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Questions about package loss during trading after you sent the payment (updated)


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#1 raykcchan

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Posted 25 December 2012 - 12:41 AM

One CAG sells a PS3 dishonored game to me for $22.00 a few weeks ago. Right now, I still have not received the game for almost 2 weeks. I found that the his usps tracking number is not updated. The latest update is December, 17 th. however, the expected delivery date is december, 20th. I think the package lost. Does anyone have this experience before? If this really happen, what should I do? I know I am trading with CAGs it doesn't cover any buyer or seller protections. Is it my responsibility? Thank you very much.

Post updated:

Here is the tracking number.
03122120000195358770

First-Class MailĀ®
Dispatched to Sort Facility
December 17, 2012, 5:05 pm
RANDLEMAN,$NC$27317$
Expected Delivery By:
December 20, 2012
Delivery Confirmation™
Acceptance
December 17, 2012, 3:02 pm
RANDLEMAN,$NC$27317$




Actually, I am still dealing with this CAG. He told me he didnt want me to post his user name in there so I respect his decision. He has 100% positive feedbacks in trading with cags. He had nearly 100 transactions. In our transaction, i sent him $22 gift card amazon code for his dishonored. After several discussion, he said he will refund $11 PayPal to me for compensation if the status is no longer updated after this year. He told me I didn't request him to buy an insurance so that it is my partial responsibility. Anyways, is the partial refund a good solution for both of us?

Actually, I want to have a full refund, but he rejects full refund for the following reasons below.
1. For the insurance issue, it is my responsibility to tell him to buy a insurance, but not himself asks me actively. Since i have not requested him to buy instance, he doesn't buy insurance so he can't file a claim to USPS.
2. He confirmed he has shipped the game with the USPS tracking number. He said this is his first time to lost mail when trading with CAGs. If it is lost, It is the post office's responsibility but not himself. If he gives me full refund, he will lost $44 totally. It does not sound reasonable.
3. The amazon gift card $22 is redeemed.
4. He thought his game maybe misrouted. He thought I may receive the game in somedays perhaps 1 month or 2 months later. If he issued the full refund to me and I eventually receive the item after several months, he said I will be lucky that I get money back and get a free game, while he completely loss the game and paid some extra money plus shipping Charge, total around $44.
5. I am not paying via PayPal, eBay or amazon. The seller does not have a full responsibly for package loss and there is no buyer protection. This is cheapassgamer trading forum, not a big business.

I don't know how to argue that. Although I can argue that, he said he will not give me full refund. The $11 partial refund is his last resort if I don't receive the game within a month.

That is the reason why he only gives me a partial refund.

After our discussion, he decided to refund $11 to me for compensation if I do not receive the game this month (the tracking information doesn't update this month). Most importantly, I haven't paid $22 with PayPal. I sent him $22 amazon gift card so that I can't file any claims since the code is redeemed.
Lastly, he warned that next time I should pay the money until the item is delivered. Maybe I am too hastile. I sent him payment before he shipped the item.
Actually, are there any rules for trading in CAG?

For example, I pay the seller money first and wait him to ship the item or the seller ships the item until it is delivered, then I pay for it? Anyway, I am very confused now.

For another example, if a boy uses psn $10 code to trade a game with another CAG, does the boy give the CAG code first or the CAG sends the game with tracking number first?

Also, is it reasonable for the buyer to send the $10 code until he received the item?

Actually, do many sellers usually want the buyer to send him a code or payment first before he ships the item?

Thank you for you guys to helping me to figure it out the solution. I just want to hear more opinions and gain more experiences from you guys. I very appreciate for those who spend a lot of time in reading my post and gives me some opinions.

Edited by raykcchan, 30 December 2012 - 12:10 AM.
Update information


#2 mitch079

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Posted 25 December 2012 - 12:46 AM

What is the last thing the tracking # says?

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#3 Elusive

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Posted 25 December 2012 - 12:51 AM

Better yet, what's the actual tracking number?

#4 tcbys

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Posted 25 December 2012 - 12:55 AM

Was there anything on the tracking number. The seller could of given you a bogus tracking number.

