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The General eBay Rant Thread


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#121 GBAstar

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Posted 06 February 2013 - 05:57 PM

I think Amazon is different, if I remember correctly from what people have posted. Amazon doesn't give a crap what the usps tracking says since it only says delivered in the zipcode and doesn't really prove much.


I think you're right; If the buyer says they didn't receive the item, regardless of what tracking says then I'm pretty sure AZ will force a refund in the buyer's favor.

#122 YoshiFan1

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Posted 06 February 2013 - 06:39 PM

I use signature confirmation on anything above $50. I know it isn't required with Paypal but I was getting tired of the occasional person saying something wasn't received when delivery confirmation said delivered.

#123 aptanor

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Posted 06 February 2013 - 06:48 PM

A new wrinkle here, I contacted the post office manager who talked to the mail carrier. The occupant of 608 N. Fair Oaks ave hasn't picked up their mail in days, she said as soon as she said the address the carrier knew what she was going to say. The mail carrier said the package has been sitting in their mailbox since Saturday of last week >:I

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#124 GBAstar

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Posted 06 February 2013 - 06:49 PM

I wonder if the "buyer" is waiting for the outcome of the case; if AZ decides in their favor then I'm sure they'll pick up all the mail.

#125 aptanor

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Posted 06 February 2013 - 07:00 PM

Thing is they haven't actually filed a claim, they just keep sending messages saying "I don't have it, I don't have it." I'm wondering if they moved and didn't change their address on Amazon or something, I can't be held responsible for that can I, especially since I have the testimony of the PO manager and carrier?

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#126 xenozfan2

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Posted 06 February 2013 - 07:04 PM

Recently I won a htc phone on ebay, but when I got it the phone had a $75 bill on it(metro pcs). The seller refunded my money but I asked if they would refund the price I will have to pay to send it back. Is there anything I can do?
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#127 skiizim

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Posted 06 February 2013 - 07:25 PM

Recently I won a htc phone on ebay, but when I got it the phone had a $75 bill on it(metro pcs). The seller refunded my money but I asked if they would refund the price I will have to pay to send it back. Is there anything I can do?


It's your responsibility to send the item back, if the seller is willing to reimburse you for the shipping cost is a different story. If he isn't giving you any trouble I wouldn't hold it against them.

#128 yourlefthand

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Posted 06 February 2013 - 07:53 PM

Recently I won a htc phone on ebay, but when I got it the phone had a $75 bill on it(metro pcs). The seller refunded my money but I asked if they would refund the price I will have to pay to send it back. Is there anything I can do?


It's your responsibility to send the item back, if the seller is willing to reimburse you for the shipping cost is a different story. If he isn't giving you any trouble I wouldn't hold it against them.


This seems ridiculous to me. I don't see why it is the buyer's responsibility to ship it back in the case of a misleading or incorrect listing. Normal returns should be on the buyer, but not SNAD kinda stuff.

I bought a kindle recently that said the screen 'may' be broken. It arrived with a huge shatter mark. It wasn't a multi-listing - the seller was just lazy. 1 SNAD case later I had a free broken kindle. I didn't like doing it, but they weren't willing to pay return shipping for their issue.

#129 aptanor

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Posted 06 February 2013 - 07:57 PM

"Oh, if it's in the mailbox, then I can't actually access it right now, because the person with the keys to the mailbox is in a business trip in another country. If possible, could you tell the mail carrier to leave all the mail in the front of Suite 130?"
So what you're telling me is, you knew you couldn't get your mail, but because mail wasn't mysteriously appearing in your house, you assumed you weren't receiving your mail. I told him he has to do that BECAUSE I DON'T LIVE THERE JKSBFLSD

Seriously, how do people like this dress themselves, let alone function in normal society?

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#130 Finger_Shocker

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Posted 06 February 2013 - 08:38 PM

I suggest, you deal with it professionally.... Otherwise you can call her dumb as shit and that she is a functionless human being... Lets see which works better.

Yes most human beings are dumb and worthless, but as a person I still respect them and show them respect. It goes a long way in resolving issues, and even the dumbest person can be reasoned with ( might take time ) BUT THAT IS what you are suppose to do as a seller.. You treat your buyers the same way you expect Amazon Reps to treat you

#131 Barney

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Posted 06 February 2013 - 10:00 PM

some of these are hilarious

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#132 aptanor

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Posted 06 February 2013 - 10:08 PM

I suggest, you deal with it professionally.... Otherwise you can call her dumb as shit and that she is a functionless human being... Lets see which works better.

