[quote name='yokofox33']Decent price on Animal Crossing, but I'm done with pre-orders from Newegg. My copy of Luigi's Mansion STILL hasn't arrived and CS seems unwilling to help me even though the game should have arrived by now.[/QUOTE]
[quote name='SW4J']Tell me about it, Newegg customer service has been atrocious on all pre-orders I placed with their promotions from last year. They are trying to screw us out of the money, and it's downright deceitful.
With the Wii U Pro controllers that released in November...they decided not to ship. Then in January they said they were out of stock and discontinued, and canceled my order. The following day they had them in stock full price. I had to get someone in chat to credit me for the promotion and replace the order.
With LEGO City: Undercover it was $12 off...but they charged $60 instead of the launch price of $50. Not bad right? Newegg has a low-price guarantee. Well the woman I spoke with kept saying that they had no such guarantee despite it being displayed on the product page, and that they could not "price match" the item. I tried telling her it wasn't a price match but an adjustment as per their own policies, but she kept repeating that it wasn't possible. Finally I had to get a manager on who eventually said he'd credit me but that it "wasn't company policy". I wonder if either of them actually know their own company's policies.
Frankly Newegg has been shady as hell the past few months. I'm going to do business with them as infrequently as possible, which is a shame as I love the lack of tax for a New Yorker.[/QUOTE]
That's a shame. I preordered 5 or 6 3DS games with the promo and got all of them on release day, including Luigi's Mansion.