So tomorrow is the day I can escalate my case to customer support. How long will it take Ebay to refund my money?
I forgot what your situation was...
if it is cut and dry, as in you are the buyer and you filed Item Not Received (INR) and the seller didn't respond, if you escalate it and their isn't proof of delivery attached to the case you should get refunded almost immediately (it could take up to a few hours).
If it is a SNAD case it could take 24-48 hours after being escalated.
As a seller I like how eBay runs its buyer/seller protection process. It may suck as the buyer having to wait 7 days to escalate the claim but as a seller it affords us the opportunity to try and resolve the issue or open inquiries with USPS/Customs if the buyer is a scammer.
Just an FYI if you open disputes through PayPal you can escalate them IMMEDIATELY after opening the dispute. They do ask if you have communicated with the buyer/seller but it isn't hard to lie and click "yes" even if you haven't.
The only thing that PayPal requests is that you wait 7 days before opening an INR claim but as soon as you open it you can escalate it.
That policy is complete BS IMO because I've had international buyers open INR claims through PayPal and escalate them 7 days after paying.
I got hit by a professional scammer in Canada because he waited until Saturday evening before a long weeked (i.e. Monday was a federal holiday) and he made his purchase then.
That means the earliest I could have shipped the item was Tuesday due to the holiday. Regardless he opened an INR claim a week from when he paid (the following Saturday which was only 4 shipping days from when he paid) and then escalated the claim the very next day.
Fortunately he had a history of doing this so PayPal closed his account. I lost the initial judgement because obviously I couldn't prove delivery but the package did have tracking (Priority Mail International) and as soon as it showed delivered I appealed and got my funds back. I'm not sure if PayPal refunded me out of their pocket or if it was removed from the buyer's account.