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Horrible Apple Store Experience (then not as horrible)


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7 replies to this topic

#1 Javery

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Posted 22 October 2012 - 05:41 PM

So I ordered an iPhone at 10 p.m. on Saturday night and paid with a gift card. I got the email from Apple on Sunday saying my phone was ready for pick-up. I go to the Apple Store and they have the phone with my name on it but they tell me due to a glitch in their computer system my order had been cancelled (along with other people's - the glitch was store-wide apparently).

My gift card now had a $0 balance so they wanted me to pay another $212.93 for the phone and then wait 2-3 weeks to be mailed another (non-refundable) gift card. I basically flipped out and told them I wasn't leaving without either my money back or an iPhone.

I got to speak with the manager who couldn't fix the problem due to the way the online store is set up but he let me have the phone if I promised to bring in the replacement gift card when it was shipped to my house. He said he was just relying on his faith in humanity - totally the right move which was totally unexpected these days. I got his business card and I will bring in the gift card when I get it and deliver it to him personally. The whole experience sucked and I still have to go out of my way to bring back the gift card but they did try to make it right.

Cool story, right bros?

--- Bella's Arcade --- Donkey Kong + ---
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#2 RedvsBlue

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Posted 22 October 2012 - 06:00 PM

Slow Monday at work, huh?

#3 Javery

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Posted 22 October 2012 - 06:04 PM

Sort of - huge doc review going on and it is easy to get distracted.

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#4 Ashlee

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Posted 24 October 2012 - 12:04 PM

Actually, it is a very good story (:

#5 TTGSteve

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Posted 25 October 2012 - 12:36 PM

I enjoyed the story. :)

#6 Clak

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Posted 25 October 2012 - 03:03 PM

So you got what you paid for, but now have to go back to the store to deliver to him the gift card they're sending you? Sounds like you still got screwed to me. I'd have said I wanted something in return for the trouble of going back to the store.
Think of how stupid the average person is, and realize half of them are stupider than that. -George Carlin

“Never argue with stupid people, they will drag you down to their level and then beat you with experience.” -Mark Twain

“When a great genius appears in the world you may know him by this sign; that the dunces are all in confederacy against him." -Jonathon Swift

#7 sleepydumbdude

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Posted 26 October 2012 - 06:16 AM

I'd call him up and tell him you don't feel like making another trip out there but if he will give you an address to mail it to then you will. Better to waste a stamp and throw it in an envelope than waste your time and gas.

#8 Javery

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Posted 26 October 2012 - 07:39 PM

Too late. I returned it at lunch today. He didn't seem to care that much. Oh well, I feel good for doing the right thing instead of buying another iPhone LOL.

--- Bella's Arcade --- Donkey Kong + ---
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