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Best Buy "Upgrade & Save" 1/13/13-2/2/13


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#811 elessar123

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Posted 02 February 2013 - 03:58 AM

Not me. I went in and held up all registers with my semi automatic AR-15, picked out the Blus I wanted and left. Forget cheap, it's all about the FREE!


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#812 ryoga79

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Posted 02 February 2013 - 04:56 AM

Just got hosed.

Found:
Rocky Undisputed Collection @ $22.99
The Matrix steelbook @ $9.99
Love & Other Drugs @ $9.99 (Anne Hathaway naked in HD, DON'T JUDGE ME!)

I have 3 $5 upgrade and save coupons and 3 RZ $5 certificates. I figure after taxes I should be paying a little under $20. ($42.97 + $3.44 tax - $30 certificates = $16.41)

Clerk totals up the bill and after certificates it shows $74.xx! I'm like, no, that's not right. After showing the shelf tags, the clerk asks the manager WTF. Manager says the skus on all the sale items are fucked up, says they had half of them fixed by mid-day. Next clerk asks if she should void the transaction, which is replied "yes". "But I've already applied the coupons". "They should re-apply after you restart".

Clerk rings me up again. Total is $29.93. :wall:

"I had the RZ coupons". She replies "yeah, they're on there". :bs:

I'm normally a patient person, but at this point I was just ready to GTF outta there. I pay up and leave. I'm going to have my oil changed across the street from BB tomorrow, guess what's gonna happen while I wait? They better not give me any shit.

The math on the receipt is amazing, I'll post a picture. Prepare to be confused.

EDIT:

Here is the receipt.

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How she came up with those numbers, I will never know.


You receipt is easy (I noticed the other day that they now split up RZ amount per movie): They never applied your coupons. The RZ hit, but not the U&S coupons. You lost out on $15.

Is the Rocky sale hidden? On the website it's listed at $60 on sale and there are NO sale markers for it at my store. Is it YMMV? If it's only $23, I might snag it before work tomorrow.

Did my "hopefully" last pick ups Thursday night.

Bill & Ted's Excellent Adventure $10 AC
Predator/Predator 2 Double Pack $5 AC
Se7en $5 AC
Kubrick Triple Pack $10 AC

Girlfriend got the last Austin Powers Triple Pack $10 AC
Zombieland $5 AC
Twister $5 AC

I might see if they have that Rocky set on sale since i just popped over 250 RZ points via tonight's poll, so if i can get it at he $22.99 price, I'll walk away with it at $13 plus tax hopefully before work tomorrow night.

hopefully.
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#813 Invicta 61

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Posted 02 February 2013 - 05:31 AM

You receipt is easy (I noticed the other day that they now split up RZ amount per movie): They never applied your coupons. The RZ hit, but not the U&S coupons. You lost out on $15.

Is the Rocky sale hidden? On the website it's listed at $60 on sale and there are NO sale markers for it at my store. Is it YMMV? If it's only $23, I might snag it before work tomorrow.



Never seen it done like that before. I was looking at the $3.48 RZ and $8.04 RZ thinking they should be $5. Also it has each of them listed at the bottom of the total. I guess it adds up in the end, but it's an odd way to do it.

There was a shelf tag for Rocky the Undisputed Collection blu end date 2/2/13. When the clerk looked it up online after the price dispute it showed at $59.99, so I can understand why it hasn't really been mentioned here. If the sale prices in the system are messed up like the manager said and no tag is put out on the shelves, good luck getting one for $22.99.

BTW, the clerk brought the shelf tag with her while checking the price. I bet it doesn't get put back out.
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#814 tenchi7

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Posted 02 February 2013 - 07:21 AM

My purchases were a headache too today. I brought my 5 movies to the desk, mind you I always double check the prices now. 4 9.99s and 1 11.99. Each and everyone had a different price and only one was right. The cashier at CS(I only do it at CS, the registers are always a nightmare) went with me to the racks and I showed her the prices, no problem sweet young girl. She rung it up and tried to adjust them, but they wouldnt adjust, so she had me pay the price shown then she adjust them as a return afterwards. It all came out okay, well except the pissed off wife in the car because it took so long.

The number one hint I can give as a veteran of 3 of these now is to bring your trades in the store with you(show the security guy if your dvds), pick out the blu-rays you want(I suggest 1 or 2 back ups in case you have a wrong edition) then bring it to customer service, and price check the movies come up to what you think they should(Always check the internet first for the internet price, and write it down with the SKU) then trade in your DVDs, and buy your Blu-rays. Mentally have the price you believe you should pay, and if it isnt right speak up.

