I'm going to share a little spat that I had with another ebay user. The names will be removed to protect their privacy; they certainly haven't earned that courtesy, though. This was over an Ass Creed: Bro Hood CE (minus the game) that I bought for a person in Poland (long story). The seller wasn't quite honest with what they were selling, though. This is what ensued (no hope for the human race--none at all):Dear person
Hi there, I just got this today, and I kind of feel like you sent me the wrong one. You have it listed as new other, so I was expecting a condition that matched that. The box is really gnarled up, though. The top is smushed, the slipcase is in pretty ratty condition, and it's covered in stickers. In fact, the front has stickers on it, which are NOT in the picture you have listed. That picture also shows a key, which this does not come with. I realize that you said it does not come with a key, but that just makes me feel like that is not a picture of the item you were selling. You also shipped it in a box that was too small, which I was really surprised to see.
That block of text aside, I really do need to return this, obviously.Please send me your return address.
This item was being sold As-Is, without the key as stated in the listing. This item is brand new, never sold to the public. Assume that the box was opened in store and game was stolen from it.
This was in the listing:
The majority of my items are the result of Estate Sales, Auctions, Etc. Some items I sell as a Trading Assistant. For these reasons I sell items As-Is unless stated. These items will not be in MINT condition unless otherwise stated. The item description is not all inclusive and only major or gross flaws may be disclosed. Expect each item to have some wear or use consistent with being previously owned unless stated. I will do my best to describe each item including flaws or damage; however I am not an expert of each item that is listed. So if a particular aspect or condition is important to you, please ask for more photos prior to placing your bid.
- personDear person
I know it wasn't supposed to have the key. I specifically said that I already know that. I was bringing that up for some of my reasoning as to why I don't believe the item you sent me is the item you have pictured.The item you sent me does not match new other. You also shipped it in a box that was too small (who in the world does that?!) and I'm sure that didn't help the condition of it at all. Accept the return, or look forward to a claim--period.
- meDear me
you may as well file a claim i guess. i listed as i saw fit. if i get dinged for this, well just have to see how it goes. i believe there are big problems with buyers bidding on stuff from their phones without paying any mind to the listing itself. (im guilty as well!) the biggest problem i have had are with you people buying video game stuff. the only problem i see that you have after getting the item and finally reading the listing is that the box isnt the same as the one pictured, but who would keep the box anyway? every box my son has opened has been destroyed and thrown away. and if this was being bought for "collectible value" it sure wont be worth much without the game and key anyway.
- personDear person
I very much read what I was buying. Perhaps I didn't make this clear enough in my previous messages. I knew that it did not come with the key. I am bringing that up as evidence for why I am positive that the item you sent me is not the item pictured. You have also COMPLETELY ignored my points thus far. The picture shows no stickers on the box and no wear. The one you sent me is worn and covered in stickers. You also sent it in a box that was too small, which caused some smushing type damage on the way. Why are you ignoring these very valid points?
Aside from this nonsense, I checked with the person I bought this for, and they are alright with it. You are a dishonest seller, though. Not only did you refuse a return for an item that clearly doesn't match your description/picture, but you listed a picture of an item that was not what you sent. I will be leaving negative feedback and reporting the listing. I buy on here a lot, and I REALLY don't appreciate those types of selling practices at all.
- meDear me
I really wish that you would just file a claim to return instead. That would be the best way to have an outsider try and help you realize that you bought somethis as is, didnt pay any attention to the listing description, and even though you have finally read it, you still think you should be able to have your way and return it. If you recall, i messaged you and said that it could not be sent for the shipping to whereever you live. You said to send it media mail and if it gets opened and charged more you would pay for it. Whos the dishonest one?
(This happened in a separate message before all this, so I left it out because it was not part of this convo.
- personDear person
I'm only going to say this one more time. I did read the bloody details before buying it. I KNOW/KNEW IT DOESN'T COME WITH THE KEY. Do you understand? Do you dig? I get that now, and I got that then. I thought it was odd that the picture included the key, but I thought nothing of it. I did think something of it, though, when the item I received clearly wasn't what was pictured. Have you noticed that you have still completely ignored (is it 3 times now?) that the item you sent me is not the one pictured. Why is it that you're ignoring that? Gee, there's a tough question. You sold an item that does not match the description and is different from what is pictured. HOW DARE I think I am entitled to a refund in this situation. You honestly have to be kidding me! You just have to be. No human being is that backwards. I refuse to believe it. I also just said that I will not be returning it because the recipient is alright with the condition (they mainly wanted the jack in the box). Do you understand that? You seem to have problems with reading comprehension. Last, but not least, you have turned to simple mud slinging. You have ignored my points, and are now simply going "Yeah, well you did this!"
Please only respond to me if you can meet all of the following requirements:
1. You will finally get it through your thick skull that I read the description prior to buying, and I understood what was to be included (which does not include the key).
2. You can finally admit (Or at least respond to the accusation) that the item you have pictured is not what was sent.
3. You can admit (Or, once again, at least respond to the fact) that the box you sent it in was too small and caused damage (I think a 10 year old would be able to figure this one out).
4. You explain to me, in completely reasonable and objective terms, how exactly I have done something wrong and how you are somehow in the right here.
(I know this is long, but I reckon those that have the fortitude to get through it will have a good laugh.
Edited by Zaku77, 25 March 2013 - 06:53 AM.