Yes most human beings are dumb and worthless, but as a person I still respect them and show them respect. It goes a long way in resolving issues, and even the dumbest person can be reasoned with ( might take time ) BUT THAT IS what you are suppose to do as a seller.. You treat your buyers the same way you expect Amazon Reps to treat you

Do you think I'd need to come here to vent if I did so to the customer? Obviously you act professionally to the customer, I'm not an idiot.

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#133 xenozfan2

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Posted 06 February 2013 - 10:12 PM

I think I will tell them if they don't pay for the shipping I will file a snad. Sucks I have to return it since it was a nice phone.
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#134 strizay

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Posted 08 February 2013 - 02:11 PM

So tomorrow is the day I can escalate my case to customer support. How long will it take Ebay to refund my money?

#135 GBAstar

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Posted 08 February 2013 - 02:27 PM

So tomorrow is the day I can escalate my case to customer support. How long will it take Ebay to refund my money?


I forgot what your situation was...

if it is cut and dry, as in you are the buyer and you filed Item Not Received (INR) and the seller didn't respond, if you escalate it and their isn't proof of delivery attached to the case you should get refunded almost immediately (it could take up to a few hours).

If it is a SNAD case it could take 24-48 hours after being escalated.


As a seller I like how eBay runs its buyer/seller protection process. It may suck as the buyer having to wait 7 days to escalate the claim but as a seller it affords us the opportunity to try and resolve the issue or open inquiries with USPS/Customs if the buyer is a scammer.

Just an FYI if you open disputes through PayPal you can escalate them IMMEDIATELY after opening the dispute. They do ask if you have communicated with the buyer/seller but it isn't hard to lie and click "yes" even if you haven't.

The only thing that PayPal requests is that you wait 7 days before opening an INR claim but as soon as you open it you can escalate it.

That policy is complete BS IMO because I've had international buyers open INR claims through PayPal and escalate them 7 days after paying.

I got hit by a professional scammer in Canada because he waited until Saturday evening before a long weeked (i.e. Monday was a federal holiday) and he made his purchase then.

That means the earliest I could have shipped the item was Tuesday due to the holiday. Regardless he opened an INR claim a week from when he paid (the following Saturday which was only 4 shipping days from when he paid) and then escalated the claim the very next day.

Fortunately he had a history of doing this so PayPal closed his account. I lost the initial judgement because obviously I couldn't prove delivery but the package did have tracking (Priority Mail International) and as soon as it showed delivered I appealed and got my funds back. I'm not sure if PayPal refunded me out of their pocket or if it was removed from the buyer's account.

#136 strizay

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Posted 08 February 2013 - 02:33 PM

I don't know if you remember the first time I sold you BB gift cards and I told you I bought a Batman CE for $42? The seller never sent it or marked it as sent. This is way back on the 21st of Jan. I've sent the seller 5 emails to see what happened and they never responded. So finally tomorrow is the day I can escalate to customer service. I was just wondering how long it would take for them to refund me.

#137 Navex

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Posted 09 February 2013 - 01:17 PM

Getting tired of all these buyers not leaving me feedback. I make sure I leave them it, all I ask is they do the same for me, but these days hardly anyone bothers.

#138 Doomtime

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Posted 09 February 2013 - 05:21 PM

Another eBay winner...

Sold a Turtle Beach Headset in late December, buyer messages me back and says the talkback wire is missing. Fair enough, I let him know my return policy and give him the return address.

Waits until yesterday to ship it back to me. 5 weeks later. Idiot.

I smell negative feedback coming my way because of his stupidity.

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#139 tonyv4

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Posted 09 February 2013 - 11:15 PM

I bought a game on Wednesday the 30th and didn't receive any notification of shipping so I sent them a message on sunday feb 3rd simply asking if my game had shipped or when it's expected to ship. The game arrived on tuesday so it was a great transaction overall except for the lack of communication. I decided to give them a positive anyways with the comment"Fast shipping, better communication needed though but great overall!". They decide to give me a positive feedback also with the comment "Good transaction. Very poor at leaving feedback". Was I in the wrong with the comment that I left in their feedback?

#140 Finger_Shocker

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Posted 09 February 2013 - 11:34 PM

I bought a game on Wednesday the 30th and didn't receive any notification of shipping so I sent them a message on sunday feb 3rd simply asking if my game had shipped or when it's expected to ship. The game arrived on tuesday so it was a great transaction overall except for the lack of communication. I decided to give them a positive anyways with the comment"Fast shipping, better communication needed though but great overall!". They decide to give me a positive feedback also with the comment "Good transaction. Very poor at leaving feedback". Was I in the wrong with the comment that I left in their feedback?


Yes !!!!!!!

