Final Fantasy XIII Xbox 360
What game did you order again?
Originally I did just that. I explained the exact same dilemma and they directed me to Digital River's customer service. Apparently they have the actual inventory of games and are responsible for shipping them to the customer. Square Enix is in charge of sales and technical support for their games. I was just as confused. I might add that the second time I contacted Digital River they started off by suggesting that I call Square Enix about it and I informed him that I was directed to Digital River by Square Enix. Don't let them put you in a circlejerk like this.
Why wouldn't you call Square Enix customer support instead of Digital River? You placed the order with SE so you are their customer, call them and let them fight it out with DR.