My past 2 experiences with estarland had been less than great. One game I bought, they definitely took forever to ship. It was a new game that was damaged as well.
I also ordered 2 items in one order. Paid in full. They had an incorrect listing on one item, showed it was in stock, but received notice that it was not in stock. It would be a re-release preorder. So I had to wait if I wanted to ship together or pay additional cost to ship the one item in stock. I was ok with waiting.
They sat on it for months, then just cancelled my whole order without notice. So basically they sold my item that was supposedly in stock that I paid in full (because I used paypal) to someone else. So they claimed they would refund. After many emails and lies (most were not responded to by the way), they have not refunded me. I had to chargeback paypal because it was past 45 days to dispute through them.
Just like most stores, even the absolute worst stores are good until you have any type of issue. So if you try to get a refund or question their suspect policies because everything was their fault, they won't reply to you at all or will tell you lies when you keep persisting.
While on topic, prices are decent, but nothing spectacular. I'd pay a little more to a store just for better customer service.