First of all you got the item in roughly 4 days which is more then adequate, they basically shipped the item out the next day for you.

However sellers that sell do not have time to be pester by people constantly asking if the item had shipped, it is a REASONABLE expectation to wait 5-6 days before asking such a question. Not to mention if the seller has already marked the item as shipped, that should also clue you in.

And yes there are alot of buyers who like to pester sellers just to have some type of human contact that they are missing outside in the real world.

Do you pester Amazon if your item has shipped? Do you pester Newegg, BB, Buy.com etc etc. about the shipment of your item? Why do that with a ebay seller.

#141 DNukem170

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Posted 10 February 2013 - 12:32 AM

He already said he didn't receive any kind of shipping notification. Hence why he asked in the first place.

#142 Taren Fox

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Posted 10 February 2013 - 01:13 PM

I hate hate HATE when people list auctions as "new", only to find out items used. Seriously this is NOT GameStop, if it isn't shrink wrapped it isn't new.

#143 GBAstar

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Posted 10 February 2013 - 02:53 PM

I hate hate HATE when people list auctions as "new", only to find out items used. Seriously this is NOT GameStop, if it isn't shrink wrapped it isn't new.



Yep. All you have to do is search for something like "4GB Xbox 360 Console" and filter it by "New" and you fill find dozens of listings where the console has been used or taken out of the box and the description will be something like:

"Bought this for my daughter, only played for a week" or "Taken out of the box to inspect".

#144 Navex

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Posted 12 February 2013 - 12:55 PM

I've sold 10 things in the last 2 weeks and only two buyers have left me feedback. What a bunch of inconsiderate *****s. I guess it's too much to ask to take 2 seconds out of your life to be courteous and help a fellow ebayer out. I ship their stuff out asap ,leave them feedback immediately and take extreme care in the packaging of their items, it's the least they can do if only to return the feedback favor. In all honesty I'd prefer to leave them feedback after they leave me it but I know almost no buyer would ever stand to do it that way, I mean damn after the last 2 weeks I can't even get the other 8 to do it and that was with me leaving them it immediately.

#145 GBAstar

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Posted 12 February 2013 - 01:10 PM

Their was a figure published on one of the eBay seller forums that something like only 60% of buyers leave feedback for sellers.

And that 60% I'm sure is much higher then what Amazon experiences (As a buyer I almost never leave feedback on Amazon but I almost always do on eBay).

Just remember that no feedback is better then bad feedback or good feedback with low DSR ratings.

#146 Renaissance 2K

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Posted 12 February 2013 - 03:39 PM

I can't stand people that misrepresent the condition of their items, but even more annoying are the people that list their crappy guides, accessories, parts, and games as "Systems" in the Video Game section of eBay. If you sort by price, you have to wade through pages of crap before you get to any actual consoles.

I've been checking Vita prices on eBay, and this has been driving me crazy.
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#147 tonyv4

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Posted 12 February 2013 - 05:37 PM

Yes !!!!!!!

First of all you got the item in roughly 4 days which is more then adequate, they basically shipped the item out the next day for you.

However sellers that sell do not have time to be pester by people constantly asking if the item had shipped, it is a REASONABLE expectation to wait 5-6 days before asking such a question. Not to mention if the seller has already marked the item as shipped, that should also clue you in.

And yes there are alot of buyers who like to pester sellers just to have some type of human contact that they are missing outside in the real world.

Do you pester Amazon if your item has shipped? Do you pester Newegg, BB, Buy.com etc etc. about the shipment of your item? Why do that with a ebay seller.



Except it wasn't marked as shipped. If it was marked as shipped, I wouldn't have asked the seller anything in the first place. It takes like one minute to click "mark item as shipped". Actually takes less than that since I've sold on ebay also. The seller isn't anyone big either since it was the only item they had up for sale at that time. I wasn't complaining about the shipping time, as I just wanted to know whether or not my item had shipped. I was fine with the time it took to get to me. And no I'm not missing any human contact outside in the real world. Thanks for pretty much attacking me instead of answering the question. And regarding your last question, at least Amazon, Newegg, BB, Buy.com etc. let me know they shipped the item.

#148 DNukem170

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Posted 12 February 2013 - 07:56 PM

Since I do 95% on my transactions on mobile, and Amazon doesn't allow you to leave feedback on mobile, I only do feedback on eBay.

#149 Donut2922

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Posted 13 February 2013 - 07:51 AM

I'm going to say this with all the kindness I can muster and hopefully what I write is helpful.

