guinaevere
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I placed an order this morning (home sick, wanted to spend money to cheer myself up) for a portal atlas replica gun. They have a free shipping deal at the moment, and so I decided I would splurge. When I went to check out, there were no free options, so I took at look at their free shipping explanation, and it said it would show up at the last page of the transaction. I chose the cheapest shipping and then...
There were no further pages which read, "Congratulations, you get Free Shipping!!", it was pretty much click, done.
After emailing them asking why the purchase didn't receive the free shipping bonus, they replied saying that "do [SIC] to the specifications of that particular item exceeds the weight requirements and has to be shipped a different way." Okay, they don't know how to spell and their grammar sucks. But more importantly, wouldn't it have been nice if they specified that on the product page? There is no statement about this on the page. The only thing of any note is "Shipping restrictions: We cannot ship this item outside of the U.S."
My reply to their email was that if the CS rep or his supervisor couldn't remove the shipping costs, I will have to cancel my order. Most likely they won't care if I cancel, as there's a notice on the page that the last time the item was available it sold out in 20 minutes. So most likely they'll have more than enough customers who will happily fork over the $140 + shipping.
This is disappointing. I've enjoyed browsing their site over the years and when i finally am in such a "poor me, i hate being sick!" mood and buy something cool... they screw me.
As they've been around a while, and are fairly well-known and appreciated amongst, well... geeks, i'm guessing no one else has ever had problems with them?
There were no further pages which read, "Congratulations, you get Free Shipping!!", it was pretty much click, done.
After emailing them asking why the purchase didn't receive the free shipping bonus, they replied saying that "do [SIC] to the specifications of that particular item exceeds the weight requirements and has to be shipped a different way." Okay, they don't know how to spell and their grammar sucks. But more importantly, wouldn't it have been nice if they specified that on the product page? There is no statement about this on the page. The only thing of any note is "Shipping restrictions: We cannot ship this item outside of the U.S."
My reply to their email was that if the CS rep or his supervisor couldn't remove the shipping costs, I will have to cancel my order. Most likely they won't care if I cancel, as there's a notice on the page that the last time the item was available it sold out in 20 minutes. So most likely they'll have more than enough customers who will happily fork over the $140 + shipping.
This is disappointing. I've enjoyed browsing their site over the years and when i finally am in such a "poor me, i hate being sick!" mood and buy something cool... they screw me.
As they've been around a while, and are fairly well-known and appreciated amongst, well... geeks, i'm guessing no one else has ever had problems with them?
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