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Best Buy making online PM policy permanent starting Mar. 3rd


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#61 UncleBob

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Posted 18 February 2013 - 03:56 AM

I am impressed. There was a DVD set my wife wanted that was $55 at BBY. We went for froyo and she looked it up on line and saw that Fry's had it for $25. Went back to Best Buy, grabbed it off the shelf, went to check out, told the guy, he pulled it up right there on the register, waited for a manager to enter their password and presto. That easy.
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#62 Navex

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Posted 18 February 2013 - 01:51 PM

Not a big deal to me as the nearest Best Buy is nearly an hour away so I don't go there often, if at all. However, this just means Amazon will be likely to PM them even more than they do now and as I do most of my shopping there I can still benefit.

#63 Dat Face

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Posted 18 February 2013 - 06:15 PM

Sorry if this was posted already, just saw on Yahoo. Best Buy announced they will be matching prices of all local retailers and 19 unspecified online competitors starting March 3rd, if the customer asks for it.

Not really a deal, just yet, but thought I'd share the info. Thanks!

#64 ARsignal11

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Posted 18 February 2013 - 06:21 PM

http://finance.yahoo...-060349736.html

^Here's the link to the story for those interested, I suppose.

#65 Minions

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Posted 18 February 2013 - 06:22 PM

Halving return policy is pretty lame. I assume they will have extended return periods around Christmas though.

#66 Deader2818

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Posted 18 February 2013 - 06:24 PM

Almost all retail places do.

So for silver members, they can't price match after purchase but can still pretty much just return and rebuy. Or hell can just buy from the store on sale then return that to Best buy and get the money back, lol.

#67 YBX87

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Posted 18 February 2013 - 06:26 PM

Almost all retail places do.

So for silver members, they can't price match after purchase but can still pretty much just return and rebuy. Or hell can just buy from the store on sale then return that to Best buy and get the money back, lol.

you get flagged for excessive returns tho, and you cannot return for a period of 90 days, once you are flagged. Keep that in mind

#68 JaylisJayP

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Posted 18 February 2013 - 06:29 PM

Tax will also be a factor to some in regards to showrooming, and Best Buy would be smart to end their exclusive models on certain tvs too...since they have used that as an excuse not to pricematch other stores or online in the past.

As for games...this is only going to push me away from ever buying Day 1 from them given the new 15 day thing. I know BB has to change bit their efforts here are misguided imo. People who showroom in the first place will still want to save the $50 or $60 on tax in states where they can still benefit from it.

#69 ShockandAww

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Posted 18 February 2013 - 06:29 PM

The 19 online price match retailers (from the yahoo article) are:

Amazon.com
Apple.com
Bhphotovideo.com
Buy.com
Crutchfield.com
Dell.com
Frys.com
hhgregg.com
HP.com
HomeDepot.com
Lowes.com
Newegg.com
OfficeDepot.com
OfficeMax.com
Sears.com
Staples.com
Target.com
TigerDirect.com
Walmart.com

#70 Tobenamedlater

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Posted 18 February 2013 - 06:55 PM

Starting on March 3, Best Buy will permanently price match all local competitors and 19 other online retailers.

http://finance.yahoo...-060349736.html



However,

If Best Buy lowers a price on a product (online or in-store) we will allow price-matching up to 15 days following the original purchase. This applies to all customers including Reward Zone Premier Silver members. Please note: After a transition period for Reward Zone Premier Silver members through April 18, 2013, the 15 day period of the Price Match policy goes into effect (post-purchase – Best Buy only).




There has also been one major change to Best Buy's return policy.

The "Return and Exchange" period is being cut in half to 15 days from its previous length of 30 days. All returns will still require a receipt and I.D., plus Reward Zone Premier Silver members will retain their 60-day return eligibility.





Full list of online retailers they will match:



  • Amazon.com
  • Apple.com
  • Bhphotovideo.com
  • Buy.com
  • Crutchfield.com
  • Dell.com
  • Frys.com
  • hhgregg.com
  • HP.com
  • HomeDepot.com
  • Lowes.com
  • Newegg.com
  • OfficeDepot.com
  • OfficeMax.com
  • Sears.com
  • Staples.com
  • Target.com
  • TigerDirect.com
  • Walmart.com




I apologize if this in the wrong spot but I know a lot of people including myself shop and pm Best Buy and wanted to make others aware.