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#815 HydroX

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Posted 02 February 2013 - 07:25 AM

I need to remember to hit Best Buy tomorrow for the Dark Knight Returns deals.

Also need to pick up a 12+1 Xbox Live Gold card, but I hope I don't forget to bring my DVDs for the last day of U&S.

#816 KOPITARRULEZ_11

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Posted 02 February 2013 - 08:58 AM

What I got so far. I paid 4.99 for each unless noted.:

1/13
300 (Steelbook)
Amadeus
Ben-Hur
***Casino Royale*** TRADED TO MOVIE STOP FOR PETER PAN
Clash of the Titans (Steelbook)
Inception (Steelbook)
LA Confidential
Matrix (Steelbook)
The Shawshank Redemption (Steelbook)
Sherlock Holmes (Steelbook)

1/14
Sherlock Holmes: A Game of Shadows (Steelbook)
Field of Dreams
2001/Clockwork Orange/The Shining 3-Pack

1/18
North by Northwest
The Big Lebrowski
The Hangover (Steelbook)
The Hangover 2 (Steelbook)
Green Lantern (Steelbook)
Superman Returns (Steelbook)
Wrath of the Titans (Steelbook)

1/19
Apollo 13
King Kong (2005)
Jumanji
The Blues Brothers
The Book of Eli (Steelbook)

1/20
The Woman in Black
Dark City
Grumpy Old Man/Grumpier Old Man
Serenity
The Imaginarium of Doctor Parnassus

1/25
***Tropical Thunder*** TRADED TO MOVIE STOP FOR PETER PAN
The Departed
Zombieland
Old School

1/31
Smoking Aces 2-Pack

2/1
Tropical Thunder
Casino Royale
The Bourne Idenity (6.99)
Rush Hour

So 38 Blu-Rays at 4.99 each + 1 at 6.99. 13 Steelbooks and a total of 43 movies.


Updates will be available here at collection: http://www.blu-ray.c...on.php?u=238846


howd u find those steelbooks i haven't seen many in a long while and aren't the hangover steelbooks back to normal price

#817 BustaUppa

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Posted 02 February 2013 - 09:43 AM

Bah same deal for me at a second Best Buy later tonight. Blu-ray prices always reverted to the sticker price when clerk tried to apply the coupons. I mentioned the $10 display prices for a couple of the movies. He rescanned the items and claimed it was "impossible" to apply the coupon to the sale prices. Pssshh whatever. The store was closing so I gave up and left empty-handed.

#818 neoz

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Posted 02 February 2013 - 09:43 AM

howd u find those steelbooks i haven't seen many in a long while and aren't the hangover steelbooks back to normal price


All of the SB's that he bought were on sale till the 26th I believe. After that they were all back to regular price. If they weren't in store then your SOL pretty much.

#819 SonictheHedgehog1337

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Posted 02 February 2013 - 11:40 AM

Just got hosed.

Found:
Rocky Undisputed Collection @ $22.99
The Matrix steelbook @ $9.99
Love & Other Drugs @ $9.99 (Anne Hathaway naked in HD, DON'T JUDGE ME!)

I have 3 $5 upgrade and save coupons and 3 RZ $5 certificates. I figure after taxes I should be paying a little under $20. ($42.97 + $3.44 tax - $30 certificates = $16.41)

Clerk totals up the bill and after certificates it shows $74.xx! I'm like, no, that's not right. After showing the shelf tags, the clerk asks the manager WTF. Manager says the skus on all the sale items are fucked up, says they had half of them fixed by mid-day. Next clerk asks if she should void the transaction, which is replied "yes". "But I've already applied the coupons". "They should re-apply after you restart".

Clerk rings me up again. Total is $29.93. :wall:

"I had the RZ coupons". She replies "yeah, they're on there". :bs:

I'm normally a patient person, but at this point I was just ready to GTF outta there. I pay up and leave. I'm going to have my oil changed across the street from BB tomorrow, guess what's gonna happen while I wait? They better not give me any shit.

The math on the receipt is amazing, I'll post a picture. Prepare to be confused.

EDIT:

Here is the receipt.

Posted Image
Uploaded with ImageShack.us

How she came up with those numbers, I will never know.


