TRU is horrible with gift cards or reward cards or anything else. I remember getting screwed out of a 20 gift card I got once because if you read the fine print on the card it said it expired a month after activation. This was during a time where I didn't really need anything new to play so I was saving it for a rainy day. Nope! TRU wasn't having any of that. They shut me down and told me my gift card was worthless the next time I walked in there.
I prefer to avoid TRU at all cost unless they have some unmatchable deal like they did when their GH/RB instrument sets were on sale. At least then I managed to get the full GH World Tour package with drums and everything for 20$. Haven't seen anything that good since though.
Yeah they can be pretty sneaky with their promos/reward offers and temporaray gift cards, all of which seem enticing on the surface, but their fine prints & restrictions (especially when the computers are programmed to block said offers) can be quite frustrating. But they've had some pretty good sales as well. I guess you just have to be an equally savvy customer to get the most out of the offers they give.
I currently have a pair of $5 Rewards R Us coupons that they mailed to me expiring on the 31st. And then I have 3 more $5 Rewards R Us coupons that I earned during the 10% holiday promo period (these are the ones that say video games/hardware or accessories are exempt) expiring on 01/11/13. I called the Rewards R Us customer service though, and I was told that the disclosure statement on these rewards coupons might be an error, and that they are supposed to work just like the ones that are physically mailed to me. So I'll give it a shot again later (this time buying games not being price-matched) and see if all 5 of these Rewards R Us coupons work.
Btw, has anyone posted the TRU ad for the week of 12/30/2012 to 01/05/2013 on these forums yet? Because if they have an even better sale for games next week, then I'll hold my Rewards R Us coupons 'til tomorrow (Sunday).