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(DEAD) Brave 3D (5 disc set) $8 + tax + S&H at Sears.com


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192 replies to this topic

#121 n8rockerasu

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Posted 03 December 2012 - 10:30 PM

Call and bitch. They're not supposed to charge until shipment and it's long since the point of the item being shipped. It's current product, so there's no question it's not something that sold out and never to return.


Doing a chat with a sales rep right now as trying to talk on the phone while my daughter is nearby is just an exercise in frustration, lol. The rep is claiming that all orders are billed immediately.

Oh wow...and now while I'm waiting for her to check the status of my order, she's trying to sell me on the "Shop Your Way" program. Yeah...try to talk a customer, who's having problems with an order, to subscribe to your shopping club. That'll go over well. That's GameStop level soliciting right there. I informed her that I wanted to make sure this order was handled properly before I consider doing any more business with Sears.

Good God, she's telling me that the problem is that my order "did not process correctly" and will need to be sent to their credit card vendor department to re-process. I asked why my card was charged if it didn't process correctly, and this is the reponse I got...

Catherine: While placing the order the order will get charge. However, don't be worry, I'm forwarding this issue and it will be process.

Catherine: I'm sorry for any inconvenience this matter may have caused you.


Fuck you, Sears. I will dance on your grave.

#122 Scorch

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Posted 03 December 2012 - 11:11 PM

Well there you go, don't be worry.

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#123 Squarehard

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Posted 06 December 2012 - 11:32 PM

Yet to see anything arrive in the mail, and dealing with their customer service is a nightmare.

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#124 Zimmy

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Posted 06 December 2012 - 11:47 PM

My order is still showing processing and I have been charged.

Now I am going to have to chase down a Sear's CS agent.

Something told me to avoid this deal like the plague and I didn't.
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#125 62t

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Posted 06 December 2012 - 11:47 PM

same mine still havent ship

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#126 Squarehard

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Posted 06 December 2012 - 11:50 PM

Looks like I'll have to wait another 5-7 days for a response from their "research department".

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#127 iduncurr

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Posted 07 December 2012 - 04:57 AM

Looks like I'll have to wait another 5-7 days for a response from their "research department".

Same here, as long as they don't cancel on me or send me the dvd version I'll be fine with another week I guess.

#128 Cap'n_RDM

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Posted 07 December 2012 - 04:58 AM

Received the 3D version yesterday!!!

#129 coopscohen

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Posted 07 December 2012 - 05:09 AM

Received the 3D version yesterday!!!


Did your order status ever change to shipping?

#130 speedy05

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Posted 07 December 2012 - 05:23 AM

still waiting...

#131 Cap'n_RDM

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Posted 07 December 2012 - 08:15 AM

Did your order status ever change to shipping?


I received a shipping notice a few days after ordering.

#132 EDiTOR9

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Posted 07 December 2012 - 03:07 PM

still waiting...


Same here. :-/

#133 psunami

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Posted 07 December 2012 - 07:26 PM

I got an email from support saying that they are looking into my order, but that it would take 5 to 7 days to get a response.

Pretty damn entertaining customer service debacle to this point.

#134 n8rockerasu

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Posted 07 December 2012 - 07:49 PM

I got an email from support saying that they are looking into my order, but that it would take 5 to 7 days to get a response.

Pretty damn entertaining customer service debacle to this point.


I just hope they realize these orders were supposed to be for the 5 disc 3D version of the movie. If that's causing the delay, I'd rather they just cancel the order than send the DVD version or something stupid.

#135 dyeknom

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Posted 08 December 2012 - 03:25 AM

Yet to see anything arrive in the mail, and dealing with their customer service is a nightmare.


Yes, yes it is. Their CS is pretty inept, but it is because they use the same CS for Kmart, etc.

#136 dogmae

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Posted 08 December 2012 - 02:50 PM

I just got my shipping confirmation today

#137 FearNixon

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Posted 08 December 2012 - 03:06 PM

Used the online rep chat this morning and got shipping confirmation about an hour later.

#138 Zerok

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Posted 08 December 2012 - 03:17 PM

I just got my shipping confirmation today


Got mine about an hour ago as well.

#139 pablo escobar

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Posted 08 December 2012 - 03:24 PM

I just got shipping confirmation as well!

#140 D0RC

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Posted 08 December 2012 - 04:06 PM

USPS confirmation here too, you?

#141 Squarehard

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Posted 08 December 2012 - 04:17 PM

Now to see if it actually arrives the correct edition.

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#142 elessar123

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Posted 08 December 2012 - 04:24 PM

Ditto.

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#143 TheRock88

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Posted 08 December 2012 - 04:26 PM

Yup got my confirmation too

#144 Blaster man

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Posted 08 December 2012 - 04:27 PM

Hmm..shipping confirmation for Brave despite cancelling the order. Got an email saying my cancellation of Tinker Bell went through and they're refunding my card for it though.

#145 Zimmy

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Posted 08 December 2012 - 05:04 PM

Got my shipping notice also.
It's going to be like Christmas trying to guess what they will actually ship.
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#146 eastx

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Posted 08 December 2012 - 05:12 PM

Ditto; notified today.

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#147 psunami

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Posted 08 December 2012 - 06:53 PM

Same here. Got my notification this morning.

#148 62t

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Posted 08 December 2012 - 07:07 PM

still nothing on my john carter

My trade list: http://www.cheapassg...ead.php?t=42397

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#149 naitosan

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Posted 09 December 2012 - 08:25 AM

Got shipping confirmation... about time. Let's hope it's 3D edition. Otherwise I'm fine since I'm able to grab non 3D one from Amazon's lightening deal.

#150 Covnam

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Posted 10 December 2012 - 04:06 AM

Just got my shipping email this morning as well. Hope it's good news when it arrives.