The same thing happened to me. I don't even want to get into it to much because I'll get too upset. I argued with the store manager for about 25 minutes.

They manually adjusted the Rocky Collection down to $22.99 and manually adjusted Heat down to $9.99. They were clearly marked on the shelves but were ringing up much higher.

They would not apply the $5 upgrade and save coupon because the computer wouldn't allow a coupon to work on a manual override. They interpreted the terms and conditions of the upgrade and save coupon to mean that it does not work for sale items.

The only thing I ever buy is blurays that are on sale. I bought the Dark Knight returns 2 bluray right in front of them and showed them the receipt that subtracted $5 for being on sale and $5 for the upgrade and save coupon. They told me that movie wasn't on sale.

We went back and forth for literally 25 minutes. I had them look up on my rewardzone account all of the on sale blurays I bought with the upgrade and save coupons. I've bought around 35 or 40 different titles during this sale. They still didn't believe that the blurays I bought were on sale.

Then the manager still told me the upgrade and save coupon doesn't work on "on sale" blurays. I said that the prices for the blurays aren't ringing up correctly. They are ringing up MSRP and I was given manual overrides which is why the coupons weren't applying. She said coupons always apply to manual overrides.

Just going over it again and typing it out is pissing me off. I told them I'd shop at another Best Buy from now on and not visit their store anymore. I also told them I'd contact the district manager about this.

There's a happy ending. I drove to the next closest best buy and they rang up the same exact items for the correct price. Rocky was $22.99 - $5 = $17.99 and Heat was $9.99 - $5 = $4.99.

The cashier at the other store said "Yeah, of course the coupons apply to any bluray over $9.99. It doesn't matter if it's on sale or not. The computers have been glitchy all day." She had to get out a calculator to figure it out, but I knew it was possible to subtract another $5 from the manual override.

Do you guys think I should call the district manager about the first store? How the Fuck does the store manager and the customer service person believe the upgrade and save coupon doesn't apply to sale items?

I don't like being a negative person, but after today I would actually be very happy if Best Buy went out the way Circuit City did. I would lose out on great deals, but I would be joyous just knowing that the horrible employees I dealt with today would be temporarily unemployed.

In a perfect world, they would close down the shitty Best Buy I went to today, lay there everyone off, and keep the rest of the best buy stores in my area open.

#820 token2k6

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Posted 02 February 2013 - 02:10 PM

^^gotta first say sorry for your troubles, then under my breath <LOL> pretty epic story!

That first store was pretty shitty, second store sounded awesome. Love how you pulled up past receipts...
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#821 pablo escobar

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Posted 02 February 2013 - 02:42 PM

I'm probably pretty lucky, none of the best buys I go to have given me any problems with using coupons and U&S. I would not have the patience to argue with someone for 25 minutes over ten bucks but I'm glad it worked out for you.

#822 BustaUppa

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Posted 02 February 2013 - 03:42 PM

Between this botched promotion (at least in my area) and some troubles with DeepDiscount I've had lately, my new shopping motto is "fuck anyone who isn't Amazon." Seriously it just doesn't seem worth the trouble anymore lol.

#823 joshnorm

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Posted 02 February 2013 - 04:05 PM

Do you guys think I should call the district manager about the first store? How the Fuck does the store manager and the customer service person believe the upgrade and save coupon doesn't apply to sale items?

I don't like being a negative person, but after today I would actually be very happy if Best Buy went out the way Circuit City did. I would lose out on great deals, but I would be joyous just knowing that the horrible employees I dealt with today would be temporarily unemployed.

In a perfect world, they would close down the shitty Best Buy I went to today, lay there everyone off, and keep the rest of the best buy stores in my area open.



Yes, you should report it to the district manager. That is baffling and needs to be corrected. I don't want to see BBY go out I love the deals but that might be because the ones I deal with aren't as bad as the people you all deal with

#824 Invicta 61

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Posted 02 February 2013 - 05:05 PM

All of the SB's that he bought were on sale till the 26th I believe. After that they were all back to regular price. If they weren't in store then your SOL pretty much.


The Matrix blu that I picked up was the BB exclusive steelbook edition tagged $9.99. Saw a few others tagged the same. I'll report back later after my price adjustment..... if my head doesn't explode first.
Bah weep granah weep nini bong.

