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Anyone else just get screwed over by PS+ Auto renewal?


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6 replies to this topic

#1 SpartenOmega117

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Posted 31 December 2012 - 09:32 AM

Just saw a $17.99 pending charge on my bank account! It's been a while since I used my vita or ps3. I purchased the assassins creed 3 liberation bundle from amazon and only activate one of my 30 day trials. I didn't know it was automatically set for auto renew! Ugh now I'm stuck with this $17.99 charge for a service ill probably never use...

Any chance of refund?

#2 crysis93

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Posted 31 December 2012 - 09:39 AM

Yeah my account once auto-renewed. Just call up billing and tell them you plan on renewing in the future but you really cant afford them to take the 17.99 cause you need the money for bills.

Believe it or not they actually care about their customers. But beware its only a one-time deal.

#3 GBAstar

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Posted 31 December 2012 - 10:20 AM

OP,

It takes about 30 seconds to remove credit card information and to turn auto-renewal off. In almost every PS+ thread this information has been mentioned.

That being said I have found their customer service to be overall good. Just make sure to try and cancel ASAP

#4 ProfessorStotch

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Posted 31 December 2012 - 12:57 PM

When you activate the 30 day trial, it tells you that you have to cancel auto-renew or else it'll charge your account. You have to click either OK or Accept to get past that page, acknowledging that if you don't turn off auto-renew, you're agreeing to the charge.

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#5 highoffcoffee496

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Posted 31 December 2012 - 04:46 PM

When you enter your promotion code it tells you it will auto renew if you don't cancel it. You accepted the terms so I'd be surprised if they let you have your money back.
Always read the fine print...
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#6 burritoman

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Posted 31 December 2012 - 05:01 PM

Always read the fine print...

It's actually pretty big print right below the code.

Good luck on getting your cash back. Most of he time you can't get refunded on digital stuff unless it's required by law in your state.

You could always try the go through your card method and let them fight the fight for you.

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#7 htz

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Posted 01 January 2013 - 07:32 AM

It's actually pretty big print right below the code.

Good luck on getting your cash back. Most of he time you can't get refunded on digital stuff unless it's required by law in your state.

You could always try the go through your card method and let them fight the fight for you.

Don't do a chargeback unless you want your PSN account terminated.

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