#5 Hybrid5006

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Posted 25 December 2012 - 12:59 AM

Who was the seller?

#6 haruky

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Posted 25 December 2012 - 01:31 AM

Yes. Who was the seller? Did they have good feedback? Or was it a new CAG with no feedback under his belt?

#7 tcbys

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Posted 27 December 2012 - 01:40 AM

Did you resolve your problem?

#8 thelonepig

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Posted 27 December 2012 - 01:46 AM

I'm curious if there is a resolution here as well.

It is the seller's responsibility to get the merchandise to the buyer. If a package is lost, it is entirely on the seller. (There are a few grey areas, such as the buyer providing the wrong address, that I could see it being on the buyer.)

So in short, if you didn't get your game and the seller won't live up to their side of the deal, file a complaint with PayPal or whatever service you paid through. Hopefully you didn't gift the payment.

#9 MasaTFC

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Posted 27 December 2012 - 02:25 AM

well you are in a spot here since you have no feedback. but smokingpiglet^ is right. so make sure you follow up on the service you used as with PP you only have 30 days to file (from what I understand).

However, I have had a few instances on this site where the item was sent and it sat in a shipping facility for 1-3 weeks, then made a very round about way to get to my doorstep (like from tampa to a shipping facility 15 miles outside Pitt only to sit there for a 10 days and go BACK to jacksonville FL and then sent back to my apartment. yea). so this CAG who sold you the game may not be screwing you here, could just be Holiday shipping mishaps abound.

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#10 blissskr

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Posted 27 December 2012 - 02:30 AM

It should be the sellers responsibility imo, they can file a report with the USPS to try and locate the package. They could have also purchased Usps insurance for shipping which would have covered them on their end if package was lost.
Although just as an aside I have had packages both received myself and delivered to others where the mailman simply didn't scan the package and then the tracking forever says the same thing until it times out. I ship a lot and find it very rare that Usps actually totally loses a package. Sometimes also a package will suddenly show up even a few weeks late when it gets misrouted somehow in transit without the dc# being updated.
:cold:

#11 pitfallharry219

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Posted 28 December 2012 - 06:27 PM

Thanks for the updates, OP.

#12 raykcchan

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Posted 29 December 2012 - 01:47 PM

Thank you for all responses in my situation. I am glad for your listening and sharing your own thoughts.
Actually, I am still dealing with this CAG. He told me he didnt want me to post his user name in there so I respect his decision. He has 100% positive feedbacks in trading with cags. He had nearly 100 transactions. In our transaction, i sent him $22 gift card amazon code for his dishonored. After several discussion, he said he will refund $11 PayPal to me for compensation if the status is no longer updated after this year. He told me I didn't request him to buy an insurance so that it is my partial responsibility. Anyways, is the partial refund a good solution for both of us? Actually, I want to have a full refund, but he rejects full refund for the following reasons below.
1. For the insurance issue, it is my responsibility to tell him to buy a insurance, but not himself asks me actively. Since i have not requested him to buy instance, he doesn't buy insurance so he can't file a claim to USPS.
2. He confirmed he has shipped the game with the USPS tracking number. He said this is his first time to lost mail when trading with CAGs. If it is lost, It is the post office's responsibility but not himself. If he gives me full refund, he will lost $44 totally. It does not sound reasonable.
3. The amazon gift card $22 is redeemed.
4. He thought his game maybe misrouted. He thought I may receive the game in somedays perhaps 1 month or 2 months later. If he issued the full refund to me and I eventually receive the item after several months, he said I will be lucky that I get money back and get a free game, while he completely loss the game and paid some extra money plus shipping Charge, total around $44.
5. I am not paying via PayPal, eBay or amazon. The seller does not have a full responsibly for package loss and there is no buyer protection. This is cheapassgamer trading forum, not a big business.

I don't know how to argue that. Although I can argue that, he said he will not give me full refund. The $11 partial refund is his last resort.

That is the reason why he only gives me a partial refund.