#71 Lord_Kefka

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Posted 18 February 2013 - 07:00 PM

Very interesting. The price adjustment slash hurts, but the addition of the matching with online is interesting. One thing to note in the article is "StartingMarch 3, 2013 Best Buy will price match the current pre-tax price for new, identical, immediately available products from local retail competitors and select designated major online retailers at the time of purchase only." So that means it has to be in stock.

Thanks for the news share OP. Very good info to have.

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#72 neoz

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Posted 18 February 2013 - 07:02 PM

This info has been known since the 14th.

http://forum.blu-ray...ad.php?t=214891

Pretty crappy imo but really doesn't effect honest shoppers. It does suck that they are changing it but I guess they are losing to much money in the long run. I mean if you buy something and then 28 days later it is cheaper and you go back and PM it then lose of revenue for BB.

#73 ChaosLaw

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Posted 18 February 2013 - 07:05 PM

This info has been known since the 14th.

http://forum.blu-ray...ad.php?t=214891

Pretty crappy imo but really doesn't effect honest shoppers.


what's dishonest about price-matching...? if anything, this will incentivize more "dishonesty" as people will just buy the product at the cheaper price from the other retailer and close out their more expensive position at BBY instead of PMing it down.

#74 PapaSmerf

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Posted 18 February 2013 - 07:08 PM

15 day return policy seems pretty restrictive/uncompetitive. Unless other retailers follow suit (and they have been shortening), I don't see how that can last.

#75 Cmw7290

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Posted 18 February 2013 - 07:12 PM

Thanks for the post OP.

#76 Jaysonguy

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Posted 18 February 2013 - 07:14 PM

I don't see how that can last.

Best Buy is hurting, all these sales for games and everything is because they're eventually going out of business.

They're prolonging the entire ordeal but they're done, they have been for a while and now we see them trying to contain the bleeding.

I'll be shocked if they're still in business at the end of the year.

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#77 David Hibiki

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Posted 18 February 2013 - 07:16 PM

Best Buy is hurting, all these sales for games and everything is because they're eventually going out of business.

They're prolonging the entire ordeal but they're done, they have been for a while and now we see them trying to contain the bleeding.

I'll be shocked if they're still in business at the end of the year.


Holy crap that bad? I had no idea.

#78 neoz

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Posted 18 February 2013 - 07:17 PM

what's dishonest about price-matching...? if anything, this will incentivize more "dishonesty" as people will just buy the product at the cheaper price from the other retailer and close out their more expensive position at BBY instead of PMing it down.


I'm not going to get into a argument with people about this because it would turn in to a flame war.

One there is nothing wrong with PM'ing, never said there was. I was implying that from the company stand point this will save them money in theory in the long run. As a Silver Member I'm getting cut off to from being able to PM and I PM a lot. This effects all of us and imo is a terrible idea. It will cause a lot of people to shop else where so loss of customers and profits.

Anyway the only saving grace is that Silver Members still get 60 days for returns. Again I agree that this hurts us more then it hurts them.

#79 neoz

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Posted 18 February 2013 - 07:22 PM

Best Buy is hurting, all these sales for games and everything is because they're eventually going out of business.

They're prolonging the entire ordeal but they're done, they have been for a while and now we see them trying to contain the bleeding.

I'll be shocked if they're still in business at the end of the year.


Worst part about it is that people want BB to fail.

You have to look at a few things here. One Amazon for the most part price matched BB prices. Very seldom do they PM Target or WM. Once BB goes under where are people going to be left to get movie/games from Amazon, Target, and Walmart. Walmart and Target could stop selling games and movies right now and still turn a profit because they make most of their money from consumables. If that in fact happened Amazon can charge whatever price they want to on movies and games because they would have no competition. Even if BB does shut down again Amazon really does not have competition and can charge whatever price they want.

People fail to understand this and when it does happen they will be angry when they should have seen it coming.

#80 Justin42

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Posted 18 February 2013 - 07:25 PM

Interesting that Silver members still get 60 days for returns, but the PM policy has been separated...

