When will they be using this "new system" and how will it be better then the old system?
New system is in place right now and is the one that will be used for all titles except: Halo 4, Call of Duty Black Ops 2, Hitman Absolution and Far Cry 3. All other titles are now on the new system.
Why it is better:
1. You can put down as much as you want on your preorder up to the full amount with tax, with the minimum amount being $5. Need to do this in one transaction. If you want to "add" to your deposit, you'll need to go in and cancel your existing preorder and then place another preorder with the higher deposit. Today a single $5 deposit is your only option for in store preorders.
2. This gets rid of the whole return/exchange issue that really causes issues particularly with the $20 RZ cert promotions. You place your deposit in the system and then when you come to pick it up, the redemption/purchase also happens in the preorder system. Don't need to return the preorder sku and then buy the actual for sale sku.
3. Relative to #2, you won't need a manager override to return a preorder sku anymore. You almost always place preorders more than 30 days out (normal return period) so that caused issues. No longer.