After our discussion, he decided to refund $11 to me for compensation if I do not receive the game this month (the tracking information doesn't update this month). Most importantly, I haven't paid $22 with PayPal. I sent him $22 amazon gift card so that I can't file any claims since the code is redeemed.
Lastly, he warned that next time I should pay the money until the item is delivered. Maybe I am too hastile. I sent him payment before he shipped the item. Actually, are there any rules for trading in CAG? For example, I pay the seller money first and wait him to ship the item or the seller ships the item until it is delivered, then I pay for it? Anyway, I am very confused now. For example, if a boy uses psn $10 code to trade a game with another CAG, does the boy give the CAG code first or the CAG sends the game with tracking number first? Also, is it reasonable for the buyer to send the $10 cod until he received the item?

Thank you guys. I have updated this post in the first post.

Edited by raykcchan, 29 December 2012 - 02:11 PM.


#13 thelonepig

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Posted 29 December 2012 - 03:52 PM

1. For the insurance issue, it is my responsibility to tell him to buy a insurance, but not himself asks me actively. Since i have not requested him to buy instance, he doesn't buy insurance so he can't file a claim to USPS.
2. He confirmed he has shipped the game with the USPS tracking number. He said this is his first time to lost mail when trading with CAGs. If it is lost, It is the post office's responsibility but not himself. If he gives me full refund, he will lost $44 totally. It does not sound reasonable.
3. The amazon gift card $22 is redeemed.
4. He thought his game maybe misrouted. He thought I may receive the game in somedays perhaps 1 month or 2 months later. If he issued the full refund to me and I eventually receive the item after several months, he said I will be lucky that I get money back and get a free game, while he completely loss the game and paid some extra money plus shipping Charge, total around $44.
5. I am not paying via PayPal, eBay or amazon. The seller does not have a full responsibly for package loss and there is no buyer protection. This is cheapassgamer trading forum, not a big business.


1. That's malarkey. It's the seller's responsibility to get the item to you in the described condition. Insurance is up to them, not you.
2. Not reasonable, but a risk you take as a seller.
4. Maybe. What does the tracking show at this point?
5. He's right. CAG takes no responsibility for trades/sales between its members. You still have options. If you're finding him unreasonable, contact a mod and see if getting one involved will push the situation along.

I doubt he would have shipped the game to you without receiving payment first. That's a ridiculous defense. "If you didn't want the game to get lost, you shouldn't have traded with me!" :lol:

#14 GBAstar

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Posted 29 December 2012 - 04:04 PM

Please post the tracking number.

#15 ShockandAww

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Posted 29 December 2012 - 04:42 PM

This sucks and something similar happened to me on ebay before. I sold a game to someone and it somehow ended up taking about 6 weeks (USPS 1st Class) to get to the buyer. In the meantime I shipped the buyer a replacement. Of course both eventually arrived and I just let the buyer keep both. Took a good loss on it but not a whole lot else you can do.

Frankly to lessen the blow on everyone I'd say to split the costs and just accept the $11 refund for now, give it another few weeks, and if it still hasn't shown up the seller should refund you the other $11.

#16 Rozz

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Posted 29 December 2012 - 05:12 PM

If I didn't receive a game I would not be satisfied with a partial refund. Also remember, if he does not rectify the situation then you can leave appropriate feedback. At this point the only acceptable alternatives to me are him either sending you another copy of the game or a full refund.

#17 Kendro

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Posted 29 December 2012 - 05:16 PM

1. That's malarkey. It's the seller's responsibility to get the item to you in the described condition. Insurance is up to them, not you.


Agreed. If the seller bought something on Amazon and Amazon gave him that bullshit excuse, would the seller only accept half reimbursement?

#18 UberSwiss

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Posted 29 December 2012 - 06:41 PM

I've learned the hard way a few times, but if the seller did not pay for tracking or insurance, the liability falls on him or her. If the seller is reading this, just give him the refund. If you're already going to refund him $11, why not just refund him $22. If it were me, I wouldn't risk hurting my reputation.
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#19 Yamato

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Posted 29 December 2012 - 08:10 PM

POST THE TRACKING NUMBER

Also, sounds like the CAG is spouting some bullshit. You can still file a claim and start an investigation even without insurance. I've done it before when a package of mine was lost.

