employees very quickly.