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#825 henry00x

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Posted 02 February 2013 - 06:06 PM

i had same thing happen to me with The Goonies at one store, it rang up $24.99 at the store but i got them to price match bestbuy.com $14.99, then the coupon didnt apply for some reason, a manager had to come over and just adjust the price to $9.99 manually

for some reason their system has issues when you try to pricematch AND use the U&S coup

#826 arcane93

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Posted 02 February 2013 - 07:11 PM

Do you guys think I should call the district manager about the first store? How the Fuck does the store manager and the customer service person believe the upgrade and save coupon doesn't apply to sale items?


Really, all you should have to do is point out a copy of the weekly sale ad and say "see, everything in the ad that's on sale shows the upgrade and save promo being applied to it, so therefore the upgrade and save promo applies to sale items." I don't see how the manager could get very far with her argument once it's in front of her in print, straight from the corporate office.

That being said, yeah, contact the district manager and complain. There's no excuse for the attitude that you got. Depending on the district manager, you might or might not get anywhere with it, but at the very least you can try.

Thankfully I never have these issues with the stores around here (with this promo, anyway; they're far from perfect on other things). The worst thing that I usually deal with here is other customers who are trying to do ridiculous things (like the guy the other day, who was trying to exchange a laptop for a router, after doing six other exchanges and apparently a full three months after his original purchase, and who wanted to have an argument about it with the CS woman) in front of me in the customer service line when I want to do my DVD trade-ins.

#827 Vulgarism

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Posted 02 February 2013 - 07:39 PM

The same thing happened to me. I don't even want to get into it to much because I'll get too upset. I argued with the store manager for about 25 minutes.

They manually adjusted the Rocky Collection down to $22.99 and manually adjusted Heat down to $9.99. They were clearly marked on the shelves but were ringing up much higher.

They would not apply the $5 upgrade and save coupon because the computer wouldn't allow a coupon to work on a manual override. They interpreted the terms and conditions of the upgrade and save coupon to mean that it does not work for sale items.

The only thing I ever buy is blurays that are on sale. I bought the Dark Knight returns 2 bluray right in front of them and showed them the receipt that subtracted $5 for being on sale and $5 for the upgrade and save coupon. They told me that movie wasn't on sale.

We went back and forth for literally 25 minutes. I had them look up on my rewardzone account all of the on sale blurays I bought with the upgrade and save coupons. I've bought around 35 or 40 different titles during this sale. They still didn't believe that the blurays I bought were on sale.

Then the manager still told me the upgrade and save coupon doesn't work on "on sale" blurays. I said that the prices for the blurays aren't ringing up correctly. They are ringing up MSRP and I was given manual overrides which is why the coupons weren't applying. She said coupons always apply to manual overrides.

Just going over it again and typing it out is pissing me off. I told them I'd shop at another Best Buy from now on and not visit their store anymore. I also told them I'd contact the district manager about this.

There's a happy ending. I drove to the next closest best buy and they rang up the same exact items for the correct price. Rocky was $22.99 - $5 = $17.99 and Heat was $9.99 - $5 = $4.99.

The cashier at the other store said "Yeah, of course the coupons apply to any bluray over $9.99. It doesn't matter if it's on sale or not. The computers have been glitchy all day." She had to get out a calculator to figure it out, but I knew it was possible to subtract another $5 from the manual override.

Do you guys think I should call the district manager about the first store? How the Fuck does the store manager and the customer service person believe the upgrade and save coupon doesn't apply to sale items?

I don't like being a negative person, but after today I would actually be very happy if Best Buy went out the way Circuit City did. I would lose out on great deals, but I would be joyous just knowing that the horrible employees I dealt with today would be temporarily unemployed.

In a perfect world, they would close down the shitty Best Buy I went to today, lay there everyone off, and keep the rest of the best buy stores in my area open.




Hoping for people to lose their jobs is pretty low if you ask me. Alright, so they aren't competent... How often do you find a store where everybody is 100% on the same page and problems like this go smoothly? I worked at an office supply store and at one point, our systems were going haywire and we couldn't accept any form of payment aside from cash or check. It obviously screwed many people out of getting the supplies they potentially needed as soon as possible to complete their work, and we got an earful from plenty, but it was out of our hands. Problems happen, and things do become complicated. Alright, so they obviously didn't know what they were talking about. Hell, I went into one Best Buy during my first U&S event and the second week in, they told me it was over. I went to another store and they laughed when I told them that. Regardless, stores get tracked on just about everything, and lots of times you get assholes in managerial positions who care less about the singular customer and more about the numbers. So what if they lose your minor blu ray sales in the future? They'll still get high end appliance sales which make your sales look like nothing. Is it ridiculous? Of course. But it still doesn't make much difference to them. Contact the DM and HOPE that they get tons of complaints about that store.