It is MOST CERTAINLY the seller's responsibility to get the item to the buyer. If USPS lost his package, then HE is out the payment and the item. You should get a full refund. It isn't your responsibility to ask for insurance, that is for him to decide on. Again, even though there is no insurance, he can still call in with the tracking number and have them investigate.

It isn't your fault that the package was lost. Why should you have to suffer? This is something that happens from time to time and it is on the seller. After all, he is the one that shipped the item. It doesn't matter if he sold it on CAG or Amazon, or got a gift card or paypal as payment. This is still on him.

If you never receive the game and you don't get a full refund, leave him negative feedback.

If you never receive the game and only get a partial refund, leave him neutral feedback.

If you end up getting the game, leave him positive feedback because in the end this is a USPS mistake.

If you end up getting your full refund, then there was no real trade and you wouldn't leave him feedback at all.

Also, there are no real rules on CAG in terms of trading, but the norm is:

-If trading, lower feedback ships their end first

-If selling, the buyer pays first and then the item is shipped

I doubt that nearly anyone on this forum would ship an item and wait to be paid until it was delivered - especially to someone with no feedback! Again, this CAG is talking out of his ass. It is unfortunate that his package has possibly been lost, but he is handling it the wrong way. I wish you would give his name so I know to avoid him.


POST THE TRACKING NUMBER

#20 buffdrew84

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Posted 29 December 2012 - 08:29 PM

I have had two packages that I sent to someone (without dc #s for some reason) get lost in the mail a long time ago.

What I did was the fair thing. I returned the games that were sent to me or agreed upon a fair amount of money (in my case it was 15 dollars) to be sent to the other person since their package was lost.

I think that if the seller already cashed the money that he should return it all or send you Dishonored. It is only fair.

I was just scammed on CAG two weeks ago from user

xphoenix23

he took 150 dollars and promised to overnight a Wii U. Found out later he took the picture from ebay and hasn't logged on since.

My example is just to show you that some people on here have no class. You don't know for sure if he is scamming you or what. At least he is paying you SOMETHING. It is still not right. If the seller is reading this, refund his money dude.

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#21 raykcchan

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Posted 29 December 2012 - 11:49 PM

Here is the tracking number.
03122120000195358770

#22 raykcchan

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Posted 29 December 2012 - 11:56 PM

POST THE TRACKING NUMBER

Also, sounds like the CAG is spouting some bullshit. You can still file a claim and start an investigation even without insurance. I've done it before when a package of mine was lost.

It is MOST CERTAINLY the seller's responsibility to get the item to the buyer. If USPS lost his package, then HE is out the payment and the item. You should get a full refund. It isn't your responsibility to ask for insurance, that is for him to decide on. Again, even though there is no insurance, he can still call in with the tracking number and have them investigate.

It isn't your fault that the package was lost. Why should you have to suffer? This is something that happens from time to time and it is on the seller. After all, he is the one that shipped the item. It doesn't matter if he sold it on CAG or Amazon, or got a gift card or paypal as payment. This is still on him.

If you never receive the game and you don't get a full refund, leave him negative feedback.

If you never receive the game and only get a partial refund, leave him neutral feedback.

If you end up getting the game, leave him positive feedback because in the end this is a USPS mistake.

If you end up getting your full refund, then there was no real trade and you wouldn't leave him feedback at all.

Also, there are no real rules on CAG in terms of trading, but the norm is:

-If trading, lower feedback ships their end first

-If selling, the buyer pays first and then the item is shipped

I doubt that nearly anyone on this forum would ship an item and wait to be paid until it was delivered - especially to someone with no feedback! Again, this CAG is talking out of his ass. It is unfortunate that his package has possibly been lost, but he is handling it the wrong way. I wish you would give his name so I know to avoid him.


POST THE TRACKING NUMBER


Thank you for your helpful opinions. I have posted the tracking number already. Actually, the seller has over 100 positive feedbacks. Maybe I am too hastile again. I have left him a positive feedback already.

Edited by raykcchan, 30 December 2012 - 12:15 AM.