You really shouldn't be selling on eBay unless you're willing to adapt to the "new" eBay and how it expects it sellers to operate. If you continue to have the "I'll sell how I want to and I'm not going to take any crap from any buyers" you won't be selling on eBay much longer. They don't need small sellers anymore. It is no longer the place it used to be where small sellers were King.

Regarding your "No return policy" why set it like that? eBay is going to allow buyers to return items (often at your expense) if you don't allow them to return them at their expense. All a buyer has to do within 45 days of purchase is file a Significantly Not as Described (SNAD) claim and you'll be accepting the return. Doesn't matter the reason and it doesn't matter the item.

Just because you have a return policy doesn't mean you're going to be renting games to buyers. I've mailed out hundreds of items and had two buyers request returns. In both instances I got the same game back in the same condition.

At that point you just open a cancellation request and once it is approved you get your fees back. No harm done. Yes you might have to relist the item and yes it might sell for less but it is better then causing a stink; if the buyer really wants to return the game you're going to be taking it back one way or another and at least by accepting the return you're not going to be out your fees and you're less likely to get your feedback and DSR's slammed.

And if you don't care about your feedback or DSR's.... then you really won't be selling on eBay for much longer.

And about the feedback.... eBay has explained to buyers that they have completed their obligation as a buyer once they have submitted payment. By withholding feedback you are going against the norm. You are going to see more and more buyers wondering where their feedback is if you withhold it, and you are going to give buyers more reasons to ding your stars.

It's not like you can leave negative feedback or false positives (i.e. positive feedback alluding that the buyer opened a case or is a scammer). By leaving false positives you open your self up to getting a violation against your account which again is one step closer to being forced off eBay.

If you really want to leave some sort of vindictive feedback against a buyer (for what reason I can only guess it makes you feel better?) then just leave follow up feedback after the sale.

To do that all you have to do is search for "follow up feedback" under the support link/tab in your browser when you are on the eBay website. On the following page you search for the buyer/sellers account and you can leave a follow up comment to your original feedback left.


Seriously though... read up on the rule changes and either decide you can play along or just stop selling. I'm not trying to sound like a dick but you'll be much happier either way because you'll either enlighten yourself to the current policies and have a better understanding of how a seller is supposed to act on eBay or you will realize that the new policies are abusrd and you aren't able to adapt and you'll save yourself the headache of trying to sell on eBay "Your way".


I think you make a lot of great valid points about eBay selling but what's going on here are two different viewpoints on a marketplace.

You obviously come from an angle of experience and business like mind but gpg's perspective is from an everyday user that does not use eBay strictly as a reselling tool. It's more of principle than business form for him. I've resold plenty on eBay and depending on the circumstance my principles will outweigh my business priorities.

The biggest downside for any individual selling on eBay is the inevitable experience with some scammer or pain in the ass buyer. A feedback system for buyers would really help mitigate that but as you said, it's not feasible for all sellers to have a retaliatory feedback system either. eBay should just implement a buyer feedback system on a privilege basis. Say, all sellers that have at least a 95% feedback rating and have a history of providing positive feedback in return to buyers over a period of time so it's not some random seller who leaves nothing but negative feedback whenever he/she actually does so. That way, you would weed out the troublesome sellers that just stir shit up without just cause.

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#150 cancerman1120

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Posted 14 February 2013 - 12:45 AM

Well it was bound to happen. I have been selling a lot of games on Ebay lately. Mostly new unopened games. I have had a really good track record with people leaving positive feedback and being happy. Well I sold a brand new copy of Prototype 2 about 10 days ago for $24. It was a copy I got for $5 at BBY. Well I usually send out a reminder email after about 1 week after delivery to ask if there are any problems and to leave some feedback. Well this d-bag sent me this email just now.

"Actually, now that you mention it. I am very unsatisfied with my purchase of this game. And I was hoping that you had another copy of this game that you can possibly send me. The reason is that when I first opened the game and looked on the back, I noticed that it had a scratch on it. At first glance, I thought it wasn't big enough to affect the disc, but when I put the game into the xbox and started playing it, the disc became unreadable halfway through the opening mission, where the black guy first meets alex mercer and is following him through a destroyed part of the city. I tried restarting my 360, cleaning the disc, and installing it on to my hard drive, but it still stopped at the same spot and said the disc was unreadable. So I was hoping that I could get a replacement disc, or refund please. Because I really would like to play this game."


I think this is a bunch of BS. "now that I mention it"? You have the game 1 week (which is more than enough time to beat the game) and now you are suddenly remembering the game was unplayable? I asked him to send the game back to me at his expense (which I am sure he will complain about) and I will refund him. It is such BS since the game is now worthless to me and I am sure he redeemed the codes. He only had 5 feedbacks.