they lied to your face ! they just dont want to cancel it cause it hurts their numbers (which determines their hours). i even had a guy beg me not to cancel my bioshock bre order and he haggled me with a dlc code to try and get me to change my mind lmao. it was so sad smh
lol I would take the dlc and just cancel another day.
I've had random preorders tacked on a few times (as well as bullshit about "free" preorders) during my trades. Lucky for them I forgot to do the surveys in time. I do remember the people so I just have to make sure to cancel on the same person for their shady doings.
Do the preorders/cancellation/subscriptions directly affect employee hours (like the pos would dock them an hour a week for every cancellation) or are the store managers just not competent enough to figure out which employees actually know what they're doing and do it efficiently.