#23 raykcchan

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Posted 30 December 2012 - 12:14 AM

1. That's malarkey. It's the seller's responsibility to get the item to you in the described condition. Insurance is up to them, not you.
2. Not reasonable, but a risk you take as a seller.
4. Maybe. What does the tracking show at this point?
5. He's right. CAG takes no responsibility for trades/sales between its members. You still have options. If you're finding him unreasonable, contact a mod and see if getting one involved will push the situation along.

I doubt he would have shipped the game to you without receiving payment first. That's a ridiculous defense. "If you didn't want the game to get lost, you shouldn't have traded with me!" :lol:


What is a mod?

#24 raykcchan

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Posted 30 December 2012 - 12:21 AM

Yes. Who was the seller? Did they have good feedback? Or was it a new CAG with no feedback under his belt?


He is the seller with over 100 positive feedbacks.

#25 thelonepig

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Posted 30 December 2012 - 12:24 AM

What is a mod?


A moderator. Someone who donates their time to the site to resolve disputes, delete unhelpful/hurtful posts, and generally moderate the forum.

Pookymeister and Shrike are the two that are active in the trading forum.

#26 Barney

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Posted 30 December 2012 - 12:31 AM

funny story.. i just experienced something similar.

On December 2nd i bought a Video game from a seller on ebay for $4 dollars total. She sent the game out the next day with the usps tracking number. After a day the tracking stopped updating and a week and a few days went by.

She contacted The postal service but they really didn't give her a solution. We both thought the package got lost because of the holiday season and she decided to give me a full refund.. turns out the package finally arrived on the 24th and the tracking number updated as well.. i ended up sending her the money back...


I would give it a week or two more... if the package doesn't arrive and the tracking number doesn't update then a partial refund would be a good way to end it..

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#27 Yamato

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Posted 30 December 2012 - 01:14 AM

Thank you for your helpful opinions. I have posted the tracking number already. Actually, the seller has over 100 positive feedbacks. Maybe I am too hastile again. I have left him a positive feedback already.


Why would you leave positive feedback before the deal was finished? Also, it doesn't matter if he had 200 feedback. It is the seller's responsibility to have the item delivered. Let him know that he can call USPS and get it sorted out because the same thing happened to a game I was selling. After a few calls they opened an investigation at the sorting facility.

I know you don't want to push the issue, and it is unfortunate that the seller's package is lost. Still, the burden is on him.

It seems that you don't want the buyer to be out the $44 and you have some sympathy. Maybe the best option is to just wait a month to see if it shows up - I've also had a package shipped to me First Class that took 21 days to arrive for unknown reasons. If you're willing to wait a month, do so. It could very well show up after the holidays wind down. If it still hasn't shown up by the end of January, then I would push for the full refund.

Edited by Yamato, 30 December 2012 - 01:53 AM.


#28 GBAstar

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Posted 30 December 2012 - 02:40 AM

According to the USPS tracking number your package wasn't accepted/dispatched by USPS until December 17th.

It looks like it was shipped by First Class mail which while it is technically rated as a a 2-5 business day service all bets are off during the Holidays.

I would give it one more week. Even though the seller didn't have insurance he can still contact USPS and provide his shipping information and explain that you as the buyer haven't received the item yet. USPS will then do something called a "track back" and they will send an alert to all the postal facilities where the item should have traveled while en route to your address and see if it got stuck somewhere along the way.

#29 blissskr

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Posted 30 December 2012 - 07:23 PM

Look at the tracking the package was clearly misrouted and is on it's way

Processed at USPS Origin Sort Facility

December 30, 2012, 2:25 am

CITY OF INDUSTRY, CA 91715

The Usps must have misplaced the packaged but it's now showing movement I would give it about a week to arrive at this point. The good thing is the package is now showing up again in the system so this should work out ok.
:cold:

#30 pitfallharry219

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Posted 30 December 2012 - 07:33 PM

Of course the seller didn't want his name posted. If the package has been lost for good, saying it's half your fault and only giving you a partial refund is a dirty move, and he obviously doesn't want people to know how he operates in a situation like this.