But really, for you to hope that an entire company is forced to shut down and make thousands of people lose their jobs is silly and childish. You had a bad experience at one store, wahhh. It happens. Grow up.

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#828 skiizim

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Posted 02 February 2013 - 07:56 PM

Call up those numbers on the receipt and leave negative scores, for what ever reason the higher ups actually look at them.

#829 jcp42877

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Posted 02 February 2013 - 08:36 PM

Has anyone ever found a good deal on Apocalypse Now Blu or Schindlers list Blu?

These seem to be 2 movies i can never find below $24.99-29.99

EDIT: nvm, I see Schindlers List isn't even getting a Blu release until this March :D
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#830 laseractive

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Posted 02 February 2013 - 09:01 PM

Did a last run today and picked up the 3D copy of Hotel Transylvania for $20 with the Applebees coupon, Dredd for $14.99 and the Alien collection for $18.99 which was an amazing deal. Too bad this deal is over. Really a nice way to clear out my DVDs and get more than 50 cents for them.
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#831 AshesofWake

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Posted 02 February 2013 - 09:35 PM

Is it still possible to trade in today? I have 2 dvds I want to before the day is over and pick up looper and seven. Sigh.

#832 mike568

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Posted 02 February 2013 - 10:15 PM

Is it still possible to trade in today? I have 2 dvds I want to before the day is over and pick up looper and seven. Sigh.


The upgrade and save ends today once your local Best Buy store closes.

#833 starmask2k3

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Posted 02 February 2013 - 11:00 PM

whens the next one anyone know and they should make to a everyday thing

#834 henry00x

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Posted 02 February 2013 - 11:48 PM

whens the next one anyone know and they should make to a everyday thing


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#835 ryoga79

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Posted 02 February 2013 - 11:56 PM

Score! My BB has a copy of the $22.99 Rocky set waiting for me at Customer Pickup to get on my drive into work tonight. Now to find a dvd to trade in and print out my $5 RZ certificate and snag it on my way in right as they close at 9pm.
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#836 crazedracerguy

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Posted 03 February 2013 - 12:07 AM

Well... I ended up using this this go around to buy 10 movies, which, with 2 I had from last time, got me 6 new releases paid for at MovieStop. That should carry me through to the next one of these in April :) You can't beat a new release blu ray for $10 out of pocket, and then stripping the digital copies and getting $15.60 in trade for the BR when you trade it in toward the next movie :)

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#837 skiizim

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Posted 03 February 2013 - 12:27 AM

Has anyone ever found a good deal on Apocalypse Now Blu or Schindlers list Blu?

These seem to be 2 movies i can never find below $24.99-29.99

EDIT: nvm, I see Schindlers List isn't even getting a Blu release until this March :D


Amazon has Apocalypse Now in the $19 range through a few retailers fulfilled through Amazon. The is almost the cheapest it's been, I think this is less than a dollar more from that.

#838 ryoga79

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Posted 03 February 2013 - 12:52 AM

Well... I ended up using this this go around to buy 10 movies, which, with 2 I had from last time, got me 6 new releases paid for at MovieStop. That should carry me through to the next one of these in April :) You can't beat a new release blu ray for $10 out of pocket, and then stripping the digital copies and getting $15.60 in trade for the BR when you trade it in toward the next movie :)


For someone who uses Digital Copies, that would be ideal..

Unfortunately, I don't give 2 craps about Digital Copies and the only ones I ever put in are Ultraviolet and the disney ones. *shrug*
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#839 psunami

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Posted 03 February 2013 - 01:20 AM

Gotta love my wife. Ran to the store for me today and got my last 4 movies (with my last four coupons.)

Rocky Collection for $17.99
Sin City for $4.99
Moon for $4.99
Chronicle for $6.99

Picked up Zombieland the other day for $4.99 as well.

Not the best Upgrade & Save that I've done, but I'm happy with what I got. (If my store hadn't been so picked over I would have gotten a lot more.

#840 irighti

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Posted 03 February 2013 - 01:59 AM

made one last run today, got dark knight returns 1 & 2. the additional 5 off coupon when buying both was too tempting.

also picked up eternal sunshine of the spotless mind, and annie. my wife claims it was for our daughter...but I know its for her.