And I agree about BB's health, it really feels like they're not going to be around much longer. When I went in on 1pm Saturday to pick up my 3DS games, it was fairly deserted-- on a long weekend, where there should have been big sales. It was pretty sad and starts feeling like Circuit City did just before they announced they were going out.

As annoying as BB can be, if they go out, kiss a LOT of deals goodbye-- Amazon won't have the same pressure to compete, and the remaining B&Ms (Walmart? Target?) aren't really going to stock a lot of the same stuff.

(edit: wow, neoz's post basically said the same thing, while I was typing.. didn't mean to look like I was just plagerizing :) )

#81 SaraAB

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Posted 18 February 2013 - 09:35 PM

So do they PM frys. com even in an area where there are no frys stores at all?

I really don't think they are going out of business here, but I think they do have a few too many stores. They could use to get rid of the smaller mall locations, which are almost always dead and just stick with the bigger stand alone stores. The stores here seem to be busy, but its clear the recent addition of mall locations in the past 3-5 years doesn't seem to be helping them. I imagine these stores are quite expensive to operate as well.

Many of the bigger stores are right near shopping malls anyways, so I see no reason to have BB directly in the mall. These bigger stores are busy. Its almost as bad as the places that have 2-3 gamestop's within 5 miles.I don't think I have ever seen a customer in the BB mobile location here.

I am guessing the PM policy will also mean less in store sales, so you will have to PM if you want to get deals. This leaves the work to only the savvy customer, and the majority of the customers who do not want to PM will be stuck with regular price merchandise. Judging by the fact that I went into a Target with about 5-8 copies of that Layton game for the 3DS I do not think too many people know about PM's, I was able to easily match the BB price and get the game.

#82 YBX87

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Posted 19 February 2013 - 12:34 AM

So do they PM frys. com even in an area where there are no frys stores at all?

I really don't think they are going out of business here, but I think they do have a few too many stores. They could use to get rid of the smaller mall locations, which are almost always dead and just stick with the bigger stand alone stores. The stores here seem to be busy, but its clear the recent addition of mall locations in the past 3-5 years doesn't seem to be helping them. I imagine these stores are quite expensive to operate as well.

Many of the bigger stores are right near shopping malls anyways, so I see no reason to have BB directly in the mall. These bigger stores are busy. Its almost as bad as the places that have 2-3 gamestop's within 5 miles.I don't think I have ever seen a customer in the BB mobile location here. I wish it was not the case, but it is. I am going to miss bb, and their $5-10 gaming deals/ other deals, when they do go out of business.

I am guessing the PM policy will also mean less in store sales, so you will have to PM if you want to get deals. This leaves the work to only the savvy customer, and the majority of the customers who do not want to PM will be stuck with regular price merchandise. Judging by the fact that I went into a Target with about 5-8 copies of that Layton game for the 3DS I do not think too many people know about PM's, I was able to easily match the BB price and get the game.

they are in a really bad financial situation right now, and it is widely reported. They are eventually going to go out of business just like circuit city. It is a matter of time. All the return/ pm changes are them just to prolong the process.

#83 neoz

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Posted 19 February 2013 - 02:59 AM

So do they PM frys. com even in an area where there are no frys stores at all?

I really don't think they are going out of business here, but I think they do have a few too many stores. They could use to get rid of the smaller mall locations, which are almost always dead and just stick with the bigger stand alone stores. The stores here seem to be busy, but its clear the recent addition of mall locations in the past 3-5 years doesn't seem to be helping them. I imagine these stores are quite expensive to operate as well.

Many of the bigger stores are right near shopping malls anyways, so I see no reason to have BB directly in the mall. These bigger stores are busy. Its almost as bad as the places that have 2-3 gamestop's within 5 miles.I don't think I have ever seen a customer in the BB mobile location here.

I am guessing the PM policy will also mean less in store sales, so you will have to PM if you want to get deals. This leaves the work to only the savvy customer, and the majority of the customers who do not want to PM will be stuck with regular price merchandise. Judging by the fact that I went into a Target with about 5-8 copies of that Layton game for the 3DS I do not think too many people know about PM's, I was able to easily match the BB price and get the game.


They did for me. PM'd Futurama for $14.99.

#84 UncleBob

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Posted 19 February 2013 - 04:18 AM

So do they PM frys. com even in an area where there are no frys stores at all?


Mine did - $30 off a DVD set that was $55.

They could use to get rid of the smaller mall locations, which are almost always dead and just stick with the bigger stand alone stores. The stores here seem to be busy, but its clear the recent addition of mall locations in the past 3-5 years doesn't seem to be helping them. I imagine these stores are quite expensive to operate as well.


Oddly, according to one article I read (unless it was just a puff piece), the BBY Mobile stores were exceeding expectations, while it's the larger locations that are hurting.
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#85 htz

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Posted 19 February 2013 - 09:53 AM

Oddly, according to one article I read (unless it was just a puff piece), the BBY Mobile stores were exceeding expectations, while it's the larger locations that are hurting.

Domestic comparable store sales for the period were flat. The company recorded positive comparable store sales growth in mobile phones, tablets/eReaders and appliances. In contrast, comparable store sales in entertainment, televisions and computing declined.

Mobile is one of the areas BB is growing.

#86 62t

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Posted 19 February 2013 - 10:06 AM

The rent for a BBY Mobile is A LOT cheaper than a regular store with a higher profit margin

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#87 SaraAB

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Posted 19 February 2013 - 07:21 PM

I just don't think they will go out, maybe within the next 5 years they will be gone but it won't be a short term thing, aka they aren't on the verge of going out within the next year. There are so many customers who buy stuff they need right away and use the Geek Squad. A lot of people don't shop online in my area due to not having credit or credit cards or some sort of payment that can be used online. This is evidenced by how many people show up at the Black Friday sales, if everyone shopped online BF sales would not get massive lines with thousands of people each in them. If everyone shopped online then stores would have almost no customers and no one would be stupid enough to stand out in a line of thousands in the freezing cold for hours or even days for some item. The people on the site and other deal sites make up only a small percentage of shoppers at these stores, probably less than 1%.

People don't usually go to the mall to buy electronics, they go for clothing and stuff. The mobile locations are probably fine as they are cheaper to operate but I am just saying when I pass by they do not look busy. They also stock a ton of overpriced and high margin phone accessories. The mall stores may get a lot of foot traffic, but not that many people are buying in the mall stores from what I see. Obviously what I see is different from what is going on in the whole company.

#88 shrike4242

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Posted 25 February 2013 - 11:37 PM

Not to bump this back up to the top of the forum, though I just received an email from Best Buy about my RZ Silver membership being renewed until Feb 28, 2014 and they mentioned the 60-day return policy specifically in the email as part of the RZ Silver membership. My guess is that it might change next year though into this calendar year, they're keeping the 60 day return policy alive for RZ Silver members.

#89 oregon

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Posted 26 February 2013 - 01:33 AM

Not to bump this back up to the top of the forum, though I just received an email from Best Buy about my RZ Silver membership being renewed until Feb 28, 2014 and they mentioned the 60-day return policy specifically in the email as part of the RZ Silver membership. My guess is that it might change next year though into this calendar year, they're keeping the 60 day return policy alive for RZ Silver members.


Same here. tho i only spent like 1200$ bucks there last year. 718$ was for a TV replacement as i had one die on me. Oh well i aint complainin'.

#90 xtreme_Zr2

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Posted 04 March 2013 - 06:41 PM

Trying this out tonight. 8 pack of Energizer rechargeable batteries: 17.43 at Amazon, 29.99 at Best Buy. Sweet goodness, that's $12.56 of lost margin for them!

Why not just buy from Amazon you might ask? Because I dusted the Wii off last night and I want to play now! There's still a market for BBY if they can afford to lose 42% margin on a PM.

EDIT: Well, the line at customer service was about 6 people deep, and I didn't realize the Energizer 8-pack I was going to PM was only 1400 mhz. Decided to punt and just order the Eneloops off Amazon. Needed some 3ds screen protectors anyway, and they said I was eligible for a 2nd trial of prime, couldn't get much better with free two day shipping.

Edited by xtreme_Zr2, 05 March 2013 - 01:44 AM.